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Business Profile

Pet Containment System

DeerBusters.com
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/06/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I order one roll of 1 hundred feet deer wire and they ship 2 and charge for 2 and now they want me to pay $73 for shipping it back plus $35.00 for re stock, almost half of the price of the one roll return. I want to send the one extra roll back and I want them to pay for the return back. They sent me 2 separated orders # ******/****** and ******/****** on 6/27/2023 please help me I have no idea why they sent 2 when I order just 1.

    Business Response

    Date: 07/12/2023

    After reviewing our order system and confirming with our payment processor, it does appear that two orders were placed on our website roughly nine minutes apart from each other. Both orders were then shipped and received within their delivery window. I have notes from our customer service that a call was made to them regarding the two orders and that they did provide our standard return policy to you; which would include the buyer paying for the return shipping and our standard restocking fee. We do however understand that accidental orders can happen and we will be contacting the customer to rectify the situation. We will provide a return label and waive the restocking fee for this mistake. We apologize that the customer felt their only recourse was to pursue a claim with the BBB.

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