Reviews

This profile includes reviews for Guardian Protection's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Guardian Protection has 13 locations, listed below.

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  Guardian Protection

  174 Thorn Hill Rd Warrendale, PA 15086-7528

  
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  Guardian Protection Services, Inc

  835 Sussex Blvd Broomall, PA 19008

  
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  Guardian Protection

  9852 Windisch Rd West Chester, OH 45069

  
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  Guardian Protection Services

  230 Great Circle Rd Suite 210 Nashville, TN 37228

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  Guardian Protection

  4710 Eisenhower Blvd STE F1 Tampa, FL 33634

Review Details

• Review fromStephen B

  Date: 07/04/2024

  It was an awesome gesture to have received dinner from guardians after they realized that our dinner got burned during cooking.
  

  Guardian Protection

  Date: 07/05/2024

  Hi *******,Happy to help out! We are all in when it comes to being a partner in peace of mind. We will continue to be there for you 24/7! Life is better when it's safe. ********************Customer Satisfaction Advocate

• Review fromCheryal A

  Date: 07/02/2024

  Our Tech ***** was EXCELLENT.The equipment Guardian "partners" with...Alarm.com is the absolute worst! Barely 2 years in use and camera stopped recording and MASTER PANEL completely died! Hopefully *****' repairs will keep us at Guardian...if not...... .
  

  Guardian Protection

  Date: 07/05/2024

  Hi *******,Thank you for taking the time to share your satisfaction regarding the services of our professional technician. I will be sure and share your comments with his supervisor. We appreciate receiving them. I am sorry you have had problems with your equipment. Customer satisfaction is important to us. I can see that our technical care specialists have been highly attentive in assisting you and can also see that we installed a new master panel for you on July 2. If you have any issues, please don't hesitate to contact us at 1-800-PROTECT ***************) or email ********************************** Sincerely,********************Customer Satisfaction Advocate

• Review fromRahn M

  Date: 06/25/2024

  After over 20 years having their service they keep sending me technicians that have no clue on what they're doing and then when they have to come back they want to charge me $75 every 15 minutes plus parts even though it is their fault that they have to be here don't buy from this company don't use this service
  

  Guardian Protection

  Date: 07/05/2024

  Hi ****,Thank you for being a long-time customer. We appreciate that you have found value in our products and services to the extent that you have chosen Guardian Protection for 24-hour security monitoring and peace of mind for more than 20 years. Our professional technicians undergo rigorous training and are expert in the troubleshooting, diagnosis, repair, and activation of our customers' smart home security systems. We are honored that they receive many compliments from our customers for their work. With regard to the cost for this service, on November 21, 2023, you signed a new agreement that included a $75 co-pay for in-home service. In your recent request for service, our care specialist quoted time and material rates in the event the technician found evidence the repair was necessitated by an issue that was not covered. Our technical care specialists will be happy to answer any additional questions you may have. Please feel free to contact us at 1-800-PROTECT ***************).Sincerely,********************Customer Satisfaction Advocate

• Review fromEdward M

  Date: 06/24/2024

  Absolutely terrible company. They will do whatever they can to lock in customers to multi-year contracts. At the end of my initial 5 year contract (you read that right, 5 years) I called to cancel. Of course all sales people are clearly told by management to never allow customers to cancel (it literally feels like a phone call from the movie Boiler Room). When they asked why I wanted to cancel I advised it was because I never used their services with the exception of remote garage door services (you can open/close your garage with your phone app- a lot of people use a similar service for Amazon package delivery these days). They asked if I would consider staying on for one more year at a discounted rate. Since I hadnt yet found a hardware/software product yet to replace that one feature I agreed. I got busy and life got in the way so I didnt address it again for about 2.5 years but just called to cancel and found out that whoever I had spoken last time had actually signed me up for a 3 year renewal instead of just 1 year. So hear I am again, stuck with their services for another 6 months. A service I dont want and dont use. Im going to just pay to break my contract bc they will never admit to misleading me and cancelling my credit card tied to auto-pay will only lead to them sending credit collections after me. Learn from my mistakes and NEVER EVER sign up for Guardian services. There are plenty of options out there with high recommendations- you wont find Guardian in that list anywhere.
  

  Guardian Protection

  Date: 06/25/2024

  Dear ***,I am sorry for your frustration. Recordings of calls and interactions regarding your system have been reviewed. These indicate not only that you agreed to a three-year agreement term, but that you were actively using the system well beyond one year. While you waited for two and a half years to address the issue, this does not negate the fact that you signed an agreement and enjoyed the benefits of Guardians service to you. After completing your initial agreement and remitting final payment in November 2021, on 12/9/21 you called to request re-activation of your Guardian service. Our representative provided pricing to you for our minimum-term three-year agreement. You declined and said that you were going to shop around.On 12/21/21, you called again to say that this time you would like to move forward with reactivating your Guardian service. You asked for an additional discount on your monitoring since you were going to be agreeing to a three-year contract. Our rep honored your request and sent you the agreement and a three-day notice of cancellation allowing the opportunity for you to change your mind within three business days of the date of signing the agreement, without penalty or obligation. Approximately two years later, on 3/8/23 and again on 3/16/23, you called with a question regarding a low battery in one of your system devices and also with a request to change some emergency contact information. This would seem to indicate knowledge on your part that you were still utilizing the system for protection and peace of mind. Throughout the term of your agreement Guardian has provided 24-hour a day monitoring of your system by the trained specialists at our UL-certified monitoring centers. All of your services were formalized through the above mentioned contract signed by you and Guardian. The contract serves to protect both you and Guardian by defining services to be provided, rates, terms and obligations. The contract also identifies all conditions such as an early termination fee that *** apply if you wish to cancel prior to the end of the initial contract period. Sincerely,********************Customer Satisfaction Advocate

• Review fromCalvin S

  Date: 06/21/2024

  Alarm system professionally installed promptly when promised. The tech really knew his business. Highly recommended.
  

  Guardian Protection

  Date: 06/25/2024

  Hi ******,Thank you for taking the time to let us know that our professional technician provided you with expert service. Unlike the do-it-yourself systems that are on the market today, our goal is to provide hands-on education to our customers so that they can get the most from their smart home security system and also trust in its reliability. Life is better when it's safe! I will be sure and share your comments with our technician's supervisor. They will be greatly appreciated. Sincerely,********************Customer Satisfaction Advocate

• Review fromStacey H

  Date: 06/20/2024

  Cost is too high and customer service is not good. I asked the first gentleman I. the loyalty department for a supervisor and he said he'd have one call me. I hung up.and called right back and spoke with another gentlemen In loyalty (****) and this man told me it would be about $900 to cancel and pay off the contract and the low battery could be fixed by me. He then told me he could tell me how to do it or someone could come out for $75 plus $30 foe every 15 minutes. I expressed my displeasure and let him.knkw in didn't want to or know how to change the battery. This man told me his nine year old good do it. RUDE! The did finally get **** the supervisor and he attempted to repair things. However, the damage was done. RUN! Gaurdian is not worth it.
  

  Guardian Protection

  Date: 06/28/2024

  Hi ******,Thank you for reaching out. I am sorry for your experience. Customer satisfaction is important to us and we are honored that you have been a Guardian customer since 2018 and in 2023 chose to extend your service by entering into a new agreement. This new agreement provided you with a $200 credit and a reduction in your monitoring rate. This agreement serves to protect both you and Guardian, by defining services to be provided, rates, terms and obligations. It also identifies all conditions such as an early termination fee that *** apply if you wish to cancel prior to the end of the initial contract period. We have reviewed the call and provided performance coaching to our customer service specialist regarding your phone interaction. Our specialist had good intentions when he mentioned that he had assisted by phone a ninety year old customer in changing the device battery on their own. He wanted to try and give an example of the ease of this task versus paying for a service tech to come out and do it. We are sorry that his example was not helpful and appreciate your understanding. Our goal is always to provide economic benefits to our customers as much as possible, as well as a satisfactory experience. I understand that our loyalty liaison attempted to follow up with you and left a voicemail on June 27 letting you know that we are not currently receiving low battery signals from your system and that these could be old messages that need to be cleared. She left instructions for you to enter your security code plus the Off button twice in a row to see if the low battery signals clear. She also left her callback number should you need additional assistance. Sincerely,********************Customer Satisfaction Advocate

• Review fromAnita K

  Date: 06/19/2024

  Excellent and courteous service from the technician. He took care of all concerns and got the system up and working in short order.
  

  Guardian Protection

  Date: 06/20/2024

  Hi *****,Very pleased to hear that you found our professional technician to be excellent in providing your recent installation. Our techs have a passion for what they do and so happy this was obvious in your service experience. Will be sure and pass along your comment to his supervisor. Much appreciated, Here's to enjoying peace of mind with your Guardian smart home security system! ********************Customer Satisfaction Advocate

• Review fromAndrew S

  Date: 06/16/2024

  I was switched from Vintage to Guardian because apparently they bought out the business. I was set up on autopay with Vintage, and I got several mailings that there was nothing I needed to do on my end. I now see that Guardian has not taken any payments from me, and they've charged me a late fee. They've also increased the payment I owe. I tried calling them today at 10:30 am. After pressing through about 10 buttons to try to speak with a live person, the automated phone system informs me I am calling outside of normal business hours and hangs up on me. I tried using their chatbot, but it does not recognize my number. This is the worst experience I've had with any service I've had, and the first time where the service was so terrible I ever wrote a review.
  

  Guardian Protection

  Date: 06/25/2024

  Dear ******,I understand that you have spoken to our loyalty liaison and that your issues have been resolved to you satisfaction. Thank you for being a customer of **********************. We look forward to continuing to serve you.********************Customer Satisfaction Advocate

• Review fromKathy J

  Date: 06/11/2024

  Excellent, professional installation process. Agent doing work deserves five star rating.
  

  Guardian Protection

  Date: 06/12/2024

  Hi *****,Thank you for taking the time to connect with us. I see that you have been a loyal Guardian customer since ************************************************************************** us -- we take your safety seriously. I think you are going to love the new conveniences and features of your newly upgraded Guardian smart home security system! So happy to hear that our professional technician has earned a five-star rating in your opinion. Our techs strive to provide an expert installation that doesn't end until the customer is provided with education and a full walk-through on how to get the most from the system. I'll be sure and share your comments with our tech's supervisor. They are greatly appreciated. Thanks again, *****, for choosing Guardian Protection. Life is better when it's safe!********************Customer Satisfaction Advocate

• Review fromSean L

  Date: 06/04/2024

  Been using Guardian for over 4 years. Never had any issues. Every time the alarm or fire alarm went off they checked in to make sure everything was ok. Great customer service. Would recommend.
  

  Guardian Protection

  Date: 06/05/2024

  Hi ****,Thank you for placing your trust in us -- we are honored to be your security provider! We will continue to work hard to provide you with outstanding protection and trust that Guardian's monitoring center never sleeps so that that you can have true peace of mind. I will be sure and pass along your comments to our supervisors. Our team will be appreciative reading them. Have a great day and thanks for choosing Guardian Protection. Life is better when it's safe.********************Customer Satisfaction Advocate