Reviews

Review Details

• Review fromRay B

  Date: 11/21/2022

  We are very happy with our relationship with Upper Room Media. They have helped us with rebuilding our audio/video capabilities. Their knowledge and attention to our needs and requests have been excellent. We will continue to rely on them in this area of our ministry. Ray B********, Facilities Manager St. ****** ******** ******, Walhalla,SC

• Review fromBrayden S

  Date: 11/18/2022

  Working with Tyler and his guys has been nothing but a blessing so far. They check all boxes to make sure you are satisfied! Couldn’t be happier with my decision to hire him.

  Upper Room Media Group

  Date: 11/22/2022

  It's been great working with you!! Can't wait for the next locations!

• Review fromVarun B.

  Date: 11/13/2022

  DO NOT HIRE this business. What started out as a great interaction sadly turned into a nightmare. The owner promised me a laundry list of items to help me get my business going. He did complete the first part and then began to make excuses regarding the rest. Even worse, the owner didn’t even care enough to respond to my emails and texts, leaving me out to dry several hundreds of dollars. Not to mention stress because I wasn’t aware of what all needed fixing. When he finally responded, it was a further series of promises, none of which were true with the exception of a partial refund to cover part of my loses. I still felt sorry for him and declined further monetary compensation. Come to find out, the second set of promises he made me were not true either. The extra work he would end up costing me even more money to fix the issues. HVAC issues, lack of pictures, internet issues, and the list goes on. Do not hire this business. Be forewarned. I was fooled into believing in them and through no fault of my own, left out to dry during a very stressful time.

  Upper Room Media Group

  Date: 11/17/2022

  At the end of this project no one was left satisfied. When we first began working with this customer everything was great, He owns a short-term rental property that was needing a surveillance system (Outdoor cameras with a local NVR for recording as well as cloud based access). After talking with him we knew there were other areas we could help, such as smart thermostats, making their older garage door openers connect online for remote access/control, etc... It should be noted: 1. The full surveillance system was installed, connected, and working with the customer having full access. 2. The garage door openers were installed, connected, and working with the customer having full access. 3. Thermostats (2) were installed successfully and proved successful operation. 4. We gave (purchased brand new and GAVE) a **** Video Doorbell 4 Pro to the customer as well as installed it. $219.99 5. We allowed the customer to use our commercial ******* Hotspot with an active Data Plan and gave this hotspot to the customer with 1 month left on the data plan, used on site for 2 months at $200/month = $400 + the cost of the hardware itself $349.99 Total $749.99 The other components were connecting through ***** HomeKit for control, we did have issues getting the customers HomeKit app to work properly after many attempts. In order to get the customer up and running we connected the components through our HomeKit account and added the customer as an owner so he had control. While working through these issues the client was in and out of town causing us to not link up multiple times so that we could keep working on these issues, as well as we needed to continue to run and support our other customers, in this time our team tested positive for COVID-19 causing more delays. This customer got angry and did not want to work with us anymore stating he was “successful at suing others in the past”. At that time ON TOP OF the above stated we sent VIA ***** $600 directly to the customer! This is a total of $1,569.98 in value/cash! The only thing I can add to this in the fullest of honestly, I offered to take pictures of the property for him, I went out twice and was stopped due to weather (I live 2 hours away), since we are no longer doing work for him any longer this wont be done. This was not a paid thing, it was just something we offered to be nice. ALL AND ALL, we delivered on everything we could within our limitation, we went above and beyond in the value/actual money given back to the customer… A review like this simply wasn’t needed. I started this by saying “At the end of this project no one was left satisfied” I stand behind that. But we will not bad mouth the customer, we are proud to have worked for him during the time we did and we are truly sorry there were any issues regardless of fault.

  Varun B.

  Date: 11/18/2022

  I’m actually amazed it took a BBB review to finally get a response from the business, so it probably warrants more a more detailed description of my review. It should be noted it was NEVER my intention to leave this business a negative review, but there are responses that are very far from the truth. The cameras were installed. 100% accurate. I will say part of the reasons I hired this business were the additional things “promised,” but not delivered. So while not part of the invoice, to say they were unpaid parts of the job is misleading. Also to note is all parts/electronics were purchased by me, so money paid to the company was all labor charge. The owner actually misquoted, leaving off 3-400$ in conduit charges. He offered to eat the cost, to which I said absolutely not. I paid him, and bought food for all of his crew as well. There are many people that would have pocketed that extra $400 in total. I feel hard work should be rewarded. The thermostats were NOT correctly installed, despite me asking him if I should call an HVAC specialist. My backup furnace was set to run at the same time as my heat pump, leading to hundreds of dollars in HVAC bills until I caught the problem. The thermostats were also left over from a previous job by the owner..that I offered to purchase to help (although at a discount). It was not the latest model. The **** doorbell was not “given to me” until the end when the owner realized all the money I lost. It was an effort to try to appease me. What he doesn’t mention in the review is I was never given the username and password (he set it up under HIS account), so it was never functional. He then never responded to numerous messages to release the device, so **** would not let me use it. By the time I could 20 days later, it was too late and I had found another solution. The *** router was also left and I did use it for a month. The cost he mentions is overly inflated. It is no longer a supported router device and I now pay $100 for the same service a month. Because he would not give me control over the device by calling *******, I could not verify when it was paid until and had to open my own plan. I could not risk my guests not having internet or running out and had lost complete trust in him by that point. The router he mentions can now be obtained free. Again, I asked him to help me take control of the device so I could keep using the president amt. he refuses to answer my texts begging him. We were still on ok terms at that point. All of my devices were set up on HIS *******. Not mine. He did not have trouble setting it up under my acct. That is a lie. When I asked him over to release the house on his HomeKit, again no response. I had to go up to the house and reset EVERYTHING. Why? Because otherwise he had control of my house! I was a co-owner, which cannot add or delete anything on the acct without permission (that he wouldn’t grant me). Again, I begged him to release the house from *******. Nothing. He installed help buttons to assist with my short term rental. None were functional and I had to remove them and fix drywall left behind from the mounting. The house was open the entire time, so claiming we could not link up is 100% untrue. He had access any time he want. In fact, what he doesn’t mention is I paid him $300 for a remote lock that was NEVER DELIVERED. So while he did refund me $600 total, $300 of that was something I paid for!!!! He claimed he had shipped it to me and it was mine to keep. Guess what? It never showed up and he never sent promised tracking info. I had to scramble to find a remote lock last minute, go up there, and install. He blames covid on more delays? I have proof he claimed it was not covid related. Point is he made excuse after excuse. He cited business financial issues. Details don’t need to be mentioned, but I felt sorry for him and gave him time and grace (which my wife was not happy about). He left me stranded and stopped returning emails and calls while I was abroad and I had to pay people to go check on the house before guests arrive, because I want sure if he had shown up and changed the lock! It was a stressful absolute 100% nightmare. No refund could have made those feelings ok, especially as I was starting my own business. When I threatened small claims court, he magically responded. I got a $600 refund ($300 was the lock I paid for). So $300 labor refund for all of that stress and trips I made up there to fix things. I declined further compensation because I still felt bad for him. I made a few more politely attempts to ask him how to fix certain tech things and again, no response. What did he do? He blocked me on his company social media page so I wouldn’t leave a review. I know this because my wife could access it. How would you feel if you were wronged, and ultimately saw this? What a slap in the face. The pictures and video promised weren’t delivered but whatever. This had nothing to do with terminating my relationship with the company. This was nothing compared to the miserable stressful experience that I had. I paid him because I trusted him. I was willing to pay more for the ease and stress free setup. Instead I ended up paying many hundreds of dollars more, loss of sleep, persistently having to text and beg for things, and ultimately getting back $300. Does the owner really feel as if that’s a fair way to treat an honest customer? Is any single thing I just said untrue? The answer is no - and I stand by my word. Especially when I paid him extra that he mistakenly left off the quote because it was the right thing to do. He’s not sorry he messed me up. If he were, he would have helped me figure out the tech issues to correct problems he left me (remotely) and not gone dark…except to respond to a review.

• Review fromDwayne G

  Date: 09/12/2022

  A great team that does quality work and provided excellent communication throughout the process.

  Upper Room Media Group

  Date: 09/12/2022

  Thank you for the review, it was great partnering with you on your project!