Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They auto renewed a purchase made a year ago. I was never notified it was going to auto renew, I was never given an option on any account page to stop it, there is no online notification that it will auto renew, there is no mention on the account in any place that it is auto renew. There is no option to cancel it before hand. THIS is not just me saying it. I called in after my bank was charged and I paid an overdraft fee on an empty account.
  
  I called and I asked. Did you send any notice? No. Did you have a spot on my account to notify me when I log in? NO, Are there any options online to cancel? No, Is there anything, anywhere that would have given a reasonable person any notice that this was going to happen? To his credit they said NO.
  
  This is a business that SELLS training in BUSINESS ETHICS FOR REAL ESTATE and they openly admit that they take money without approval and make no effort to inform you of what is about to happen. Is it legal? Maybe, but I am going to look. Is it ethical? NO. Is it poor business/ YES.
  I would like a formal letter from them to send to the bank that they did this, it was not me and I had no notification it was coming and second, I want them to refund the $35 I paid in overdraft fees because of their unprofessional behavior.
  
  They can do it, or I can go to the bank, the FTC, and more NOTE TO MCKISSICK. YOU MAY WANT TO READ THE PUBLICLY AVAILABLE INFORMATION ON THE FTC WEBSITE
  
  copied and pasted from
  https://consumer.ftc.gov/articles/getting-and-out-free-trials-auto-renewals-and-negative-option-subscriptions
  
  Here are three things to keep in mind about auto-renewals:
  
  1. Before a company can auto-renew your subscription, it has to send you a renewal notice. This isn’t a bill or an invoice, so it shouldn’t ask for your credit card information. A renewal notice is simply a reminder about when your subscription expires and that you’ll be automatically charged when it does.
  
  
  AS PER THE FTC YOU MUST SEND A RENEWAL NOTICE.

• Initial Complaint

  Date:03/20/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Mckissock.com provides real estate appraisal education classes. I purchased 8 classes in December of 2019 to qualify for a Michigan appraisal license. This month Mckissock.com canceled 2 of my classes and is forcing me to buy them again in order to complete my education. I would like to finish the classes I already paid for without having to buy them again.

  Business Response

  Date: 03/22/2023

  On 12/11/2019, *********** purchased our Certified General Appraiser course package which included eight courses. Of the eight courses, six were completed while two courses expired due to not being complete within 6-months of opening the course(s). Course 1 expired 6/11/2020 while Course 2 expired 5/5/2022. On March 7th, 2023, the prior version of our courses (the version *********** had enrolled in) was removed from our system for all students. This was part of our approval process for our updated courses.  
  
  Our course expiration policy from our website is listed below:  
  Your courses will each expire six (6) months from the date it is first opened.  If you purchased your courses in a package, then each course will expire (6) months from the date the course was opened. 
  If you are unable to complete a course within the six-month timeframe, you may purchase a courses extension in order to complete that course and not lose your progress or have to start over.  You will have 30 days to purchase an extension from the date your course expires: 

  Course extension options are as follows: 
  30 days for $50 
  
  Courses must be completed within 2 years from the date of enrollment.  You may purchase as many 30 days extensions as you need to complete your courses through the 2-year mark. 
  
  **If a course approval is expiring with the state before that six months is up, all students enrolled in that course will be notified via email of the date by which the course must be completed in order to receive credit. 
  
  
  Resolution Taken 
  On March 20th, 2023, *********** contacted our Customer Service line and was offered a discounted re-enrollment for the two remaining courses that had expired prior to the March 7th date. However, this offer was refused. We have since again reached out via email with this offer for the two expired courses.

• Initial Complaint

  Date:12/07/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a continuing education package, which included a state required USPAP course. Probably waited too long for the enlistment for the year, however money concerns were in my way. Completed and passed all three courses. Received a certificate for two of the three promptly as I have in the many years passed with McKissock. At the completion of mastering the demanded courses and "mastering" the USPAP courses and tests I received an unfamiliar not at the end stating I needed to complete 2 additional requirements that could not be found anywhere. "Course Summary
  This concludes the course materials. You will still need to complete the post-course assessment as well as the course evaluation form in order to receive credit for the course.
  
  Additionally, there may be other state-specific requirements you may need to complete. You will be directed to complete any and all such items by the course learning management system.
  
  We hope you came away from this course with knowledge of the changes that were made to the USPAP publication for 2020-21, as well as a deeper understanding of the application of USPAP to real-life appraisal situations.
  
  Thank you for attending!
  
  End of Page"
  Contacted a McKissock representative and a week later I still don't have my certificate and there reply is it is an IT error. I have requested to speak to a supervising administrator and have been refused. Extremely frustrated and loosing work and money waiting on resolving the issue. Very poorly handled and the arrogance of the representatives is very disenchanting.

  Business Response

  Date: 12/13/2022

  On November 30, 2022, ******* called to report an issue with the USPAP course. A ticket was submitted to our IT Team to investigate the issue and resolve it as quickly as possible. Throughout the following week, ******* reached out multiple times via phone and each agent advised him that IT was working on a resolution. 
  
  We reached out to ******* and had a conversation on December 09, 2022. The manager explained the technical issue preventing progress toward receiving his certificate of completion. Due to the situation preventing progress with the USPAP course, we re-added the course to allow ******* to complete and receive his last certificate. We also provided the student with 50 hours of coursework to upgrade his state license. 

• Initial Complaint

  Date:10/18/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is accurate and satisfactory to me. 

  I would only add that the business needs to resolve this computer glitch so that it does not affect future customers. 
  
  
  
  Regards,
  
  
  
  ***** *****

   

   

  I spent 20 minutes going through the process on customer service to get my money back but this is 20 minutes wasted. This type of mechanism should not exist. Don't auto-enroll people and auto-bill them. Let them decide if THEY want to be enrolled in an auto-billing membership. Then send out at least 3 warning emails 1 month, 1 week, and 1 day prior that they are going to be billed. Be scrupulous.

  Business Response

  Date: 10/20/2022

  As stated by *** ****** a membership product was purchased initially on 10/20/2017 for
  $119.00. This product is set to auto-renew on a yearly basis unless canceled by the student.
  Due to what looks like a system error, there was never a payment processed from 2018-Oct
  2022. On 10/16/2022, *** ***** made a purchase on our website which then incorrectly
  charged him for the auto-renewals from previous years that were not ever charged.

  
  *** ***** chatted with customer service for McKissock on 10/18/2022 to advise of the multiple
  charge error. He was refunded $490.00 for the erroneous charges immediately upon calling in
  with his card information.