Reviews
This profile includes reviews for Dollar General's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 220 Customer Reviews
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Review fromLisa M
Date: 05/02/2025
Dollar general on 49th st in St. Petersburg fl will never go back again ask a question about an item cashier was so rude he said I had to wait till end of transaction which was ok but still gave me attitude when I asked about another item and then told me to leave I’ve never was told to leave a store in my life he barely spoke English and even manager was agreeing with him never again
Dollar General
Date: 05/05/2025
At Dollar General, we place a premium on customer service. In order to ensure the situation described will be immediately investigated and addressed, we have emailed our customer for additional information so a member of our field management can reach out to her to address her complaint.
Bringing this issue to our attention has provided us with an opportunity to adhere to our mission - serving others - and we sincerely appreciate that.
We apologize for how this experience made our customer feel and we welcome any opportunity we have to serve her in the future.Review fromDanyelle H
Date: 04/29/2025
There is rat holes in this place on top of fraudulent people running this store the shelves are nasty that they are serving food on it’s dusty boxes sitting in the middle of aisles they can never stay open or keep a worker ..and the managers are addicts running the worst dollar general on the east coast shut this location down immediately it’s a disgrace towards dollar generalDollar General
Date: 05/03/2025
At Dollar General, we place a premium on customer service. With the information our customer previously provided our call center, we have requested our district manager reach out to our customer to address her concerns.
Bringing this issue to our attention has provided us with an opportunity to adhere to our mission - serving others - and we sincerely appreciate that.
We apologize for how this experience made our customer feel and we welcome any opportunity we have to serve her in the future.Review fromJessie B
Date: 04/26/2025
Item marked as $5 on the shelf rang up as $6 instead. When I brought it to the clerks attention, she had an attitude and said she couldn't help me. She called someone on the phone asking them to come to the store to help. What? You overcharged me AND can't give me my dollar back? Dollar general needs to be boycotted with this blatant robbery. It's a dollar that I worked for so give it back and do better!Dollar General
Date: 04/30/2025
Bringing this review to our attention has provided us with an opportunity to adhere to our mission of serving others and we sincerely appreciate that.
At Dollar General, we place a premium on customer service and upon receipt of this complaint we verified our district manager was able to reach out to our customer, apologize for her inconvenience, invite her back to the store for a price correction and assure her she would coach the store team on how to handle and like issues if they arise in the future.
Our district manager said our customer expressed her satisfaction with this resolution. We look forward to continuing to serve her in the future.Review fromTyler W
Date: 04/22/2025
I would leave less but i cant the store by where i live in north carolina has been selling products way outside of their expiration dateDollar General
Date: 04/23/2025
At Dollar General, we place a premium on customer service. In order to ensure the situation described will be immediately investigated and addressed, we have emailed our customer for additional information so a member of our field management can reach out to him to address his complaint.
Bringing this issue to our attention has provided us with an opportunity to adhere to our mission - serving others - and we sincerely appreciate that.
We apologize for how this experience made our customer feel and we welcome any opportunity we have to serve him in the future.Review fromKathy G
Date: 04/21/2025
Dollar General is charging bottle deposit on a product that does not list Michigan as a state that is collecting deposits. I have brought this to their attention several times and there is no change. This is very unfair to the consumer and fraud. The product is a milk based product called”Rockin Protein Energy” drink.Dollar General
Date: 04/23/2025
Thank you for bringing this review to our attention. We have emailed our customer directly for additional information that will allow us to better assist.
Bringing this issue to our attention has provided us with an opportunity to adhere to our mission – serving others – and we sincerely appreciate that.
We apologize for our customer’s inconvenience, and we look forward to addressing her concern.Review fromHannah A.
Date: 04/09/2025
This business has sold me expired medication that I have been given my 6 week old child who has been experiencing gas issues. Didn’t think that the medication I purchased could be causing him to be more fussing, spilt up all of the Breast milk he had eaten as well as him screaming his head off because he is unable to go to the bathroom. I stopped giving it to him when I saw the expiration date on 04/08/25. The medication expired in February. I am fearful that my child has not been gaining weight like he should in result of this business selling expired medication. This should be a worry for the consumer as it is already nerve racking to be in that place anyways with stuff everywhere that is hazardous to walk around in and it’s disgusting. The staff is always poor there too and never seem to be anywhere but outside smoking. It’s ridiculous!!Dollar General
Date: 04/15/2025
At Dollar General, we place a premium on customer service. In order to ensure the situation described will be immediately investigated and addressed, we have emailed our customer for additional information so a member of our field management can reach out to her to address her complaint.
Bringing this issue to our attention has provided us with an opportunity to adhere to our mission - serving others - and we sincerely appreciate that.
We apologize for how this experience made our customer feel and we welcome any opportunity we have to serve her in the future.Review fromDebbie H
Date: 04/08/2025
I only shop there on Saturdays to get the $5 off after I spend $25 or more. It shouldn't be an ordeal to get the discount. I've used paper coupons till the manager rigged the register to print out a previous date, making the coupon (reward for my purchase and shopping there through the week) unusable. I then used the app till I shopped on Saturday with $40 worth of goods, dog food, pepsi, and food. A new clerk checked me out and the system didn't prompt me to enter my phone number to use the app. She went to get help, but the manager was conducting an employee interview, on a freaking Saturday with a long line of customers??? He refused to help her. Too many times, I've been cheating out of the discount. Previously, it was a hit or miss if the coupons could be scanned, and he refused to help and enter the number. 1. you offer a discount and requirements are met, you need to make sure you honor them. I spent $40 and you didn 't care that I didn't the discount-the only reason I shop at YOUR store.
2. More than half of your pricing is not accurate. The register always rings up a higher price.
3. You left an inexperienced employee on Saturday with a long line of customers. Job interviews should never be held during busy hours and a new employee should never be left alone, not knowing what to do. No wonder this store has a real high turnover rate.
4. You have lost a customer. I will pick up what i need at the grocery store and avoid the stress of being cheated and your behavior, Zach.Dollar General
Date: 04/09/2025
At Dollar General, we place a premium on customer service. In
order to ensure the situation described will be immediately investigated and
addressed, we have emailed our customer for additional information so a member
of our field management can reach out to her to address her complaint.
Bringing this issue to our attention has provided us with an
opportunity to adhere to our mission - serving others - and we sincerely
appreciate that.
We apologize for how this experience made our customer feel and we
welcome any opportunity we have to serve her in the future.Review fromRebecca I
Date: 03/31/2025
Lynzee helped me today at the Lake City SC location. I was highly satisfied with her service. She was very helpful and had a pleasant and professional manner. At the end of my transaction, I accidentally selected “Highly Dissatisfied” because it was my first option. I selected quickly, assuming it was “Highly Satisfied”. Unfortunately, I was not able to correct my error. Please know, Lynzee is FABULOUS! Thank you for your help and professionalism, Lynzee. You are a rare gem!
******* ***** Lake City SC
Dollar General Customer.Dollar General
Date: 04/08/2025
At Dollar General, we place a premium on customer service. In
order to ensure this gets to the right person, we have emailed our customer for details on the specific location so that we may share this with our field management.
Bringing this issue to our attention has provided us with an
opportunity to adhere to our mission - serving others - and we sincerely
appreciate that.Review fromIvette S
Date: 03/30/2025
In Jamaica queens on supthin blvd..I am being discrimated against my person..It is an attack on who I am.. I am 60 disabled...On numerous occasions I have asked to use the rest room and flatly told no..The manager Mr.G******* is rude.. Today upon my discharge from er..I sent in to the store this morning. I politely asked the young man there to please allow me to use the rest room..I was told that no and that everytime I go in I need to use the restroom..I told him I was in incontinent..I told him the rest room is for the customers to which he said a flat no and embarrassed me in front of a customer. With those comments..Go next door to the laundromat and use it there..Now it's personal and discriminatory.The district manager Abdul S***. Has done nothing to improve....Dollar General
Date: 04/01/2025
At Dollar General, we place a premium on customer service. In
order to ensure the situation described will be immediately investigated and
addressed, we have emailed our customer for additional information so a member
of our field management can reach out to her to address her complaint.
Bringing this issue to our attention has provided us with an
opportunity to adhere to our mission - serving others - and we sincerely
appreciate that.
We apologize for how this experience made our customer feel and we
welcome any opportunity we have to serve her in the future.Review fromEbbony M
Date: 03/29/2025
I went today for the sale price that is in your ad says 3/23/25-3/29/25 and i was told that the sale runs from the day before and day after the end.. how a working mother of 3 who work hard to come and get sale items and the prices are not the same as the sale in the flyer ..Dollar General
Date: 04/01/2025
At Dollar General, we place a premium on customer service. In
order to ensure the situation described will be immediately investigated and
addressed, we have emailed our customer for additional information so a member
of our field management can reach out to her to address her complaint.
Bringing this issue to our attention has provided us with an
opportunity to adhere to our mission - serving others - and we sincerely
appreciate that.
We apologize for how this experience made our customer feel and we
welcome any opportunity we have to serve her in the future.
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