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About

About This Business

Gem Plumbing & Heating Services specializes in plumbing, HVAC, electrical contracting, septic tanks and systems, air conditioning, pipe location, fire sprinklers and duct & drain cleaning.

BBB Accredited Since: 3/18/2005

Years in Business: 76

Products and Services

Plumbing Services, Heating Services, Lennox, Mitsubishi, Fujitsu, Bradford White, Pentair, American Plumber, HTP, American Standard, AO Smith, Kohler, Locinvar, Rinnai, Symmons, Moen, Niagara, Noritz, Navien, Rheem, Grundfos, Grohe, US Boiler Company, Taco, danze, Gerber, Fernox, Delta, Mitsubishi Electric, SlantFin, ecobee, Aprilaire, Buderus, emme, nest, Trane, Viessman, York, Cooling Services, Drain Services, Electric Services, Water Quality

Photos and Videos

  • image description not provided by submitter

Business Details

BBB File Opened:
4/11/2005
Business Started:
1/1/1949
Business Incorporated:
4/5/1982
Type of Entity:
Limited Liability Company (LLC)
Alternate Names:
Gem Plumbing Heating Cooling
GM Refrigeration
GEM North Shore
GEM Home Services
Gem Plumbing & Heating Co., LLC
Business Management:
Mr. William Haynes, Chief Marketing Officer
Mr. Larry Gemma, Owner
Mr. Joseph Andrade, President/General Manager
Ms. Connie Robitaille, Administrative Assistant
Number of Employees:
123

Additional Contact Information

Principal Contacts
Mr. Larry Gemma, Owner
Ms. Connie Robitaille, Administrative Assistant
Customer Contacts
Ms. Jennifer D'Ambra, Administrative Director
Ms. Julia Lewis, Executive Assistant
Fax numbers
Primary Fax: (401) 528-1976
Additional Phone Numbers
Other Phone: (877) 436-7586
Other Phone: (401) 867-5309
Other Phone: (508) 324-6337
Other Phone: (781) 941-2525
Other Phone: (401) 543-2843

Licensing information

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

Additional Information

Payment methods
  • Cash
  • Check
  • American Express
  • Discover
  • MasterCard
  • Visa
  • Western Union
Refund and Exchange Policy
The business states "100% Satisfaction Guarantee"
Other Resources
Rhode Island Contractors' Registration and Licensing Board
560 Jefferson Blvd Suite 200
Warwick RI 02886
Phone Number: 401-921-1590
Fax Number: 401-889-5533; 401-889-5535
http://www.crb.ri.gov/
[email protected]
Rhode Island Department of Labor and Training
1511 Pontiac Avenue
Cranston RI 02920
Phone Number: 401-462-8000
Fax Number: 401-462-8872
https://dlt.ri.gov/
[email protected]
Program Participation
BBB Community Patrons
BBB Community Patrons are like-minded businesses that see ethics as the key factor in creating a stronger, healthier business community.

BBB Community Patrons' additional financial support enables BBB to pursue distinctive, mission-based programs focused on ethics that would not be possible if not for the generous backing from BBB Community Patron Sponsors.

Latest Reviews

  • Aba S

    "I booked an appointment for an electrician to come out to my house on a Saturday. The day before, GEM called me and told me that that there were no technicians available, and asked to reschedule." ... Read full review

  • Ann M

    "I will never use this company again. I called because my main sewer line was clogged." ... Read full review

  • Nicole N

    "I contracted with GEM for a replacement heating / AC system. They were timely, clean and professional with that replacement." ... Read full review

View all Reviews

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