We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Wheels

Insane Audio

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wheels.

Reviews

Customer Review Ratings

1

Average of 2 Customer Reviews

Want to share your experience?

Leave a Review

Review Details

  • James S

    Date: 03/03/2024

    I ordered a head unit from these jokers and I had never ending issues out of my $1,300 stereo unit. I sent numerous emails and was promised phone calls back but never received any. They kept making excuses regarding my call back. Never have heard from them. Looks like they may have even went out of business without any warnings. I'd give 0 stars if possible

  • Andy H

    Date: 12/02/2022

    BEWARE - Poor product and worse customer service I purchased the original JK2001 and had connectivity issues from day 1. Insane Audio's customer service department's resolution was to send new antennas for the Bluetooth. Unsurprisingly, this did not fix my issue and after many emails and an inordinate amount of time, they finally sent me a second unit. This unit did work for several months, but ultimately started having other issues such as not playing anything through the speakers. Again, after many emails and extended amount of time, they reluctantly sent me a third unit. Again, the replacement unit has connectivity issues and does not work as it should. Upon even more emails and even more wasted time, the resolution to my requesting a refund was to tell me an update will be available soon which should correct my issue. $1300 is a lot of money to pay for a head unit that does not work, not to mention the excessive amount of time wasted changing out head units, waiting a week or more for a reply, and attempting generic ideas such as "reboot the unit", "tighten the antenna", etc. To say that I am disappointed with not only the product but also the customer service would be an understatement.

Insane Audio is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.