Reviews

Review Details

• Review fromPhillip T

  Date: 08/14/2023

  Worst carpet experience ever.
  I will never again use, or recommend, Carpet Fair because the owner is unprofessional, changes his word, and is one of the worst examples of customer service I have experienced.
  We first went to Carpet Fair even though they were not the cheapest, but because I have always been committed to supporting local stores.
  Yes, they did install the carpets, but after they left, we found deep scratches on our walls but this is not the worst part.
  When Sam S******, the owner, came to measure for carpets He had measured the door and gap between them twice. I was clear that I did not want to pay for cutting closet doors, but his response was, “I think you should be fine”.
  As soon as his guys came, they took off the closet doors and started ripping off the carpet. They said that there was no way that the closet doors could be put back on without us incurring a heavy charge to the closet doors. I immediately called Sam S******, he came over, talked to his guys, and his words (when he left) were, “Don’t worry. We can take care of it”.
  He didn’t. We were told that it would cost us almost $500 which we didn’t budget for, and so I called him.
  1. When I called him, he said he hung up. I did not scream at him or raise my voice, but he still hung up. That is terrible customer service.
  2. He explained that when he said, “It may be close”, he meant that it was a 50-50 chance. I explained that close was being at the 5-yard line and not the 50-yard line.
  3. He made a comment that even if he did it for half the price (something he had never offered) – that I wouldn’t come back to him. He was not interested in making things right for a customer but only cared about future sales.
  4. He finally offered to do it for $350 but by then I was done with this man
  Beware of using Carpet Fair until you have everything this guy says in writing, and you have had a lawyer go through it.