Reviews

Review Details

• Review fromJames G

  Date: 04/22/2025

  Horrible customer service. Like others have found out, if there is a problem with your order, you are just out of luck. They won't fix anything. Additionally they refuse to remove my PII information, even after multiple requests, which is a real problem since they require a photo of your drivers license for every purchase.
  

  LuckyGunner.Com

  Date: 04/23/2025

  Hi J*****
  
  Thank you for taking the time to reach out. I have reviewed the communications with you and our team and understand that you wanted to cancel the order because you did not intend to place an order, even though payment was submitted. Unfortunately, we are unable to cancel orders once they have been submitted. 
  
  We utilize a third-party fulfillment center that operates very quickly. While this expedites shipping for our customers, it also presents a challenge in canceling orders. Our terms of service state that orders cannot be canceled once they have been submitted.
  
  If we are contacted immediately after the order is submitted, we will attempt to cancel it. However, in your case, we were contacted after the fulfillment center had packed and loaded your order onto a tractor-trailer. Once this point is reached, we are unable to cancel the order.
  
  Additionally, since you placed an order and started a dispute with your credit card company, we are unable to delete your information or help with a return. The email we sent you on Monday provides further details on this matter.
   
  If you have any further questions, please do not hesitate to reach out to us at [email protected].

• Review fromEric T

  Date: 03/01/2025

  I placed an order thinking I was buying one thing when I got the email, I noticed it was not what I thought.. They had not shipped it and were still in possession of it, but refused to cancel the order. They also refused to accept a return. I will never purchase anything from this lazy and untrustworthy company.
  

  LuckyGunner.Com

  Date: 03/12/2025

  Good afternoon! I appreciate you taking the time to reach out. I reviewed your order and see we shipped out what was ordered. We use a 3rd party fulfillment center and they work extremely fast. Unfortunately, when you reached out to let us know you ordered the wrong product our fulfillment team already had your order packed on the carrier trailer. We work hard to get orders out quickly, but the downside to that is we cannot edit or cancel orders once they are submitted. We understand that can be frustrating if you accidentally order the wrong product. We hate that you had a poor experience with us and we hope we can make it up and earn your business back. Please keep an eye out for an email from our customer service. Thanks!

• Review fromJamil Y

  Date: 10/04/2024

  I placed an order with Lucky Gunner on Sept.24, 2024 and for some reason after I created an account and after I uploaded a picture of My I.D. which should of been the first red flag, they sent my order to someone in that state with a totally different name and address. If the company is responsible for creating a shipping label and that item is shipped out with the incorrect name, address and state then they should be held accountable, not the carrier. The customer should not have to wait 30 days for an investigation for a small order under $100. That just seems petty to me.
  

  LuckyGunner.Com

  Date: 10/05/2024

  Good morning! I'm sorry for the issues with your order! I looked into it and it seems like once it got into FedEx's hands it got rerouted somehow to a different address. The label was correct when it left our facility, but sometimes the label can get damaged in transit and the carrier will sometimes reprint the wrong label. Unfortunately, we don't have control over the carriers and they do make mistakes sometimes (as do we). We started a trace on the order so we can retrieve it, but we haven't heard back from the carrier. I agree that we should have sent a replacement order immediately and I am sorry we did not do that. I went ahead and processed a replacement order that should go out to you on Monday via UPS. I will follow up with an email. We do require age verification on ammunition orders and if our system cannot verify your age with the DOB entered at checkout, then we require a photo ID to verify your age. That is why we asked for your ID. I appreciate you taking the time to reach out to us and I hope we can make this right for you! Keep a lookout for an email from me. Thanks!

• Review fromPaul D

  Date: 08/21/2024

  My order was shipped to the wrong address. I contacted Lucky Gunner three different times and didn't get a response. Imagine the shock of the people that got a box with 1,000 rounds of ammunition that didn't order it with my name on the box. I have been a loyal customer better than a decade, thank you very much Lucky Gunner. My bank got me a refund.

• Review fromRobert M

  Date: 02/16/2024

  Ordering and shipping is fast. Don't expect any compensation for damaged or missing items. I just received some ammo, one of which was 22LR in a plastic container. It was broken beyond repair so I was forced to discard it along with the packaging. When I called to tell them what happened, they said that I would need quite a few pictures along with filling out a form. Everything was discarded so I was unable to comply. I sent an email saying that I would be satisfied with a new container and a few shells. They refused saying that I needed to reply with their request. I think that this is very poor customer service and I will no longer deal with them!

• Review fromDave B

  Date: 12/03/2023

  I purchased some ammo online a while back, I live in Washington State who is not ammo friendly. The service was fast and correct, I'll order more when I need more.

• Review fromMarco A

  Date: 10/03/2023

  Fast shipping everything was right and they sent everything problem free. Always had the best deals for the customers.
  

  LuckyGunner.Com

  Date: 10/09/2023

  Thank you so much for your kind words! We are happy to hear you had a good experience. Please let us know if we can help you with anything in the future!

• Review fromRobert E

  Date: 09/22/2023

  Super quick shipment ( 3 Days!) on my order and it's correct! Can't say anything bad. My previous review stands! I'll continue to do business with them!
  

  LuckyGunner.Com

  Date: 09/25/2023

  Thank you for your kind words! We are happy to hear you had a great experience! Let us know if we can help you with anything in the future! Thank you for choosing to do business with us!

• Review fromKevin W

  Date: 08/22/2023

  Best service,friendly,professional staff,they stand behind they’re products.i just recently received a damaged/missing delivery from lucky gunner delivered by fed ex,no fault of the shipper.i have bought a lot of ammo from here and they are a stand up company and I already received a new shipment today,again with excellent service.lifetime customer here and I recommend all my friends,Knoxville is a great town,lived there for 4 years,good people.thank you,Kevin
  

  LuckyGunner.Com

  Date: 08/23/2023

  Hi Kevin! Thank you so much for your kind words! I will be sure to pass them along to our team! We appreciate you choosing to do business with us and can't wait to help you in the future!

• Review fromAl P

  Date: 08/21/2023

  I live in a Rhode Island which recently changed some gun laws. Lucky Gunner required that I email them the required documents. I did that with my ammo order and they completed the order with no problem. This was my first time ordering ammo on line. The process went very smoothly and I received the product within 5 days.
  

  LuckyGunner.Com

  Date: 08/23/2023

  Thank you so much for your kind words! We are happy to hear you had a smooth experience submitting your compliance documents. Please let us know if we can help you with anything in the future. Thank you for choosing to do business with us!