Reviews

Review Details

• Review fromKimberly Z

  Date: 10/17/2022

  I could not have been more disappointed with this company and their Sales person Andrew. Andrew couldn't stop smoking his vape pen in the yard. During the install they put a 2 inch by 4 inch hole in the wall. I realized that this was not from the remnant I picked out. I called and emailed with photos. This was a Wednesday AM and I was told Andrew was not in that day. I received an email on Thursday afternoon at 430 PM after calling the store twice to get a hold of him, that they "may have" used the wrong stone and to call the next AM for install of the correct counter. Friday comes and again I call 4 times trying to get a hold of him to schedule this seeing as it is delaying the rest of our renovation. He assures me they have my remnant and that the following Friday I can have the first slot around 9 am . Long story short they go to a job before me and they show up at around 1130 and say they were at another job before me. I asked to speak to a manager owner and was given a voicemail box and an email. I left a voicemail for the manager around that time on Friday. I never hear back so I walk into the store on Tuesday. Apparently voicemails are not listened to. Andrew did not fill any management in on the issue, despite knowing I was upset. Anya investigated and said they gave me a counter the "same color" as what I picked and the scheduling issue was do to the board not being updated. She offered a refund, 7 business days later I have no refund, so I email only to get a call back saying they needed my credit card number to issue the refund. Apparently everyone who works there is incompetent.

  Let's Get Stoned, Inc

  Date: 10/18/2022

  We strive to provide an excellent experience during the remodeling process. On rare occasions things do go wrong. We believe that what's most important is how things are handled after an error occurs. In this situation we agreed that the stone needed to be recut and replaced it. We also provided a significant refund for the clerical error on our end with scheduling even though we still arrived within our 9-12am time window. You have a beautiful quality vanity installed that you will enjoy for years to come. We apologize for the inconvenience of the delay in your project and have made adjustments internally to prevent these issues from occurring in the future. At this point there is not anything more we can do to appease you and we are truly sorry that you are still dissatisfied