Reviews

Review Details

• Review fromJack R

  Date: 09/09/2024

  I recently moved across the country, and Planet Van Lines made the entire process smooth, stress-free, and even enjoyable! From the very first phone call to the final delivery, their team showed professionalism, care, and attention to detail that exceeded my expectations.The booking process was seamless, and the customer service team was incredibly helpful, answering all my questions and providing clear guidance. On moving day, the crew arrived on time and worked quickly but carefully, handling all my belongings as if they were their own. They wrapped and packed everything meticulously, ensuring nothing was damaged or lost.What really stood out to me was their commitment to keeping me updated throughout the entire move. I knew exactly where my items were at every stage, and they delivered right on scheduleno surprises, just excellent service.The rates were competitive, and the peace of mind they provided was worth every *****. If you're looking for a moving company that combines professionalism, reliability, and top-notch customer service, look no further than **********************! I would recommend them to anyone looking for a hassle-free, trustworthy move.Thank you, Planet Van Lines, for making my move so easy!

• Review fromEmmanuel A

  Date: 08/21/2024

  Excelent service from every single end of Planet Van lines. The movers showed up on time, were polite and took good care of my things. the move was seamless and painless with the Planet Van lines. I would highly recommend this anyone who is wanting a good and reliable movers.

• Review fromwende s

  Date: 01/17/2024

  By far the worst customer service ever. They are a total scam and rip off. From the owners all the way down the chain. They steal, damage, break your belongings. I have many texts showing they have are belongings. They quote you 1 price and then get to your house and raise it a substantial amount, leaving you with take it or leave it and they keep your deposit. The insurance is a joke also. This company should not be able to do business. I have plenty of texts and emails and pictures to validate my claims. The owner ******* and employee got into a huge argument during the packing process. They come hungover to the *******, not show up on time, outsource the driving, wont give you address of storage facility, in order to go pick up your belongings after they advise they would deliver. They delivered items to wrong address and not fix it

• Review fromMichael R

  Date: 10/28/2022

  Planet Van Lines is a broker and they contract with various delivery services. Like so many others, this was not clear when booking. We now know the names of the other companies, but even on its paperwork, they don't list who actually does the deliveries. Unfortunately, the subcontractors did not sticker our items and three pieces of furniture are destroyed. There is no one person from Planet Van Lines who was willing to get on the phones with all the dispatches for the trucks to immediately help ** file a claim. It is a soulless experience. This must happen all the time because it was a robot, angry and defensive response from customer service. I wish I had read these reviews before booking with Planet Van Lines. Do not do business with this company. We are contacting the ************** DA to file a complaint.