Reviews

Review Details

• Review fromJustin H

  Date: 02/26/2025

  Sold me a defective new truck. It took me a week and a half to get a service appointment. I was unable to start my truck to make the appointment. The only assistance they offered was to reschedule for another two weeks out. I took my truck to another dealership and was able to get in the next day. I will never buy from here again.

• Review fromTravis S

  Date: 11/03/2023

  My Suburban was towed to Wilson Co Motors by ** Roadside Assistance on 9/11/23 for a faulty transmission that is under full ** warranty. Was told 2 to 3 weeks before they could get to it. A week later they called and stated they test drove and confirmed the faulty transmission and they were going to push to have new transmission put in since this one has already been rebuilt under warranty once before (by ** dealership in Nashville). Fast forward 8 weeks and they never once again reached out to me to update on any progress for repair. I had to call them or stop in person to get any kind of update over the 8 weeks. At one point when I stopped by the dealership in person I was told there was “zero ETA” to get to my vehicle. In fact the final two weeks the vehicle was there I was calling the service advisor and service manager for updates and never did they answer the phone or return my voicemails. At week 8 I went into the dealership and told them I’ve been calling with no call back and wanted an update. Service advisor stated she would email the director and he would call me the next day. The next morning the same service advisor called me and stated the director deemed the faulty transmission on “workmanship” from the previous ** dealership that rebuilt it and that it would have to go back to them for repair (** roadside assistance will only tow to the nearest ** dealership for warranty repairs) A ** warranty is a ** warranty regardless of dealership. Even if it was workmanship the only way that claim could be made truthfully is if they actually tore the transmission apart and inspected it. Which they never did because they never even worked on it other than a test drive a week after it was dropped off. The only thing this dealership did right was offer a complimentary tow to the other ** dealership in Nashville (couldn’t wash their hands fast enough). The Nash ** dealership was more than willing to take my Suburban back for repairs. Stay clear of Wilson Co Motors!

• Review fromChris C.

  Date: 01/01/2023

  Had found a vehicle on the web site and made contact with salesperson for the price. The next day received an email stating the price had been dropped by 5000.00 by sales manger. Drove 45 minutes to the dealership and the salesperson said it hadn’t dropped. Basically said to bad about an email they sent and wasted my time driving over. The sales manager should have came out and explained why we got the email since the salesperson said it wasn’t from them.
  

  Wilson County Motors, LLC

  Date: 01/03/2023

  *****,
  Thank you for bringing this to my attention. I think I know what the issue is and am very sorry for the confusion. If you will contact me, I'll be happy to sell you that vehicle at the 41,988 price on the email you received in the email. You can contact me at ************ or *******@wilsoncountyauto.com. Again, I apologize for the issue.
  Very sincerely,
  Mitchel B***, owner

  Chris C.

  Date: 01/03/2023

  Mitchell stepped up and was outstanding to honor the price. This turned into a great experience and we did purchase the vehicle. I was glad we were able to make the deal happen. This is probably the 5th vehicle I have purchased at Wilson County motors over the last 25 years and glad the Bone family still has integrity to do the right thing. I will be back soon for a new truck soon.