Reviews
This profile includes reviews for Affordable Fixes, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
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Review fromDave A
Date: 07/11/2023
They sent a technician who did not know that the unit was on the roof and he did not have a ladder that was big enough or so after wasting an hour, he informed me that they will be sending out a different guy with a ladder. But he made sure to tell me about this membership program that they had that was affordable at $25 a month. That should save me a ton of money. I looked at the bill which came to $587 BEFORE ANYONE did anything and said “I can’t do anything until you pay for this upfront”. Now I’m thinking that it’s going to be a monthly bill like a home warranty is. It WASN’T. He goes to the truck and comes back with these “recommendations” that are between $3600 and $14K+ and that’s ON TOP of the $587 I just paid. And I’m telling the guy that I can’t afford that right now and I feel like I would have been better off without the membership and just paying the $85 service fee. He said “yeah, call the office, they should be able to do something”. So I called the office and spoke to Amber/Ember and explained. She informed me that it is above her pay grade but I could talk to “VAL”, who was her supervisor. When I spoke to VAL, about it and how I’d been a customer for a long time, she started yelling at me and saying I called her a SCAMMER, which I didn’t. I said that I would rather not have paid almost $600 bucks after waiting for the right guy with the ladder and etc. she said “well I can refund the difference but COVID and the Ozone layer and blah blah blah. But I won’t do business with you again”. I was thrown off. “Why are you yelling at me? I’m a customer who’s been a loyal customer for years and your response to my situation is yelling and cutting me off?!?! I’m a business owner so I get how the pandemic affected us all but the yelling and then saying you won’t work with me again? Really?” She doubled down and was completely mean and nasty and condescending. She whipped up some numbers and allegedly I’ll get back $104!
Affordable Fixes, LLC
Date: 08/09/2024
Hi *******************,Thank you for taking the time to share your detailed feedback. Im genuinely sorry to hear about the frustrating experience youve had. This is certainly not the level of service we aim to provide.Its concerning to hear about the confusion with the technicians equipment and the billing process. We strive to ensure our team is well-prepared and our communication is clear, and it sounds like we fell short in both respects.I understand your frustration with the membership offer and the subsequent cost of the recommendations. Its clear that the process wasnt handled as transparently as it should have been. We aim to provide clear and upfront information so that our customers can make informed decisions.Regarding your interaction with ***, Im deeply sorry that you felt disrespected and that your concerns were not handled professionally. This is not reflective of our values or standards. I will personally address this issue with our team to ensure it is corrected.
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