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Business Profile

Security Systems

Interface Security Systems, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Security Systems.

Reviews

Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • Celeste B

    Date: 04/10/2023

    I would rate zero if I could. Anytime something happened and I needed to review my cameras, the information was completely eliminated. I returned a camera and it took the company about 4 months to provide a refund to me. This "refund" was called an "overpayment" on their check and was only provided after I went into full-blown ballistic with the sales person with which I worked with previously. I have no idea why they have been given an A+ as they have completely failed me. Again, I attempted to clear up a matter in the billing department which took over 6 months and had to get my ex-husband involved. I would NEVER recommend this company as I have had so many issues. I am currently locked into a contract and am very tempted to pay over $3K just to get some relief. I do not use the system and zero communication is provided. This is a complete rip off!

    Celeste B

    Date: 05/03/2023

    Good Afternoon, We received your review and are so sorry to learn you have been having issues. We take customer satisfaction seriously and are always glad to hear from you. First, I would like to apologize for the frustrations you've been experiencing recently. I want you to know that we appreciate your feedback, it allows us to resolve any problems that occur and help us to improve our services. We're proud you have selected our company as your service provider, and we'd like the opportunity to resolve your concerns and earn your continued trust. I have tried reaching you a couple of times by calling two different numbers we have on file but havent been able to leave voicemail. We are truly sorry for the inconvenience and would like to work with you to resolve this matter. Please give me a call when youre able. Thank you.******************* Regional Customer Experience Manager Interface Systems ********************************************************************************** Direct: ************ |TF: ***********************

Interface Security Systems, LLC is NOT a BBB Accredited Business.

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