Reviews

Review Details

• Review fromRaud M

  Date: 04/30/2024

  Ive had issues with this company since Ive moved in and it was not my choice. My apartments force them on you, which makes sense. No one would be a customer willingly. But today tested my patience all the way. Internet went out and no one bothered to inform customers there was an outage. I called to simply ask for an email to provide to my employer as proof of an outage. I was told I would receive an email and it never came. I called back multiple times and was told the same thing. After finally requesting a supervisor they explained that emails have to go through corporate. What kind of internet company doesnt notify their customers when issues are occurring? At the end of all of this a supervisor read a message out loud for me where corporate called me an abusive customer because I was requesting a simple email. Luckily I recorded the convo and didnt need an email. Decided dealing with this company is not worth the effort. Theyll continue charging me $90 a month but at this point its not worth the battle. I switched to spectrum and now I can have peace of mind and reliable internet. Enjoy the $90 clearly you guys need it.

  Optical Communities

  Date: 05/01/2024

  We provided you with the most current information and yet you continued to call in a "spam-like" manner & at one point you refused to get off the phone. How is that not abusive given your actions diverted resources that could have been focused on identifying the issue & marshaling a response. The loss of **************** was confined to a small section of your building where a key piece of equipment took a power surge that resulted in that piece of equipment being fried. We are not responsible for power surges or the damage they do. We saw numerous power blips occurring across the Property during the morning. These situations are very fluid and until we can assess what occurred we are unable to provide an ETR (the power surge could have fried other critical equipment, it could have caused the breakers to turn off & we have no ability to access these). This was ultimately resolved in about 3 hours time since the piece of equipment that was fried worked the way it should have since it was purposely placed to shield the other critical equipment from power surges. The power company where you live is notorious for frequent outages, surges, blown transformers, etc. Regarding your actions -- at one point refused to get off the phone tying up our **************** phone lines and then diverted our management from working on resolving this to dealing with someone who was refusing to get off the phone. And again, as outlined above we were still trying to assess the situation (and had provided you the most current information).

• Review fromHarmish P

  Date: 04/23/2024

  My cable is not working. They charge$65 dollars to send a technician which might be refunded if it is not deemed as a customer issue. I wanna watch the cable and hence I called the customer service when it's not working. Why will the customer intentionally cause an issue and go through the hassle of calling and entertaining a tech? It is their hardware and software we rent/lease. Never heard of this business model! Pathetic and ridiculous!!

  Optical Communities

  Date: 04/24/2024

  There are many many real-life examples where a customer usually un-intentionally creates an issue with their ************* resulting in the hassle of having a Technician visit - a pet chews on the cable or the wall outlet, they move things around bumping into the wall outlet/coax port damaging it, they reconnect the coax port and push the port in damaging it, they connect into another wall outlet/coax port that is either inactive or already damaged or the painters painted over the coax port or the wiring damaged inside the walls, they purchase a long span coax jumper (>20') and thus create low signal because the overall span exceeds the maximum, they purchase a cheap *** jumper in a box store creating low signal, they purchase the wrong HDMI cable, they rewire connecting the coax jumper into the *** they drill holes into the wall damaging the wires in the wall. There are more and we see these and others much more than you would think. Per Federal Law we are not responsible for the wiring which also includes the wall outlet and ********* on the wall outlet.

• Review fromMichelle C

  Date: 11/02/2023

  Terrible company. They charge you $65 when you move apartments in the same building - without hardware, without installation, without anything aside from an update of address. **************** representatives - I spoke with ******** today - completely unhelpful. The internet service was never great within the building either - constant outages and poor in public spaces.

  Optical Communities

  Date: 11/03/2023

  The initial activation of *******s are free or no cost upon move-on. Most ******* providers change an installation fee (or they will waive it for a specific package that involves all sorts rules/hooks such as having to pay via credit or bank draft, online online, etc. All ******* providers publish a transfer of ******* fee. How is what we publish and charge "terrible" (a resident makes a choice to move, for whatever reason, and we incur costs to make such changes as do all ******* providers). During the term of your residency at the property in question, there was one ******* outage that occurred 3 years ago. A *** died in the telecom room serving the apartments on your floor at 10pm - this was resolved the following day at noon. You were out of ******* for 14 hours over How in the world do you have the gall to allege "constant outages" when our uptime over these three years was *****%! Further, we went thru your ******* history -- other than that one "outage" 3 years ago, you never registered any issue with the *******?Finally, we are not responsible for ******* in "public places" since the *************** chose what public places they wished WiFi coverage. For example, there is no coverage in the Pool Area on the roof. Why, we pointed this out but the builder/Owner decided not to cover that area. Please be careful when you disparage as you need to have facts for which you do not (it would appear you are annoyed at paying a published fee & thus venting - vent in private & not in a public forum).

• Review fromArthur M

  Date: 10/31/2023

  Absolutely terrible. They never fix anything. They never update the equipment. They will not answer their phone. The guy who runs it is extremely rude as you can see in his responses to other reviews. Even DirecTV has acknowledged how many complaints they have received about this company. Why does DirecTV still work with them? Nonstop issues.

• Review fromRichard H

  Date: 08/25/2023

  This company required me to pay a technician to come to my apartment to correct service issues and then described the technician as unqualified to represent network quality and not a representative of the company when I conveyed what was told to me. This company also reduced my speed without my consent when I requested a refund and then forced me to pay the upgrade fee again. Also required that I attest to the network quality that I did not agree with in order to upgrade the speed again. If they didnt have an exclusive contract with my building, I would change immediately. The person who responds to these reviews may want to focus on providing a quality service rather than bickering with customers.

• Review fromRichard H

  Date: 08/01/2023

  Zero stars would be more appropriate. Terrible internet, terrible customer service, terrible company.

  Optical Communities

  Date: 08/02/2023

  The customer was told numerous times after complaining about speed that speed cannot be represented by WiFi because there are too many factors beyond control of the *** that can impact speed (the device itself, what network the device is connected to, level of interference & contention which is usually very high in a multi-family community where this customer lives, simultaneous usage of other devices, how thick the walls are, obstructions present & much more). We told the customer numerous times that speed can only be tested via a device connected with an Ethernet cable. The customer refused to believe physics & insisted otherwise. The customer then prepaid to have a Technician come to prove that the speed was per specification - and the Technician tested speed w/their device connected via Ethernet & the speed delivered was per spec. The customer then insisted that the Tech replaced the router - this was not true, and they continued to insist this which again is not true as we can see all devices connected into our network, and the customer continued with these unfounded allegations that the router was replaced until we directed the customer to look at the router in his apartment. Now the customer insists we refund the cost of this service call because the Tech told him so - everything this customer tells us is not true and so unfortunately this would appear to be another untruth being promulgated.

• Review fromIsaiah G.

  Date: 07/07/2023

  Scammers. This WiFi is reinstalled in my apartment complex and it is complete garbage. I even paid an additional $25.00 month for the faster internet and its slow I cant even do my remote job. When you call to report the issue you get corporate gas lighting talking points. It looks like everything is fine. Then they tell you your **s should be hard wired into the wall hahahaha this is 2023. Not ****. If your WiFi is so I bad you have to hard wire the ** you should not be in business! The BBB needs to put these scammers out of business.

  Optical Communities

  Date: 07/08/2023

  According to our records (we log & record all calls), we have not spoken to this person regarding this issue he brings up. The most recent conversation was 3 months & then it was an issue not related & beyond our control (where the telecom room that serves the section of the building he lives in was found to be a mess & full of ************* We just became aware of this yesterday!The statement "this WiFi is reinstalled in my apartment complex" makes no logical sense from an English language *************** have no clue what this means. We or any ISP cannot represent WiFi speeds since there are too many factors beyond the control of the ***** how many devices are connected & utilizing bandwidth, the speed governor of ea device connected, the device the user decided to purchase (if grey market, jailbroken or foreign will likely not align with the North American WiFi spec), what network or SSID the user decides to connect their device, the obstacles that *** present in the kitchen or what the user placed in the cabinet where the router is placed, and more). WiFi also is terrible with any real-time communication (Zoom, Teams, Video-Conf, live streaming TV, phone calls since there is no Quality-of-******* standard). The reason why we highly recommend connecting high-use devices (SmartTVs, gaming controllers) via Ethernet is that it is superior to WiFi for streaming & optimizes one's home WiFi network by removing high-use devices off the WiFi network. All of this is physics and what was true in **** is also true in 2023 and beyond! Further, if you are being paid thousands & thousands of dollars to do a job and your doing at home, what rational person would argue against either buying a $10 Ethernet cable or $20 lightning or USB to Ethernet adapter in order to ensure that you will do your job and have zero issues. We are not a scammer and take serious issue with your unfounded allegation. If you continue to defame us we will take pursue vigorous measures.

• Review fromWill B

  Date: 06/04/2023

  What a terribly run company. Weve had an outage at City Walk in ******* before and they had to outsource technicians from a neighboring state. This took over 3 days to have the internet serviced. Our internet goes out this weekend and I called customer service for an update and they cant give a timeline for a fix or even assurance that a technician was sent out. Ive waited for an update all day. No response. I call to follow up only to be hung up on every time we call the customer service number. What great customer service!! Pathetically hiding behind the phone and unable to provide any assurance that theyre working on it. You can see in the replies from these comments that OC is more concerned with being an aggressive keyboard warrior to valid customer complaints rather than provide a reliable internet service.

• Review fromJoanna I

  Date: 04/20/2023

  Their customer service argues with you. Won't send out a tech. And charged me for the service!! They're horrible and I have no idea how they remain in business

• Review fromMel M

  Date: 02/12/2023

  My apartment complex Tapestry at ************* is under contract with optical communities, I am forced to use them or get another company in addition. My WiFi was going out for almost a 2 years until us tenants kept complaining and they finally gave us new routers but the problem has not been resolved. Tenants are forced to pay 65+ a month for cable and internet that barely works. Optical communities. I keep calling DirectTv when channels arent working or the cable/Wi-Fi goes out completely but the problem continues. DirectTv told me to get a new Cable Box, which they should be replaced every so often, which I asked the property manager for months ago she said she would get in touch with optical communities, this was back in November, still no new cable box and as of today channels are not working, premium channels that Im paying for. Avoid this company, the service is horrible.

  Optical Communities

  Date: 02/13/2023

  These allegations are patently false.1) Until we were able to replace the routers in the property with state-of-the-art routers in Dec - we had tried to get the property to cooperate with to get this done starting over two years ago (and were continually rebuffed until recently). We were not the barrier here and any insinuation that we were is false.2) We attempted to contact this person regarding whatever their Video issue and attempted to trouble shoot but they refused, and began ranting that they wanted to the equipment replaced. We do not replace equipment when someone communicates an issue, refuses to explain what the issue is, refused to do any troubleshooting that could resolve that issue, and rants and rants about having equipment replaced. If you have a flat tire do you rant to the car dealership to have them replace the car (or do you fix the tire). The issue could be anything (a setting on their menu, trying to record fr a channel they are not paying for, etc.).3) The allegation about bringing the issue up in Nov is patently false. We have an email fr the Office dated Dec 31, 2022 and there is an email fr the Customer also dated on Dec 31, 2022. We then called promptly on the national holiday or Jan 1, 2023, the Customer called back & refused any trouble shooting and ranted on and on about replacing the equipment & then hung up on us!--> the Customer needs to call us at ************ and allow us to trouble shoot to determine if there is an issue & to try to resolve it.