Reviews

Review Details

• Review fromMr. C

  Date: 04/25/2023

  On 21 April 2023 we checked into the Quality Inn Suites at ************* (Reservation Confirmation #********). We traveled to that city for the funeral of a family member. We were given keys to ********; there was nothing "Quality" about this hotel or the room.It looked like the rooms there were being renovated, something we weren't told when making the reservations. Even so, that doesn't negate the fact that ******** was in a state of disrepair and not adequately cleaned. ?? There was no phone in the room.?? Lamp shades needed to be replaced - period. ?? Dust covered the furniture, bathroom mirror, and coffee cup lids.?? The tray that the ice bucket sat on was dusty/dirty. ?? The microwave was dirty as well. I was so surprised when I opened the microwave door that I closed it in disgust.?? Sheers behind the window curtain were molded and torn/stripped.I called the desk clerk on duty to let her know the condition of our room and was told that we would have to wait until the next morning to speak with management. This is unacceptable, should be unlawful - particularly if guests go to the front desk immediately after seeing the condition of their rooms - and decide they don't want to stay at the Quality Inn in ********** **.?? To make matters worse, the room we were in (130) was in between two rooms on the left and right of it - that were being "gutted." Drilling, hammering and latin music could be heard for hours - before and after we left for the funeral. I called the front desk - again - about the incessantly loud noise. The clerk there at the time was callous and said nothing could be done; they were renovating those two rooms. The whole experience made our grieving worse. We reserved the room for two nights, but wound up leaving right after the funeral on 22 April 2023. Our stay there was horrible.