Cabinet Doors
Cabinets To GoAbout
Important information
- Additional Info:This company has a pattern of complaint alleging sales practice issues and product issues. Specifically, consumers allege they've paid thousands of dollars for cabinets that were not installed professionally, and the cabinetry and hardware are often wrong or do not operate properly. One consumer alleged they were over charged for their counter tops as the measurements were more than the actual counter size.
On March 24, 2022, BBB contacted the company to request their voluntary cooperation in eliminating the pattern of complaints. However, the business failed to respond.
Business Details
- Local BBB:
- BBB of Middle Tennessee
- BBB File Opened:
- 1/20/2017
- Business Management:
- Madisenne Burdock, Store Manager
- Ms. Sonya Campbell, Supervisor
Additional Contact Information
- Principal Contacts
- Ms. Sonya Campbell, Supervisor
- Customer Contacts
- Jerry Burdock, Founder/CEO
- Madisenne Burdock, Store Manager
- Ms. Sonya Campbell, Supervisor
Additional Information
- Business Categories
- Cabinet Doors
Latest Reviews
Meghan F
"I am filing this complaint regarding my recent order from Cabinets To Go at their Syracuse, NY location. Despite my attempts to escalate and resolve two ongoing issues, I have yet to receive a satisfactory response or resolution." ... Read full review
Kelly C.
"Before you buy: if you love your new home, don't let this company ruin it for you. Pay more for a reputable CABINET MAKER AND INSTALLER." ... Read full review
Chris B
"I purchased a complete kitchen from Cabinets to goin Franklin TN Krystal was the sales person when they delivered the cabinets I was disappointed that she didn't inform me that they still need to be assembledSo the very first box we opened the cabinet was damaged she asked for pictures and they agreed that the damage was extensive enough that they should send me a complete replacement cabinet but it took them so long to get the replacement to me and the countertops were scheduled for install that I had to use the damaged cabinet Krystal agreed that if I can make the damaged cabinet work that they would refund my money she said just bring the cabinet back once I received itWhen the cabinet finally arrived I brought it in for refund but then she refused to refund the money as she had previously agreed tooThere were multiple other problems and mistakes But telling me something and not following thru was what really was the last straw for meI will never buy from them again there are other companies with great assembled cabinets and great customer serviceBEWARE"
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