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About

About This Business

BBB Accredited Since: 1/1/1960

Years in Business: 90

Products and Services

This company offers business telecommunications.

Business Details

BBB File Opened:
1/1/1990
Business Started:
1/1/1935
Business Started Locally:
1/1/1935
Alternate Names:
Electric Power Board
EPB Fiber Optics
Business Management:
Ms. Karen Thomas
Ms. Tina Hatfield
Mr. David Wade, CEO
Mr. Ryan Keel, President
Number of Employees:
728

Additional Contact Information

Principal Contacts
Mr. David Wade, CEO
Customer Contacts
Ms. Karen Thomas
Ms. Tina Hatfield
Mr. David Wade, CEO
Fax numbers
Primary Fax: (423) 648-1233
Additional Email Addresses
Primary: Email this Business
Social Media
Facebook
Twitter

Latest Reviews

  • Ron B

    "Epbfi stinks.New service software doesn’t work well." ... Read full review

  • Ajit I

    "We got fined for not paying the bill on time. They didn't even send the bill and they have not even generated one I believe, because when I checked my account online there was no bill for that period." ... Read full review

  • Tim M

    "I had EPB service for 2 apartments. Both times they sent a technician to pick up my old router and set up my new place, and both times about 2 months later they start calling and emailing me about how I haven't turned in the old equipment that their technician picked up and want $80 from me for missing equipment." ... Read full review

View all Reviews

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