Reviews
This profile includes reviews for Urbanex Pest Control's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 75 Customer Reviews
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Review fromAndy K
Date: 05/13/2025
Just scaling their business in my area and it seems that they are cutting corners. Noticed a lot of other reviews on here talk about how they're pushing sales with poor customer service. Couldn't agree more. After deciding to give them a shot, it was evident within the 1st 24 hours. Instead of having a tech do the work on my house, it was 4-5 of their sales team members who scrambled to do my service. Yet they sent me an email saying the tech completed the job when it wasn't even that individual who performed it. They didn't complete the job and said they'd be back the next day. Never heard back from them and had to keep reaching out. Decided to cancel the service. And despite having contacted them within 5 days of signing up, they still forced the cancellation fee down my throat. Very unprofessional.Review fromJANICE H
Date: 05/06/2025
If I could leave 0 stars I would. The sales rep, we think his name is Kyle, cased our neighborhood, ********** ******* in Rogers AR. He rang our doorbell, conversation was ok, only because I said no decision would be made without my partner, so he just kept it to friendly conversation, or so I thought. I unfortunately shared information with Kyle in the flow of our conversation what my partner did for a living. Kyle came back later on that night around 845pm. We didn’t answer the door. Then Kyle came back about 2 days later when we were in the middle of working on a build project we have going on in our back yard. It was CLEAR now was not a good time. The short version is when my partner clued in that the “low rates” Kyle was claiming meant a contract and the rate would add up to over $800 a year, he told Kyle no. To which Kyle then leveraged the original conversation that he and I had had at the front door a few days prior to tell my partner “oh I heard you do “X” for a living so it sounds like you wouldn’t have a problem affording it”! I was so ****** when my partner told me that later! He was an absolute scammer, no respect for our time, space, property, and the assumptions of our finances. I used to work for the AirForce and he tried to use that too as leverage to get our business. He was an absolute tool. This company should be absolutely ashamed, and especially trying to use the fact it is a veteran owned company. A complete embarrassment to those who work hard and who have actually served. BTW our neighborhood has a ** page and everyone knows to boycott your company because of the interactions that we have all experienced with your reps. Absolutely horrible and a disgrace.Review fromMike H
Date: 05/05/2025
Can’t stand these kids. They bully into your home and non soliciting areas. They scared my wife more than once and I couldn’t get them to leave. They harass you. They will not leave when asked. They do not abide by court orders to not enter neighborhoods. They keeping back. Many sheriffs office have them on file. I’ve had to push them to leave many times over and even call the cops. They walk around your house when you’re not home. Absolutely the most rude and push and harassing people I’ve ever dealt with. They tried to force their way into my home. Beware and stay away. Also had multiple car breaks in not long after they come.
Urbanex Pest Control
Date: 05/06/2025
Thank you for bringing this to our attention. We take complaints like yours very seriously. First and foremost, we sincerely apologize for any distress or discomfort you and your family have experienced. This is absolutely not the standard of conduct we expect from our representatives and we conduct daily training meetings with our sales team to ensure they do follow our company standards.
Our door-to-door sales representatives are trained to follow strict procedures, including:
Respecting "No Soliciting" signs
Leaving immediately when asked
Never attempting to enter a home without clear and invited consent
Following all applicable local, state, and court regulations
We have begun an internal investigation into this matter, including reviewing the conduct of representatives working in your area. Any employee found to have violated our policies will be subject to disciplinary action, up to and including termination. Additionally, we regularly communicate with law enforcement agencies to ensure our practices align with community standards and expectations.
We are committed to making this right. If you are willing, we would appreciate the opportunity to speak with you directly to gather more details and address your concerns thoroughly. You can reach our compliance team at [email protected].
Again, we deeply regret any fear or frustration caused. Thank you for bringing these serious concerns to our attention.Review fromRobert K
Date: 04/22/2025
0 Stars. This company is an absolute joke. Don’t get stuck in their web of lies. Their service is no better than any of the other companies out there. These people don’t tell you but they rope you into a contract that you are unaware of and will keep trying to charge you a ridiculous cancellation fee when you try and leave their overpriced service that they initially promised would be lower than the other companies. I spoke with them 6 months prior to moving out and was assured if I sent proof of new residence I wouldn’t be charged any further. Even after sending them my new lease at my new address the supervisor Keith said that I am probably still going to incur further charges even though I was assured 6 months prior that I would not. This company is an absolute nightmare and jokeReview fromRichard M
Date: 04/16/2025
These people are con artists and thieves, run away from them.Review fromScott H
Date: 04/02/2025
Running leaf blower with lights next door at 8:30 pm. Knocked on my door at pm. Most disrespectful company in Virginia. I’m reporting you to the county. This is a SAFETY ISSUE. *******Review fromTorie M
Date: 03/27/2025
THEY ARE SCAMMERS!! DO NOT SIGN UP WITH THEM.
Ashton came to our door and stated we could cancel at anytime. After being dissatisfied with their service my husband tried to cancel only to find out we’ve been locked into a year contract without our knowledge.Review fromJennifer D
Date: 03/13/2025
Guy came to my house twice yesterday very pushy and rude and odd sketchy behavior he came back last night and I found him in my yard with a flashlight after dark sneaking around police called and and they looked for him most of the night this salesman did this to multiple of my neighbors. I have security footage of him. No business card only wearing a shirt with company logo. Beware of this company. Not safeReview fromDred T
Date: 03/13/2025
False advertisement. They had people going house to house selling their services. Me being the the person that like to hear people out and give them a chance went on and gave them a chance with them telling me I could cancel at anytime if I didn't like their service. Well when I called to cancel their service they said i needed to pay which wasn't told to me when I signed up. I tried to explain to the manager on the phone and he said he couldn't do that for me. So I paid for one more service and wanted to cancel again because its just not good. They ended up making me pay a cancelation few of $215 which is wild. So I've called and answered a few of their calls and they start sending me text and emails that I was late paying a cancelation few which is also unheard of and it was a late few with it. Now they sent me to collections which is even more wild because I gave them a chance and I feel they pretty much took advantage of me. They really need to be stopped!
They really need to do right by the people!Review fromTeressa G
Date: 01/24/2025
DO NOT AGREE TO USE THIS COMPANY OR GIVE YOUR EMAIL OR PAYMENT INFORMATION.
THEY WILL LOCK YOU INTO A YEAR LONG CONTRACT WITHOUT YOUR APPROVAL.
Beware!!!! The door-to-door salesman will tell you that you can cancel anytime, however, the agreement they email to you states it is a one year and the salesman has you open it the day he is there in person to make sure you received it. Such trickery!!!!!!!! You are locked in to a one year contract without your approval. AVOID
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