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Business Profile

Hot Tub Dealers

Elko Spas & Billiards & Pools
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Elko Spas & Billiards & Pools's headquarters and its corporate-owned locations. To view all corporate locations, see

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Elko Spas & Billiards & Pools has 2 locations, listed below.

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    • Elko Spas & Billiards & Pools

      4718 Highway 17 Byp S Myrtle Beach, SC 29588-5616

      BBB accredited business seal

    • Elko Spas & Billiards & Pools

      4515 Highway 17 Byp S Myrtle Beach, SC 29577-6680

      BBB accredited business seal

    Customer Review Ratings

    3

    Average of 2 Customer Reviews

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    Review Details

    • Josie M

      Date: 11/22/2024

      I had the privilege of working at *********, Billiards and Pools, and it was an incredibly enriching experience. **** and ******** fostered an inclusive and dynamic work environment that encouraged growth and innovation. The support and mentorship I received from the ***** was invaluable, and I appreciated the company's commitment to professional development. Working there not only honed my skills but also instilled a strong sense of teamwork and dedication. They care deeply about their employees and invest in their lives, and it shows. **** and ******** **** are incredible people who would give you the shirt off of their back if you needed it. I have witnessed first hand over the years how wonderful they are to their employees and community. I am grateful for the opportunities and memories created during my time with Elko Spas, Billiards and Pools. -*****

    • jessica s

      Date: 08/02/2023

      If you are looking at having an Above ground pool installed, do not use ELKO!!!! I would not trust them to install an Intex pool from ******** I purchased a 34 x 18 pool assuming they were pool professionals boy was I wrong. First off they dig by hand which through me off since up North they use equipment. Then they used our fence as point of reference for the pool placement. However our fence is not straight should have used the house/patio which is longer then the pool and is a permanent structure . When questioned they stated we needed to advise to use the house as reference. HMMM aren't you the "pool professionals"? Needless to say our pool is not straight and the one wall is crooked. We advised both managers ***** and ******* but they did not want to hear and keep telling us the installer has 10 years of experience. **************** is non existent. Elko is always right not the customer. We asked them to come out to our house to see the progress but instead were advised the lead installer has 10 years experience. This is ****'s go to response it seems. Filter was placed in grass but yet instructions clearly state to put on level surface not on grass. Liner has so many wrinkles in it. Did not see anyone in the pool taking the wrinkles out during instead they hooked up a shop vac to have the liner stick and sat in there truck on their phone. Communication with the crew was non existent they never advised on how to use pump etc. Luckily we have had a pool before. All hoses were leaking when we turned pump on. We were advised by ******* this is normal and they come back to tighten . Ok so let the water leak until you can come back to tighten sounds reasonable (eye roll). I strongly encourage you to look around at other pool places and save yourself a huge headache.

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