Complaints

This profile includes complaints for U.S. Cleaners's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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U.S. Cleaners has 5 locations, listed below.

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  U.S. Cleaners

  4502 Bell St Amarillo, TX 79109-5714

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  U.S. Cleaners

  2706 Wolflin Ave Amarillo, TX 79109-1631

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  U.S. Cleaners

  4303 Criss Dr Amarillo, TX 79110-3605

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  U.S. Cleaners

  5747 W Amarillo Blvd Amarillo, TX 79106-4003

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  U.S. Cleaners

  6014 S Western St Amarillo, TX 79110

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I need US Cleaner to provide me an opportunity to pick up my trench coat.

  Thanks

   

  and I was eventually told that someone knew what had happen with my coat and she would call me before the store closed to pick it up. ----- NO ONE CALLED ME BEFORE THE STORE CLOSED ----- I concluded that in order to retrieve my coat in time to attend my friend’s funeral, I would need to return to US Cleaners early on Saturday morning.
  Shortly after arriving at US Cleaners on Saturday morning, I was greeted by an employee and we had a discussion regarding my missing coat After informing the employee about the situation with my missing coat, she decided to take a second look in the finished product inventory and was successful in locating my coat. My coat was given to me covered in plastic and I left the store feeling satisfied that the dilemma with my missing coat had been resolved. ---- I WAS SADLY MISTAKEN!!! ---- Eventually, I removed the plastic covering from my coat and discovered that the coat had a large area of discoloration on the left collar and left shoulder areas. (See Attached Photos) On Monday, February 20, 2023, I went back to US Cleaners to see what could be done to repair and/or replace the damage to my coat An employee examined my coat and stated that she wasn’t sure how the problem could be resolved and that she would have to relay my concerns to the manager/owner. She asked me if I knew when the coat had been purchased and I informed her that I did not remember when I had purchased the coat. The coat was in “good” condition without any damage. Before going back to US Cleaners, I had researched similar Christian Dior - Monsieur (Black Double Breasted) trench coats and they were being advertised for various prices. I informed the employee that a replacement price of $125.00 would be reasonable. She took possession of the coat, gave been a receipt and told me that someone would contact me about my concerns. I waited several days to receive a call from someone from US Cleaners but did not receive a call. I called on Thursday, February 23, 2023, and asked to speak to the manager/owner and I explained the problem that I was experiencing regarding my coat. He stated that he was aware of my concerns and that someone would be getting in contact with me. As of Friday, March 3, 2023, I am still waiting to receive a call from someone from US Cleaners regarding my concerns about the damage to my coat.
  Thanks,
  ***** ****

  Business Response

  Date: 04/25/2023

  As explained to Mr. **** by our general manager, the jacket in question had damage that is caused by exposure to light. There is no way for us (or any dry cleaners) to know the history of a garment before cleaning it, and cannot prevent fading due to light exposure. We were able to determine the cause of damage by having several professionals examine it, and they made the same decision that we made. The customer asked for $125 for a replacement cost, but was unable to provide us with any details we needed to determine a replacement cost. In compliance with IFI (international fabric institute), to determine the value of a damaged garment, we need information such as when the garment was purchased, how much it was and where it was purchased. We believe that this jacket is more than 20 years old and was brought to us in used/damaged condition. Unfortunately, there is no way for the owner of the jacket or the dry cleaner to know prior to cleaning that this damage will occur. If the jacket were new, we would offer to work with the customer to get a replacement from the manufacturer, but we believe this jacket is well beyond the life expectancy of the garment. I have attached information about the dye fading from light, to give more detail into what caused the damage. We tried to dye the garment, in the faded areas (which were all on the left side of the garment/ the side exposed to light) but due to the age and condition of garment it did not take to it very well. We will have the jacket sent back to our bell location for the customer to pick up at his convenience. We have also put a $20 credit in the computer as a courtesy to the customer, in hopes he will continue to use our business.