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Business Profile

Electronics and Technology

ScanSource, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Important information

  • Customer Complaint:
    Consumers requesting information or complaint activity on any other location should check your local BBB Review.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/06/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. 


    Per message sent on 1-24-2024, you were still waiting on a response from **** ****. You stated that you were going to go ahead with sending me a replacement. You said my request was being processed but failed to ship me my replacement.  I would like my replacement sent that you said you would send to me. 



    Regards,



    **** *****usiness days."
    2/15/24 - Mailed unit back via **** ********* **** ******** 
    2/20/24- ScanSource signed for the package.
    2/22/24- Received an email saying RMA Request was approved. Received a second email that said your replacement has been shipped.
    3/13/24- Emailed UI RMA Team to see if there was a tracking for our replacement, we have not received it.
    3/15/24 -******** *** responded that the warranty case is being handled by one of their distributions/resell partners. Go to ********** to find who it is. It was ScanScource, Inc.
    3/18/24 - I called ScanSource CSR - never received an answer from the message I sent. Spoke to D. W*****, he could see where they received the DOA item, it shows it should have been sent out but has not. Email him the email that showed the item was shipped. I tried to email it but rejected.
    3/26/24- Msg ScanSource Chat- update? Melissa said contact UI. Next gave me a ph#. I called ph# - recording gave email.
    04/24 -Called Melissa 3x- no return call.

    Business Response

    Date: 05/17/2024

    We are actively looking to resolve this complaint. We are awaiting a response from the supplier mentioned in the complaint. We reached out to them May 6.

    Business Response

    Date: 05/20/2024

    Per the attachment, this order has been shipped. Thank you. 

    Business Response

    Date: 05/20/2024

    Morning *****

     

    As stated in a voicemail yesterday afternoon, your replacement ******** ***** ******** ******* ****** ***** shipped last night via tracking # ****************** and is schedule for delivery on Tuesday, May 21st.

     

    If you have any questions or if I can help with anything else please let me know.

     

    Thank you!

    Customer Answer

    Date: 05/30/2024





    Better Business Bureau,



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  I want to personally thank John R******** for following through with updates.  



    Regards,



    **** *****

  • Initial Complaint

    Date:03/01/2023

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Better Business Bureau,



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  Their representative did a thorough review of the issue and resolved the problem. They went beyond the original issue and offered an avenue to communicate if anything should arise in the future.  I could not be more pleased. 



    Regards,



    *** ********trace the return shipment. We can't get her to communicate with us. We have also sent three different emails to the sales team asking them to send us the serial number on the part. Again no body will reply. We feel if they looked up the serial number they will find that it is already back in their system. We want our money credited back to our account and feel this could be easily cleared up if they would have a conversation with us.

    Business Response

    Date: 03/15/2023

    I am happy to report we have resolved the complaint. Thanks, Melissa A******

ScanSource, Inc. is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

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