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Business Profile

RV Dealers

Bob Ledford's Adventure Motor Homes

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • Kristi J

    Date: 06/16/2024

    Extremely disappointed..everything was fine until we had to pick up our camper. We drove over 3 hours away to do service with them since they were an authorized *********** dealer (we plan to move to the area, so I would have thought they would have want to keep us as a customer). I know help is hard to find nowadays, but they brought our camper around to the front for us to pick up and the guy with the tractor literally dropped our camper down. When he did this, he broke our camper stand. We spent 2-3hours there while they tried to make it right, as we were on our way to camp for the night, and they couldn't find any parts in stock. We had to drive home (missed our camping) and we had to drive back to pick it back up. Mistakes happen. We are easy going people, but when you make a mistake that is costly to your client a good business makes it right somehow. They fixed our camper stand, but we spent over $300 doing repairs with them and it cost US an extra $110 in gas to have to make an extra trip, our time on the weekend and $40 for a camp spot that wasn't budgeted for this repair. I explained this to them multiple times and they just said "Sorry".....There are worse things in life. I know that more than most, but they could have given us a credit on our bill or something as a good faith effort. I would have given them a totally different review, but the service manager didn't, so I write this review instead. I go out of my way to write excellent reviews when businesses do a great job, but I also write constructive criticism when I think they could do better with an easy fix. We tried to get the manager to make it right, but he didn't. DO BETTER for your customer's. We shouldn't have had to come out of POCKET for YOUR Mistake. I would have been totally fine with the inconvenience, if you would have covered the additional cost it cost us to do business with you. The mistake was PURE CARELESSNESS on the part of your employee.

    Bob Ledford's Adventure Motor Homes

    Date: 09/11/2024

    Our GM, Kelly P********, worked with this customer to ensure their issues were resolved quickly and professionally. Their updated review is attached. Very glad we were able to help and the customer was pleased and sent a revised review for Adventure Motor Homes. Thank you ******! The Management Team at Adventure Motor Homes We took our *********** camper there for maintenance and the service department was helpful and got us taken care off. We had a small mishap that was dealt with professionally. Their GM, Kelly called to make everything right. We appreciate supporting a family owned business and people that take care of their customers... Enjoyed working with you guys and would come back for service or to shop for an RV. Thank you! (owner) 12 weeks ago Kristi, thank you for the five star review. Glad Kelly was able to work with you and ensure your concerns with your ***** ****** camper were met to your satisfaction. Thank you for taking the time to share your experience with us. We appreciate your business. Do hope you will visit us again for your future sales, service and/or parts needs. The Management Team at Adventure Motor Homes

Bob Ledford's Adventure Motor Homes is NOT a BBB Accredited Business.

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