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Business Profile

New Car Dealers

Nelson Mazda Cool Springs
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BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

1

Average of 2 Customer Reviews

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Review Details

  • Adam O

    Date: 11/17/2022

    Was working with them on a 2020 *****. We disagreed on terms as they were at $889/month and I wanted to be under $800. They texted me the next day saying they approved you for 6.74% which brings your monthly to $740. I agreed and made plans to drive 3+ hours and do the deal. When I got there things were moving very slow and my salesman kept disappearing. Eventually he emerges from the back with a guy, who I think was the finance manager, and they gave me the news. There had been a 'miscommunication' and my payment was going to be....$799. Right under the $800 I would have been ok with until they said $740. I think they realized they could get $799 out of me, so they did this knowing I had driven 3 hours and had a hotel already. Completely shady and dishonest. I ended up taking the car b/c I didn't want to wait for another one to come available as I had specific options that I wanted.
    Also, a piece of my seat was broken and they were supposed to mail me the part. It's been over a month and I've heard nothing.

    Nelson Mazda Cool Springs

    Date: 12/12/2022

    Hi ****,
    Thank you for reaching out. I want to apologize for the misunderstanding and it is our heart that these issues never come up. Would you be willing to give me a call to discuss in further detail so we can make this right? Please give me a call on my cell at ************ 
    Nelson Mazda Cool Springs

  • James C

    Date: 10/29/2022

    The General Manager, James D****, is capable of lying straight to your face. When we arrived at the dealership, James clearly stated he would honor the **** ***** employee discount. He said they could not list it as an S Plan, but would deduct money to meet the **** employee discount price. He said, this is because doing too many S Plans would get them audited. He then transferred us over to a Sales person, Mario. After long chats, several test drives, and then finally reviewing cost, Mario said they would not honor the S Plan. I asked to speak to James D**** again. James came over and looked me straight in the face and said, “When I stated that, I was speaking hypothetically.” I was completely shocked! And when I reiterated his exact words, he said, “No, I was saying IF we would offer that pricing. But we can’t do that.” Well, I don’t like liars and walked out immediately. Especially liars who do it straight to your face. I would NOT recommend Nelson Mazda to anyone.

    Nelson Mazda Cool Springs

    Date: 12/12/2022

    Hi *****,
    Thank you for contacting us and we apologize that your visit was less than extremely satisfied. I made a mistake and I believe we have honored the price for you and *** ******. We are grateful for you and all of our customers and we look at this as a way for us to improve and get better. Please accept my apology and please do not hesitate to reach out if you need anything.
    Nelson Mazda Cool Springs

Nelson Mazda Cool Springs is BBB Accredited.

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