Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Dentist

Ray Family & Cosmetic Dentistry

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dentist.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/24/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been trying to get this billing issue resolved since November of last year when they sent the initial bill. This issue came about when they fraudulently bill my insurance company for a tooth removal and filling on 08/31 2023 when I was only seen for cleaning X-ray and exam. once I reviewed the EOB I called my insurance company to see why the sedation was covered by my insurance My insurance company stated that it was denied due to claim only reflecting one tooth being removed instead of the two teeth and 5 fillings that I had done on 10/10/23 The insurance clause clearly states that in order for payment it has to be two or more teeth removed in different quads of the mouth in which I did but because the fraudulently billed out tooth #14 on 08/31 the claim was denied it took 3 calls to get the claim amended and refilled with the insurance. I’ve called and ask for the office manager to contact me directly to get this billing issue resolved and she refuses to pick of the phone and address me instead she sends a letter to my house stating that the reason have a bill is because my insurance is maxed out. Which is a lie my insurance has contacted the office as well with no luck in speaking with anyone. The reason I have an account balance is because my primary is requesting additional information and my secondary ins still waiting for an amended claim that reflects both teeth being removed, every time I call to provide them this information the manager has always left for the day I’ve left my name and number on numerous occasions and have yet to receive a call back. This is an issue on their part and since they can’t resolved it then they need to be responsible for writing the account balance off. I will not have my credit affected because they are incompetent of doing their job accurately and if I have to take this to court then I will. I don’t have time to keep chasing the manager down to provide her with the correct information to do her job.

    Business Response

    Date: 06/24/2024

    Fraud, a  case of Fraud requires a guilty mind and a willing intentional act to defraud and deceive an  individual. This office is not in the business of fraud.

    R** Family & Cosmetic Dentistry submitted a dental claim in "Good Faith" to the patient's insurance carriers.

    Unbeknownst to this office at the time of submission, the claim had a clerical (date) error that occurred while keying treatment into the dental office's software.

    Once made aware of this error, R** Family & Cosmetic Dentistry immediately corrected the error within the contractually agreed upon time for  "Corrected Action Claims" between this office and both insurance carriers. 

    To date, Ms. P***- S***** claim has already been resubmitted b*** to her insurance carriers for reprocessing within a Timely Fashion as dictated via our contracts. 

    All of which, Ms. P*** is aware as per our conversation on June 24, 2024. 

    To date, Ms. S*****- P*** "Patient Portion" as of yet, remains unpaid for Services Rendered by this office- pending the exhaustion of her insurance carriers. 

    If you have any further questions, please refer to my email.

    Patrice R**, Manager

Ray Family & Cosmetic Dentistry is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.