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Business Profile

New Car Dealers

John Sisson Motors
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BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

2.33

Average of 3 Customer Reviews

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Review Details

  • Emily P

    Date: 08/16/2024

    Management at JOHN SISSON MOTORS, Mercedes-Benz of ********** conned me into believing something other than what I requested to have replaced was the cause of error codes. They made changes that do not meet manufacturer specifications. They fraudulently claimed I signed documents that I did not sign and refused to send me copies of documents they claim I signed unless I had a lawyer request them. They committed fraud, negligence, violations of consumer rights.I live in *******, was 1,000 miles away from home, an older woman traveling alone. They refuse to refund for the unnecessary work and refuse to pay to return changes made during unnecessary work to manufacturer specifications.This was the absolute worst experience I have ever had with an auto repair. They don't even deserve one star ??

  • Vivian C

    Date: 06/12/2024

    John Sisson Nissan in Washington, PA, repaired my flat tire a few months ago. A day later when I opened my trunk, it was in disarray. I reported it in my service review. I received a call from one of the Sales managers. I was promised a free detail/gas fill up with my next service. My car was serviced on the 1st of June 2024. I told the service department to forgo the detail and just wash my car and sweep the inside. When my vehicle was returned to me. My car was not washed nor was it vacuumed. The service tech did not cover my seats or floor as per their usual. The only thing I got was a full tank of gas after 90 minutes of waiting. When I asked why the work wasn't complete. I was told they were short handed. I never received a service review or call per their usual procedure. I feel totally discriminated against, being a female of color. The other customers cars were washed and vacuumed. I brought my car from this dealership. All my service needs have been with them. Very disappointed with the customer service techs and management. Sincerely,***************************

  • Jeanetta A

    Date: 02/13/2024

    I received excellent service from ******** and the repair service department on my 2019 Mercedes head gasket replacement. Thank you,*********************************

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