Reviews

Review Details

• Review fromJaime W

  Date: 06/01/2024

  Worst customer service ever they will not communicate by phone, email only. Charge way too much. Not easy to deal with at all. Dont waste your time or money. Read every word of the 10 page contract carefully do not just believe what they tell you. I had a very stressful situation with them and do not recommend at all. Rainbow Restoration corporation will do nothing at all to help you either.

  Rainbow International Restoration of Waynesboro

  Date: 06/05/2024

  *****,Sorry you feel we didnt do enough for your claim or communicate with you in the manner you were expecting. As we discussed on the night we arrived, with the insurance carrier you chose to insure your home with, you should expect push back on them wanting to pay the invoice. We are not a preferred vendor, so we dont work for the Insurance Carrier. We specifically said, if you want someone cheaper that works for the insurance carrier that is fine call someone else. After we reviewed our contract with you and you read our Pricing Guidelines you decided you still wanted to use our services. As we previously discussed in person, when you call in and start yelling and swearing at our employees (We can send you the call recording again if you like), you now have lost the right to talk to us and everything is going to be through email. We have many other clients who have insurance claims and dont act anything like you acted, so we are going to go the extra mile for them. In addition, we even gave you almost twice the amount of time to pay the invoice then we normally do, and we offered a 15% quick pay discount on your claim. If you or your insurance company would have taken advantage of this, as we had suggested up front, this all could have been avoided and the total claim amount would have been less than what was paid out because of the length of time it took you/your insurance carrier to pay the invoice. As far as the contract goes, we go over every page of the contract (during our roughly 2.5 hr. initial site visit) with you and advised you to read over it in detail and to ask questions before you sign anything.As we said numerous times, your insurance company is notorious for not wanting to pay for things that are part of your claim. You, as their customer, were going to have to stay on top of them. As we promised, we submitted all documentation to your adjuster that was required to justify all of the work we performed as part of your claim. I checked your file, and your claim was paid in FULL by your insurance company. If we Charge way too much do you think one of the largest Insurance carriers in the *** would pay for the claim in full?