Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/26/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because: You were paid for a service you did not complete. I reached out to you many times to finish the job you were paid for. I also reached out to you to complete work, and fix things that you did not do right or just nothing at all like leaving screws loose on the roof or not even in the hole at all. This has been eating at me since you put the roof on wondering wheres the next leak or the next problem. You could have been true to your word and just fixed the issues but the more i looked the more i found. Instead you said im just not dealing with this. How can you run a business and not try to take every corrective measure to insure your customer is taken care of. Its a roof, not a deck, not sheet rock, its something you literally should not mess up doing and you did. Its a one of the most important parts of a house. You chose not to fix it or do it right. Please do everyone a favor and do not get onto another roof. **** to replace all the screws, 600 to get the ridge vent cut and install breathable closures, 300 for the trim and my time to finish. Send me a check for ********. The extra thousand is my time, stress, expenses. 
  
  
  Regards,
  
  ***********************
  
  
  
  
  
  
  
  
  ld all be removed by ANOTHER CONTRACTOR, inspected, any underlay issues resolved and then reinstalled with new over sized screws. ******** that was suppose to be laid between joints was also not installed. This metal install was totally incorrect. Not to mention all the nails in my yard, and black tar marks on my siding ive had to correct from him removing the shingles on my roof prior. In which he stated had to be done which it does not. He should in fact never touch another roof! EVER!

  Business Response

  Date: 01/07/2023

  Thats it this forth time now you can figure it out Im not doing this again how can I give my version when it comes back to big of a file

  Business Response

  Date: 01/27/2023

  First of all I did go back and address the water leak which he neglected to say, I fixed what screws that were in at an angle you cant pull them out and start with a new hole then you will have a leak I put the roof down according to manufacturer specifications. The only I didnt do there was install two pieces of roof trim because what I had ordered was the wrong size so I had to reorder the trim which ***** did not want to hear. ***** had gotten to a point which he started being extremely rude do I blocked him on my phone if he knew so much about metal roofing why didnt he do it himself? The roof still goes under the manufactures specs so its still under warranty 

  Customer Answer

  Date: 02/13/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because: The screws still leak here and there, I have to pay to have them all gone through by another contractor. It was a rushed botched roof job. Yes I did contact you about the leaks you don't care. The metal trim was never on order as I called Erie material in ********** after days of trying to track down where you ordered the metal so I could order and install the trim.I had them look under your account and the last pieces of trim were never actually ordered thus you had no intention of completing the job. I wouldn't be rude if you took a little pride in your work and came back and did it right but you were in a hurry to scam me get your money and move on like I wouldn't check your work. Take your bad review and be thankful we don't go to court. This whole thing has been stressful enough. ****** learned never pay before its finished and inspected. 
  
  Regards,
  
  ***********************