Fire and Water Damage Restoration
SERVPRO of Southeast Nashville/Rutherford, Williamson, Maury, & Giles CountyReviews
Customer Review Ratings
Average of 2 Customer Reviews
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Review fromSarah K
Date: 08/06/2024
Homeowner beware! Servpro is a joke. My home experienced water damage in the kitchen, the floors and cabniets needed to be replaced. My insurance agent sent the business development representative to my house to look at the damage and answer questions we had. The representative gave a sales pitch on why his company was the top branch in the company and promised we would be taken care of.
Remediation went well but reconstruction was a nightmare. There is absolutely no communication! Project managers don’t call you back,they don’t show up to residence when they should, project managers don’t follow up contractors. The Construction Operations Manager’s idea of customer service is to avoid holding his staff accountable for their inability to do their jobs. When concerns were voiced he did nothing!
We not longer are working with Servpro and have accomplished more in our reconstruction then they did in 5months!
SERVPRO of Southeast Nashville/Rutherford, Williamson, Maury, & Giles County
Date: 08/12/2024
*****, we’re sorry to hear we didn’t meet your expectations during the reconstruction phase. We typically require a deposit before starting, and we apologize if this was not clearly communicated. We also regret the communication issues with our project manager and have taken steps to address this. To help make things right, we have refunded your deposit, minus the cost of any materials purchased. Your feedback is invaluable, and we will use it to improve our service. Thank you for bringing this to our attention.Review fromAlan S
Date: 09/12/2023
Daniel and Cody did a great job cleaning up the crawl space. They were prompt, friendly and efficient, and were able to identify the source of the problem. Great work!SERVPRO of Southeast Nashville/Rutherford, Williamson, Maury, & Giles County
Date: 08/12/2024
Thank you for the feedback on Daniel and Cody. We also appreciate you trusting us with your home and using Servpro.
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