Reviews

This profile includes reviews for Guardian Protection's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Guardian Protection has 13 locations, listed below.

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  Guardian Protection

  174 Thorn Hill Rd Warrendale, PA 15086-7528

  
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  Guardian Protection Services, Inc.

  4013 Vincennes Rd Indianapolis, IN 46268

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  Guardian Protection Services, Inc.

  100 Dominion Dr STE 101 Morrisville, NC 27560

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  Guardian Protection

  9125 Guilford Road, Suite 101 Columbia, MD 21046

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  Guardian Protection Services, Inc

  835 Sussex Blvd Broomall, PA 19008

  

Review Details

• Review fromRonald H

  Date: 05/20/2023

  I would not recommend guardian. We found out after a year they forgot to install all 7 of our ground level windows sensors. We had gone a year without this protection despite having paid for it. In addition, the box they installed to house cat 6 cables, wifi, network switch, etc was entirely too small and installed terribly with screws bent. Complete hack job.
  

  Guardian Protection

  Date: 05/31/2023

  HI **** Our supervisor informed me today that he was able to fully resolve this issue to your satisfaction. I was happy to hear this and hope that you will be able to update your review. Sincerely, Mary Lynn M. Customer Satisfaction Advocate

• Review fromSamip A

  Date: 05/18/2023

  I bought a house where Guardian was already installed. I called and started the service but without letting me know they locked me in the 36 months contract. I have so many windows sensor problem which I cant fix and they say if technician comes in my house they will charge $75 plus their labor charges separately which is going to be very expensive. Is there any way to cancel their service?? Is their any place i can make this complain? Please never ever use their service
  

  Guardian Protection

  Date: 05/19/2023

  Hi *****,I am sorry for the frustration. The call recording at the time of your system purchase indicates a clear understanding of the rate and term of the agreement. Your window sensor issue has been escalated to our Care team. Please expect a callback within 24 to 72 hours. I appreciate your patience.**************************** Satisfaction Advocate
  

  Guardian Protection

  Date: 05/22/2023

  Hi *****, I am following up. Our customer care supervisor informed me that she negotiated a credit for you with which you were satisfied and that our tech is scheduled to provide service to your home on May 25. Happy to hear that all is resolved. Have a great day, ***************************** Satisfaction Advocate
  

  Guardian Protection

  Date: 05/22/2023

  Hi *****, I am following up. Our customer care supervisor informed me that she negotiated a credit for you with which you were satisfied and that our tech is scheduled to provide service to your home on May 25. Happy to hear that all is resolved. Have a great day, ***************************** Satisfaction Advocate

• Review fromLee S

  Date: 05/13/2023

  I have been a long time Guardian Protection customer. I have the service at my home (replaced ADT) and had it at a beach house. I went to get it for my business. What a mess. The person we dealt with said we had no credit even though we have approved credit with all of our vendors (including other utility services). Each time they said they checked, the rep sent back the wrong company name and addresses. We resent the correct information they repeatedly sent back the wrong info and said we had no credit. I have a credit service for my businesses that tells me when our credit is checked or when there is an event impacting our credit score. Not once were we notified via the service that Guardian ran our credit.We were told by Guardian we would have "to pay the entire installation cost up front and the first year of monitoring." Unreal. Or I could add it to my personal account and credit. Not only am I going elsewhere for my business security but I am now considering changing my home security as well.
  

  Guardian Protection

  Date: 05/17/2023

  *********,I am sorry for the frustration. We have been honored to serve you as a satisfied residential customer of ********************** for a number of years and hoped to provide the same peace of mind to you in securing your business. Like all businesses, Guardian has established credit requirements that help to ensure our company remains financially sound and capable of providing quality security service to all of our customers. Consistent with this best practice, all credit reports pulled for prospective customers are documented. Guardian encourages you to reach out to Equifax if you believe your information may be incorrect. Based on the credit information reported to ** in this instance, Guardian made an effort to offer you a few options -- requesting a minimal deposit or a personal guaranty in order to provide your business with security; however, you chose to decline these options. Please feel free to reach out to our sales representative if you have any questions or if we can be of further assistance to you.Sincerely,********************Customer Satisfaction Advocate

• Review fromSally H

  Date: 04/19/2023

  I would never recommend Guardian. When the system was installed, the tech that installed it left with the system still broken, guardian never came back to fix their products. The product continued to not work, called multiple times and was told we had to pay more for them to come out and fix their own products. Camera barely works if it works at all, sensors go in and out, app barely works. When we called them, two separate times in the matter of hours on the same day, we were hung up on and no one at the company ever called back or reached out to see if the problem was resolved. When we called to cancel, the customer service rep tried to tell us we needed a new router, but we ran a test while on the phone and got more than amazing upload and download speeds. Again, I would never recommend this company I do not feel like they handle customer service, tech support or the safety of their clients well. Guardian please do not call me to try to fix this unless you want to reimburse the cancellation fee for your horrible job as a company.
  

  Guardian Protection

  Date: 04/21/2023

  Hi *****,I am sorry for your frustration. Customer satisfaction is important to us. I have reviewed your account and it appears that our representative was attempting to transfer you to a higher level of assistance and the transfer was not properly completed. The rep was unaware of such, and this is the reason you did not receive a callback. I sincerely apologize. I see that you spoke to us again on April 19 and we offered to send a technician to your home at no charge, however you declined our offer. You requested cancellation which we have since processed. We wish you the best. Sincerely,**************************** Satisfaction Advocate

• Review fromJeffrey A

  Date: 04/08/2023

  Waste of money they false advertised the functions and capabilities of there system. There system only works 70% of the time and to have them come out to troubleshoot is scam. They charge ridiculous service fees for a faulty system im already paying monthly for. I have had it for over 2 years and have never been satisfied with it.
  

  Guardian Protection

  Date: 04/28/2023

  Hi *******,I am sorry for the difficulty. I understand that our loyalty liaison spoke to you on April 12 and April ************************************** a good faith effort to resolve the issue, Guardian has offered to replace your existing doorbell at a greatly discounted price with no change to your contract term or monthly monitoring fee. This also includes professional, onsite installation by a Guardian technician. I understand that an addendum was sent to you to sign on April 19 and again on April 25 and that as of today, April 28, we are just waiting for you to return it so that a date for doorbell replacement can be scheduled. We look forward to hearing from you soon.Sincerely,**************************** Satisfaction Advocate

• Review fromSandra M

  Date: 03/21/2023

  ***** was excellent! Very knowledgeable and instructed us on how to use the security system on in-house screen and on phone. Answered all of our questions and was patient.
  

  Guardian Protection

  Date: 03/22/2023

  Hi ******,Welcome to the Guardian family. Happy to hear that our professional technician took the time to instruct you on the use of your system and patiently answered all of your questions. A professional installation takes the guesswork out of things so that you can enjoy your smart home security and all its conveniences right away. I will be sure and share your comments with our tech's supervisor. Thanks for choosing Guardian Protection, ******! **************************** Satisfaction Advocate

• Review fromJorge R

  Date: 03/14/2023

  On May 12 of 2020 a Guardian Protection representative scheduled a visit with a seller to come and provide a walkthrough of the services that Guardian Protection offers. On Jun 8th, 2020, the Guardian Protection seller sent me a text at 12:26PM advising he was coming to my house around 1:00 PM. When the Guardian Protection seller arrived, I welcomed him in. Then, he explained the services that are provided by Guardian Protection. During his explanation, the Guardian Protection seller advised I had two options if I wanted to sign up: 1. Sign a monthly contract where I needed to pay some of the sensors and required equipment out of pocket 2. Sign a 1 year contract where the sensors and equipment will be given to me if I stayed with the service for at least 1 year After the Guardian Protection seller provided the two options I decided to go with the second option. However, on Mar 14 2023 I reached out to Guardian Protection as I have lost my credit card, got a new credit card, went oversees, and needed to update the payment method in Guardian's system for which I needed assistance to do so. Since I have been traveling lately a lot, I contemplated the opportunity of canceling the subscription and was transferred to the ******************* During my conversation with the loyalty department, a Guardian Protection loyalty advisor informed me that my contract did not state a 1 year commitment, but rather a 5 year commitment. If I wanted to discontinue the service I needed to pay a fee of $750.Please be aware of their business practices,
  

  Guardian Protection

  Date: 03/15/2023

  Hi *****,Im sorry that you feel frustrated with this situation. We take your concerns seriously because customer satisfaction is very important to Guardian. Because Guardian makes a significant upfront investment when new electronic security hardware is installed and activated in your property, the costs of such hardware are recouped by the provider over the initial contract period. This is the reason an early termination fee may apply if you wish to cancel prior to the end of the initial contract period. The contract also serves to protect both the consumer and the provider, by defining services to be provided, rates, terms, and obligations of each party. I see that you spoke with our Care specialist on March 14 and that he offered to email you the contract that you signed but that you did not wish for it to be sent. If you would like the signed contract to be sent, please reach out to us at [email protected],**************************** Satisfaction Advocate

• Review fromBo L.

  Date: 03/14/2023

  The sale person intentionally left out the early termination fee of $750. I had to move out the property and the new location is beyond the service area of guardian. This fee is a rip-off as the guardian installation did not add much beyond what I had from ADT.
  

  Guardian Protection

  Date: 03/15/2023

  Hi **,Im sorry that you feel frustrated with this situation. We take your concerns seriously because customer satisfaction is very important to Guardian. Because Guardian makes a significant upfront investment when new electronic security hardware is installed and activated in your property, the costs of such hardware are recouped by the provider over the initial contract period. An example would be your home where we were able to utilize only two existing door contacts and two existing motion sensors but had to install a ****** control panel, six new door/window sensors, a new motion sensor, and a smart door lock. This significant upfront investment is the reason an early termination fee may apply if you wish to cancel prior to the end of the initial contract period. The contract also serves to protect both the consumer and the provider, by defining services to be provided, rates, terms, and obligations of each party. Sincerely, ***************************** Satisfaction Advocate

• Review fromJames S

  Date: 03/06/2023

  Finished with a New Home build in Charles Town WV, ******* *****. I will say if any customer`s are looking for in house Audio install please be advised the Installers (Audio) personal do not stay in compliance with training nor does Vintage Audio Employees know how to properly troubleshoot the equipment when faulting. My Subtotal for this equipment was 13,680.00 Dollars that has not allowed Audio through my television for 7 Months since the Install. I have had close to or past 10 Service Call`s even managers and Leads came onsite and basically used the remote and receiver & the television to troubleshoot. They never tried bypassing the components in between the television and receiver checking for faults. Hey vintage do not worry **** ***** cracked your problem less then a Hour compared to your incompetent staff.! By the way i go by ***** *****, Sure to be in your system based on all the trouble calls you have gotten.
  

  Guardian Protection

  Date: 03/24/2023

  We want to apologize for these challenges you faced while we were working to ensure your system meets expectations. The Vintage Security Service Department has been in contact with James. To our knowledge, after the **** ***** visited James' home and did not resolve the issues, one of our Lead Technicians visited the home. This Lead Technician very meticulously worked on the issues with the system and was able to resolve them. Another issue with the system arose, where the same Lead Technician visited the home again and was able to find and resolve the issue, which appeared to be caused by the **** ***** team. James' system is now working properly, and he has direct contact with the Lead Technician in the form of a cell phone number should any more trouble with his system occur.

• Review fromShantira P

  Date: 02/17/2023

  I had a fire in my kitchen in which the smoke detector and panel alarm went off but I never heard from guardian or the fire department. Lucky for me I had a fire extinguisher nearby. When I reached out to guardian about my safety concern with services I am paying for I was asked to test the alarm. The test alarm went through to them and they offered to send a technician out to see what the problem was but I would be charged $75. I expressed how I felt that I shouldnt be responsible for the technical issue in their end and I was told by ******* that its the price for the service. There were no concerns for me or my familys safety. I asked if someone could call me back in regards to this and I was told it didnt work like that and I would have to call them instead. If you are looking for a company that puts your safety first, please do not count on guardian protection. They call for payments but never a customer satisfaction call.
  

  Guardian Protection

  Date: 03/07/2023

  Hi ********,I am sorry for the difficulty. Your safety and satisfaction are important to us. I understand that our customer loyalty liaison spoke to you on March 1 and with your agreement, has scheduled a service call by our professional technician on March 18 to resolve the issue at no charge. I see that the our customer loyalty liaison has been staying in touch with you to ensure your satisfaction. Please don't hesitate to call us at 1-800-PROTECT ***************) should you have any questions.Sincerely,**************************** Satisfaction Advocate