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Business Profile

Wheel Alignment

Pete's Alignment Service

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wheel Alignment.

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1

Average of 1 Customer Review

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Review Details

  • Robert R

    Date: 08/15/2023

    Stay away if you value your life!
    Had in for a clunking noise in the front drivers side. They did find the cause and fixed. However, a week later on a trip along I-75 I stopped to stretch my legs. When I got back in and put in drive the front started bucking and making a grinding metal on metal noise. Checked and discovered the brake caliper had come off because the bolts had come out from them not tightening. The caliper had also cut an eighth inch deep groove around the entire inside of the wheel. Thankfully there was an autozone nearby and was able to get a couple of bolts. When I went to take the wheel off allowing better access, I found the lug nuts were only finger tight. I'm very thankful that it all didn't come apart while out on the interstate! But wait....it only gets better! Vehicle sat parked for the next month while we were on vacation. When I got back I was driving on I-40 when it began pulling to the left. After several times of correcting, I decided that I needed to get off the road as something wasn't right. When I let up off the accelerator, the Vehicle immediately turned left and through the guardrail. Fortunately there was a wide grassy area between east and westbound lanes, so I didn't go into oncoming traffic. took the vehicle to two different certified repair shops and had checked out. Both have verified that not only the front end alignment I was charged for wasn't done, they didn't grease the new serviceable ball joints that Pete's installed. I got everything in writing from the shops. Then I called Pete's to let them know. I was asked what I expected them to do. I let them know that the "nationwide insurance repair insurance policy" they provide will not cover any damages caused by the faulty repair job. I told them that I had filed a claim with my insurance and asked for them to cover the deductible.$11,000 later in damages and now will probably be paying a higher insurance rate, all because of Pete's!

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