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Business Profile

Cosmetic Dentistry

Enamel Dentistry Parmer Park

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cosmetic Dentistry.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/03/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Regards,

    *** *******************************

    Business Response

    Date: 06/03/2024

    The patient visited our office on 1/24/22, 1/29/24, and 2/12/24 for which all services were provided and billed to their insurance. Subsequently, a refund check of $142.40 was issued on 4/12/24 once all claims were processed. This refund was sent to the address provided by the patient during paperwork completion. However, on 5/30, the patient called in an aggressive manner, claiming that the office was deceitful and attempting to defraud them. Upon clarification, it was revealed that the address we had on file was disputed by the patient as incorrect. Our manager explained that we would submit a request to the financial department to conduct an investigation to confirm whether the refund check had been cashed before issuing a new one. We assured the patient that if the check had not been cashed, a new one would be available for pick up or mailing on Monday, 6/3, and took note of their updated address. Despite this, the patient called again, displaying aggression towards our staff and alleging baseless accusations, including the absence of a financial department and accusations of deception. We reiterated that we do indeed have a remote financial department and assured them of our commitment to resolving the matter. The patient then threatened to defame our office due to perceived unprofessionalism and dishonesty. Regrettably, the patient proceeded to leave a negative review and submit this complaint.

  • Initial Complaint

    Date:02/29/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    this is about the clinic (Enamel Dentistry *******************************************************) concealed and misled the insurance policy and coverage so that I continued the service: I made an appointment with this dental practice specifically after confirming they were in-network with my insurance. After the service (deep cleaning) on Jan 4 and Jan 8 (they even split the service into two dates and told me that's per insurance preference). my insurance denied the claim due to the dentist being out-of-network. The dental office misled me regarding their network status and then attempted to conceal the real reason for the denial.

Enamel Dentistry Parmer Park is NOT a BBB Accredited Business.

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