Reviews

This profile includes reviews for Vitauthority's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Vitauthority

  500 Commerce Dr Quakertown, PA 18951-3730

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  Vitauthority

  500 Commerce Dr Quakertown, PA 18951-3730

Review Details

• Review fromStacy G

  Date: 10/05/2024

  I ordered collagen burn on Tuesday Oct 1st, paid over $9.00 extra for 2 day Fed Ex shipping. It is now Saturday Oct 5th and still no product or even a tracking number. I reached out to the company in 2 separate emails. Even sent a message on a supposed FB page with no response. I have called multiple times during their listed business hours and a generic voice message says that theyre closed. I feel like I was completely scammed.

• Review fromK G.

  Date: 09/23/2024

  Absolutely horrible customer service. Unfriendly, unhelpful and full of excuses with no resolution or attempt to make up for the problems such as free expedited shipping or a discount.1. My autoship order was paid on 9/9/24 but was "unfulfilled" as of 9/19. I was quite rudely & nastily told by the *** that they had computer system problems at that time & orders were missed. But apparently, they didn't do any kind of audit of unshipped orders. She resubmitted my order but at the bottom of the day's que. I said that I understand tech issues occur, but could I please be bumped to the top of the list with expedited shipping. She just kept ***eating herself like a broken record. I had to insist she expedite it to the top of the day's que as it was already 10 days late. She said she did & also refused to give me expedited shipping.2. As of 9/23/24 my order was STILL showing "unfulfilled". After three phone calls and 15 minutes on hold, I finally got an answer, and it was the same ***. A bit friendlier, but still full of excuses & no extra help. I explained the *************** indicated the order was "processed" & I'd receive it in 3-5 days (same thing she said last phone call). She said the warehouse was working on completing "all the back orders". Would not offer expedited shipping or a discount.3. I inquired as to why the price was different (*****) on my July subscription order but was (******) for my September order. She explained the first subscription order offers a 20% discount, but the following orders only get 15%. And I explained that in both cases my order shows the words "20% discount". She said that's a text error that was supposed to be corrected and, no, it's 15% after the first order per the website. I said I don't care what the website states, my order shows it's supposed to be 20%. Once again, she ***eats herself and the excuses like a broken record.4. On 9/9 I first tried to chat and after 24 hours no one responded. On 9/23 the chat option was gone

• Review fromJenn M

  Date: 07/09/2024

  I did not receive the product and they refused to send out a new one or help. **************** was no help.

• Review fromRodney F

  Date: 09/28/2023

  I've been using their products for a while. They have a great customer service team, and my products always arrive so quickly.

• Review fromJames B.

  Date: 08/26/2023

  Purchased 3 containers of the multi collagen burn tropical punch and didn't like the taste. Their customer service did an even exchange on my order for the strawberry lemonade flavor (much better) even though one of the bottles was opened and they gave me a prepaid return label. I got my exchange 3 days after - super fast. Very friendly and responsive support.

• Review fromErica B

  Date: 04/03/2023

  "Satisfaction guaranteed" is NOT true. Sure, they'll accept returns if you aren't satisfied but they charge you for the return! That isn't a satisfied guarantee! If your product doesn't work as advertised, which it doesn't, you need to stand by your product and offer a FREE return! Will never buy from this company again. NOT consumer friendly!

  Vitauthority

  Date: 04/17/2023

  Hey Erica, I'm sorry that you weren't satisfied with the product - we checked on this and it looked like you used the MCP Burn for less than a month. Our clinical studies on SOD B DIMPLESS do state that it takes about 50-56 days to see a visible reduction on cellulite. Our terms and conditions are very clearly displayed for returns and the money back guarantee. We offer free shipping on ALL orders unlike most other supplement companies, that is why there is a small restocking fee on returns.

• Review fromSonia P.

  Date: 02/22/2023

  I have had nothing but trouble from the Business and from Customer Service representatives, except for one nice female representative who cared to listen and provided proof with a photo that the Returns Department lied and claimed I was lying to prevent a return or exchange. And now on their advertising they have a Big 60 day money back guarantee graphic on their site, yet that is ONLY A ONE TIME REFUND, no matter what all else you have ordered! They told me over the phone it's in fine print in Terms and Conditions way down below their site and under Refunds. No one never had mentioned that to me at all last year having issues and now they hang up on you too! My container started getting lower and lower of product, not even a 30 day supply. I was on a subscription and I had to purchase another container of Multi Collagen + Protein to carry out the month. And still pay the same price as the fuller container' s used to be. No more refunds or exchanges from them anymore. WORST COMPANY I have ever dealt with and they are VERY deceptive also, and their attitude was like that over the phone! I canceled my subscription and never dealing with them again! Ridiculous!

• Review fromCarol S

  Date: 07/19/2022

  I never received my order and even though the post office confirmed that my order was lost, this company refused to replace my order.