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Business Profile

Auto Repairs

Man Versus Machine
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

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1

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  • Chris C

    Date: 10/30/2024

    HORRIBLE-Be advised that I entrusted AAA to tow my vehicle to Man VS Machine for a head gasket replacement. Unfortunately, they exhibited tardiness in responding to my inquiries, primarily relying on text messages rather than phone calls. Furthermore, upon inspection, they informed me that the issue was not related to the head gasket, but rather my water pump, which needed to be replaced. I authorized them to carry out this work.Regrettably, during the time my vehicle was in their care, substantial damage was inflicted upon the hood of my car, likely caused by the reckless handling of chains or a similar object. When I inquired about this incident with *******, a representative of Man VS Machine, she assured me that she would bring it to the attention of the manager. However, despite multiple attempts, I have not received any response or resolution. Moreover, I provided photographs taken by *** upon dropping off the vehicle, yet they remain unacknowledged.Disconcertingly, not only did they fail to complete the work I requested, but they also created additional issues. Upon retrieval of my vehicle, I discovered that the upgraded LED headlights were inexplicably blown out, while the driver side window switches now operate sporadically. Man VS Machine attempted to present this information as if it were an unexpected discovery, and subsequently quoted an additional $1300 to rectify the damage they caused. Furthermore, the windshield washer reservoir developed a leak. Consequently, they damaged the paint on the hood, destroyed the headlights, and compromised the windshield washer reservoir and pump. Regrettably, the harm they inflicted is comparable to the problems they purportedly resolved.

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