Reviews

Review Details

• Review fromDana R

  Date: 07/07/2023

  We had a problem with a toilet leaking in our basement. We were referred to TLC Drain and Sewer and called them. They came out the next day and while they were able to find the cause of our original problem, ended up flooding our kitchen by not properly reinstalling pipes under our kitchen sink and then leaving the water running for a prolonged period to test, which then leaked down and saturated our newly finished basement as well. They did find the cause of our original problem, but then created many more problems for us and yet still charged us hundreds of dollars for their service despite creating thousands of dollars worth of damage to our home. I would never recommend them.

• Review fromMarie H

  Date: 10/03/2022

  This company was called to unclog a drain in my back yard. They sent two different set of men that worked on the drain in the yard and the second group of men then went out front of the house and sent cameras in saying that the drain was in such bad shape it needs to be replaced. We discussed the cost which was 10 thousand dollars. They set up a credit line with a company called Green Sky and that the loan was approved. We scheduled the work to be done on Thursday and hours later received a call from them that they had an opening on the next day, so they came that day and dug the drain and replaced it. Then it rained and the water wasn’t going down the drain and they got a call saying the water wasn’t going down the drain they said they didn’t replace that drain they replaced another drain. We were led to believe that the drain they were replacing would fix the problem in the back yard and we still have the problem in the back yard. This company can’t be trusted to be honest and we need to know what we can do now. A complaint was filed with the lending company Green Sky and hopefully they don’t pay them until this is resolved.

• Review fromDana R

  Date: 08/20/2022

  We had a problem with a toilet leaking in our basement. We were referred to TLC Drain and Sewer and called them. They came out the next day and while they were able to find the cause of our original problem, ended up flooding our kitchen by not properly reinstalling pipes under our kitchen sink and then leaving the water running for a prolonged period to test, which then leaked down and saturated our newly finished basement as well. They did find the cause of our original problem, but then created many more problems for us and yet still charged us hundreds of dollars for their service despite creating thousands of dollars worth of damage to our home. I would never recommend them.