Complaints
Customer Complaints Summary
- 6 total complaints in the last 3 years.
- 0 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/25/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Complaint: ********
I am rejecting this response because:You continue to refuse to provide a shipping label to return your product! I’ve asked. I’ve submitted your forms. You are not customer friendly. You have unethical business practices and appear you want to scam people out of their money and refuse to take your product back
in fact do NOT ALLOW RETURNS. Only exchanges. This is a lie!
Sincerely,
****** *******
Business Response
Date: 07/25/2024
Hey ******!
I am sorry for any confusion regarding our Return Policy. Meta controls what is shown on the product pages as referenced in your picture. However, if you click more details you are led to our full return policy which is what we have control of on ****************** (picture attached). In addition, we do allows returns within 30 days so what Facebook/IG is showing isn't misleading.Furthermore, you haven't setup a return through our returns portal and still have the products. We offer exchanges or returns for store credit for any US order. This is the same policy for all customers.
In addition, you initiated a chargeback through your bank even though you still have the products. It seems you are attempting to get your money back while still keeping the products. Order summary page attached showing a return/exchange hasn't been initiated and a chargeback has been initiated by the customer.
We do carry over 2,000 products in Tops, Bottoms, Shoes, and Accessories. I am confident we can help you find something you love when returning/exchanging after the chargeback is settled with your bank! We carry many different brands and styles.Business Response
Date: 07/25/2024
You are able to submit a return/exchange through our returns portal. I included the link below. In addition, our customer service provided the link multiple times. Please see attached correspondence with customer. Furthermore, we provide access to our return policy and returns portal on each page of our website including the footer, navigation, self service chat, product pages, checkout, and more.
The portal automatically generates a shipping label based on the items selected to return/exchange.Initial Complaint
Date:05/15/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Complaint: ********
I am rejecting this response because:I would like a refund.
r customer experience. ****** has been contacted and also will not help due to the merchants "policy". This company is a scam! PDF of then order and correspondence with merchant attached...
Sincerely,
**** ******Business Response
Date: 05/16/2024
The order was placed on April 6th and was shipped out by our team on April 8th. The carrier (USPS) marked it delivered on April 12th. The customer reached out on April 14th stating she didn't receive the package. The customer stated she contacted the carrier, and Wild Oak Boutique contacted the carrier as well and was told the package was delivered according to their records. Since the package was marked as delivered, confirmed by the carrier, and the customer said it wasn't received it was likely stolen. Our procedure for stolen packages for the customer to file a police report for the stolen package and send it to us. This is a standard procedure we follow for all stolen packages. The customer reached out yesterday (May 16th) stating she filed the police report but didn't send us the report. Once we have the report we will file the claim which would send a replacement package or issue store credit for any sold out items. Wild Oak Boutique doesn't offer refunds for packages that were marked delivered by the carrier. In addition, we do not make special exceptions to our policies/procedures based on threats of bad reviews, disputes, etc. I have attached email correspondence with the customer as well as the order summary page.Initial Complaint
Date:07/07/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Complaint: 20283577
I am rejecting this response because: your response is a copy and paste response. I did not say tags were not on the items, they are. I was commenting on the hoops I had to jump through to prove something I shouldn't have had to. This company is infuriating to work with. There is no confusion. Your policies are horrendous and I need to return my UNUSED, tagged items for a full refund.
Sincerely,
Ashley Gilleoeps parroting the same thing to me about their return policy. I have since read many other reviews and complaints of the same issues of the length of jeans offered and return policy. Seems to me it might be time to rethink the return policy to be more customer friendly.Business Response
Date: 07/07/2023
Hey Ashley!
I am sorry for any confusion regarding our Return Policy. We offer free exchanges or returns for store credit for any US order. This is the same policy for all customers. In addition, we do require the original tags to be attached when returning items. This ensures the products haven’t been worn or washed and are in resaleable condition. The popup in our Returns Portal asks if the tags have been removed from the product, since you responded no the portal made the item(s) ineligible for return/exchange. We can reset the returns portal for any customer if they provide pictures showing the tags are still attached.
We do carry over 1,000 products in Tops, Bottoms, Shoes, and Accessories. I am confident we can help you find something you love when returning/exchanging! We even carry jeans with a much shorter inseam length than you ordered. You can filter by inseam length on our collection pages and it is also noted in the product description for each product.Business Response
Date: 07/07/2023
I am sorry for the confusion. I was trying to provide an explanation as why we ask if the tags are still attached in our returns portal. Since you responded “yes” the tags were removed the item was moved to ineligible, which resulted in your reaching out to reset the portal. Once we received the pictures we reset the portal. This is a standard process our customer service team follows.
I understand you are unhappy with our return policy. We keep our return policy consistent for all customers and provide access to it on all pages of our website. We appreciate your feedback and will continue to review all our our policies to see where we can improve.
Customer Answer
Date: 07/10/2023
This is outrageous and insulting.Initial Complaint
Date:04/24/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The company over the weekend helped me resolve my issue. They had been offering to help but prior to this weekend the site wouldn’t work for me. I have a new order on the way and they provided me with a new shipping label to return the other items. et is stating it cannot find my order number at all. I am able to pull it up on my phone but the laptop does not recognize the number to initiate a return. I have had 24 emails trying to make this work and follow their return policy. However, nothing has worked and they’re still not budging on returning my payment. I am happy to provide proof of all emails. I keep trying to upload the images however it will not load on this site.Initial Complaint
Date:04/17/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Purchased 4 items totaling over ******. All items were misrepresented and the quality and got were not as described. Requested refund. Vendor will not resolve. Posted an honest feedback. Vendor then hindered my first amendment right and proceeded to hide the honest feedback, further misrepresenting their customer reviews in an attempt to falsify information to gain business. Seeking refund in full to card on file for return of all items. Requesting business to remove blocked and hidden opinions related to honest customer feedback in an attempt to misrepresent their company and products. Requesting an apology publicly for hindering my first amendment rights.Business Response
Date: 05/12/2023
Wild Oak Boutique does not offer refunds for any orders per our return policy. We keep our policy consistent for all customers. We offer free exchanges or returns for store credit (via gift card). We cover the shipping costs associated with exchanges, and our gift cards never expire. We are sorry the products received didn't meet the customers expectations. We haven't had other customers state the products are misrepresented. We also had our team review the product descriptions and photos but didn't find any issues. We are happy to answer any questions regarding of our products so the customer can find something they love! We carry over 1,000 products including Tops, Bottoms, Shoes, and Accessories. The customer's ******** review is active on our page as we can't control ******** reviews, only ******** can remove reviews from a page.
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