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Business Profile

Dentist

Aspen Dental-Hendersonville, TN

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:04/15/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This complaint was for Aspen Dental. They have had my EOBs since March 20, but give me the run around every time I call about why they are trying to charge more than the contracted rates and when they will adjust the bill. They can't give me a timeline on will it be adjusted even with "escalating the ticket".to know how you got my current address (I didn't have the address to give to you when I spoke to you in March 2023 to cancel services). If needed, I can provide another copy of my EOBs.Additionally, if y'all attempt to send this to collections, I will file suit against you for breach of contract, HIPPA violations, and the associated fees to repair credit that you damage. I will also file complaints with 4 states (**, **, **, and **) for your billing practices and faulty work ( I had to have two things redone in ** with another provider). TX is the state I am being billed in, ** is where services occured, ** is where my insurance company is, and ** is the state you are billing me from. I consent to HIPPA information to be provided to BBB for the sole purpose of listing services complete. I do not authorize HIPPA information to be released to anyone outside of myself, BBB, and Delta Dental of OK.ACCT Number: ********. Insurance: Delta Dental of Oklahoma PPO Premier

Aspen Dental-Hendersonville, TN is NOT a BBB Accredited Business.

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