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Business Profile

Small Engine Repair

Small Engine Doc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Small Engine Repair.

Reviews

Customer Review Ratings

3

Average of 2 Customer Reviews

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Review Details

  • John D

    Date: 12/05/2022

    Fantastic place to bring your equipment. They are professional and fair on the price. If you have a small engine that needs work, I would call Small Engine Doc.

  • Kelly K.

    Date: 11/16/2022

    I had Small Engine Doc repair an oil leak in my ********** F687 mower. I paid $466.71 when I picked it up. Took it home to mow and after a short time mowing the engine came loose so I took the mower back to Small Engine Doc. Josh **** said he felt that a vibration in the mower deck caused the engine to come loose, so I took the deck along when I picked up the mower after the second repair but Josh refused to let me put the deck on so he could confirm the vibration. In fact he indicated that the motor now had a vibration, which he said that he would not fix for me, and that he didn't want me as a customer.

    The only way to get my mower back from Small Engine Doc was to pay an additional $477.77 even though, in the course of events, I was told there would be no charge for the second repair. I paid the second bill to get my mower back, and then took my mower home. Within 5 minutes after starting to mow, the motor seized up. I then took the mower to the local ********** dealership and they diagnosed the issue with the motor as broken connecting rods and said that I needed a new motor. I explained what had transpired with Small Engine Doc and the ********** dealer agreed to replace the motor and check the mower over for any other issues. After replacing the motor, the dealership said there was no deck vibration and that there was nothing else that they could find wrong with the mower. It cost me an additional $4,254.29 on top of $944.49 paid to Small Engine Doc for the repair. The mower has been working fine since.

    I get the fact that sometimes something gets missed, but Josh's refusal to even consider that he may have been the cause, and the *************** findings that the motor did not come loose because of deck vibration, but instead was likely caused by improper reinstallation after the first repair, makes me want to warn everyone that Josh **** and Small Engine Doc probably isn't the best place to take a small engine that needs repair.

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