Reviews
This profile includes reviews for TruGreen's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 894 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromJ. S.
Date: 05/21/2025
I get constant spam emails from forged email addresses for this company. I've never given them my email address, never wished to do business with them and find it detestable that they offer no opt-out option and fill my inbox with their regular spam. Even if they claim it's not them but some 3rd-party marketing team, they are still fully responsible and engage in disgusting violation of US laws.
TruGreen
Date: 05/22/2025
It is never TruGreen's intent to overwhelm or inconvenience someone with calls/emails. We understand how frustrating that must be. Please provide TruGreen with your phone number/email address, and TruGreen will add you to our do not contact list. Thank you.Review fromD’Anna B
Date: 05/16/2025
I am extremely dissatisfied with the level of care and integrity this company has. I was sold a prepaid package for the season for $400 which the salesman who came to my door said was about once a month. Everything was fine until suddenly a year later I am automatically renewed again and being charged without my consent. I called to figure out what was going on and the lady in the phone was very unprofessional and when I tried to ask her multiple questions about why this was happening she was getting defensive and her tone was annoyed and she had no shame and hung up the phone on me. I cannot believe TRUGreen would charge me without asking me if I want to renew AND how can the customer care have noooooo experience with treating a customer with respect. I will NEVER refer my neighbors to this company. The only way to make this right is to refund my month that was charged WITHOUT my consent and train employees at the call center how to properly take care of customers.TruGreen
Date: 05/19/2025
I called and left a voice message for Mrs. ************ TruGreen apologizes for the frustration and concerns, Mrs. ***** experienced. I left a direct call back number for our ************** Team. TruGreen has removed the balance from the account and the account is canceled. TruGreen considers this BBB Review resolved. ~ SWReview fromDavid C
Date: 05/15/2025
Received a 258 dollar bill for lawn services not delivered, i was home all afternoon when the technician was supposedly providing the service, there was no fertilizer applied, no tracks in the grass showing their presence and I was outside working on my pool and boat when they were supposedly here. They placed a tru green lawn pesticide warning at the end of the driveway, but did not apply and product.TruGreen
Date: 05/19/2025
Good day Mr. ***************** am sorry the technician did not complete the service at your home and would like the opportuning to get this resolved. I will need additional information to look up your account due to the email address on this review is not bringing up a service address. Thank you for taking the time to send this review and I look forward in assisting you with your concerns.
***** *.
Customer Care Coordinator
Review fromTerry B
Date: 05/15/2025
on 5/15/2025 they were spraying the house across the street from me in 15 MPH winds with gusts to 45 MPH. How much of that spray do you think came into my window, landed on my flower beds, or vegtable garden. I doubt their license allows them to spray in whatever environmental conditions they choose. I saw ZERO consideration for neighboring properties. All the *** said to me was "just doing my job." Well, he was doing it WRONG and endangering people and other property.TruGreen
Date: 05/16/2025
Good day ******** Birkenstock!
Thank you for sending in your Better Business Bureau review with your concerns for the treatment that was done at your neighbor's property. I would like the opportunity to address your concerns and provide a resolution. Please let me know if there is anything else I may assist with. You can reply to this email or call ************ . Any one of my teammates will be able to assist you. We value you as our customer!
Thank you for choosing **********************,
***** *.
Customer Care CoordinatorReview fromTrey C
Date: 05/13/2025
I was provided a quote and when I called back to secure the quote, the price went up. The main issue was that I wanted my flowerbeds treated and the representative said that was not an option. I told her I then would need to go with another company. She said to just ask the technician to treat the beds when they come out. I said if there was not a guarantee I would need to move forward with working with another company or find a way to guarantee the flower bed treatment. They then told me just to tell the technician, again. I said I had issues if it was not guaranteed and they immediately hung up on me.TruGreen
Date: 05/14/2025
Good day Mr. ************* wanted to thank you for your feedback. I have not been able to reach you through the email address. Would you please email your address to ************************************** so I may assist with your concerns?
***** *.
Customer Care CoordinatorReview fromLisha D
Date: 05/09/2025
i already canceled their service since last year. But from now on where, they start charge me for this year over 3 month. We call them, they toll me they couldnt refund me last 2 month. And they will stop charging me, guess that was ********, because they are still charge me. We already canceled it, they have no right to charge me without my permission. This company is a scam.TruGreen
Date: 05/12/2025
Good day ***** ***!
I would like to assist you but will need your address or customer number so I may provide resolution. Please email this information to ********************************************************************. Thank you for your time and have a wonderful day!
***** *.
Customer Care Coordinator
Review fromSue S
Date: 05/09/2025
What they say to get contract is not what they do after they get it.Tried resolving thru area manager in the end he hung up on me.Not professional at all. It appears this happens frequently as when I cancelled they didn't seem to care.Review fromJeremy J
Date: 05/09/2025
Their staff does not actually cover the entire area. On my first treatment, they spent less than 15 minutes and just left. Honestly this company feels like a giant scam! Do not use them!Review fromH. M.
Date: 05/07/2025
I have received calls 2-3 times a day from multiple different phone numbers. Im not even a customer. I requested an online quote, turns out its over the phone and they wont stop harassing me. I requested to opt out days ago and they keep calling. I block one number and they call off of another. I left a 1 star on ******, and was told to email them. I did just that to which they responded and said it would take up to 30 days for the calls to stop.TruGreen
Date: 05/12/2025
Good day ****** *******!
Our customer care team has made attempts to reach you and provide resolution. Please feel free to return our calls or email us at ************************************** at your convenience.
***** *.
Customer Care Coordinator
H. M.
Date: 05/16/2025
***** Yes, I am aware your team attempts to contact me. I received your VM on May 14th stating I was removed from the call list. However, I received yet another phone call today from TruGreen. This is now the 5th number Ive blocked. The only resolution Im seeking would be to remove my number from your call list.H. M.
Date: 05/16/2025
Actually it was May 9th!Review fromFredrick C
Date: 05/06/2025
A request was sent for someone to come out and remeasure. No one came.?I called again. I was told the same thing again.?No one called to tell me when they were coming to measure. They waited for the next service to spray. They came, they let, they said nothing. I called back again to find out why they sprayed, while we are still waiting on the measurement. The *** that I spoke with (***) said, the guy was out there and there is no need to measure again. I asked how can that be true, and that none at my house was spoken to or communicated with. When I explained the situation, *** proceeded to tell me he had special equipment to see through the tree line and could see my entire yard. He then told me that it is a lawn service and that he would subtract my driveway and my walkway which I found insulting. I didnt call TrueGreen to fertilize my driveway and my walkway which way. Im not an idiot. Then asked how he tell me he can see my entire yard, that he has special equipment, yet he cant see that my property has 3 decks on it and 5 trees over 100 years old, and a **** the size of a tree as well. Do they need fertilizing too? The further we got into the phone call, the more we both were frustrated and *** sets up and phone call from a manager. Then says, now look, wasnt that easy? Disbelief, f it were that easy why am I frustrated and jumping through hoops just to get?Some security about the money weve spent for the services TrueGreen Provides. This is a very unfortunate experience. I was excited about it all. My wife and I are now turned away and have no trust in the company. And as anyone can see from the recipe that was left on the door, there is no word or mention of remeasure, speaking with the landowner, etc. nothing.There is much more, and not enough characters to explain it all unfortunately.TruGreen
Date: 05/09/2025
Thank you for taking the time to talk with me this morning and allowing us the opportunity to address your concerns
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.