Reviews

This profile includes reviews for AAA East Central's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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AAA East Central has 35 locations, listed below.

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  AAA East Central

  5900 Baum Blvd Pittsburgh, PA 15206-3803

  
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  AAA East Central

  4790 Mcknight Rd Pittsburgh, PA 15237-3426

  
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  AAA East Central

  1634 Valley View Blvd Altoona, PA 16602-6041

  
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  AAA East Central

  138 Clearview Cir Butler, PA 16001-1565

  
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  AAA East Central

  2725 Mosside Blvd Monroeville, PA 15146-2741

  

Review Details

• Review fromSamuel W

  Date: 06/24/2022

  I recently had my fist ever auto accident and I've been driving over 40 years. Thankfully nobody was hurt. AAA my insurance provider has made this whole mess a living nightmare. 1st They never came out to asses the damage to my 2014 Dodge Charger. They based their decision on the pictures I sent, at first it was a total loss then changed to repair the thing. 2nd They steered me to one of there repair shops (This guy is another issue) it's been almost 2 months and my car looks worse then it did the night of the accident. They refuse to go to the shop to see the status of my car so here we are again doing there job. I forgot to mention when determining the at fault party my adjuster would not go recover the video from either the train tracks or the corner store who has a camera pointing right at the intersection. so I had to try. now since I canceled my policy which was coming up in 2 weeks they don't return my calls email or anything. I have written 3 complaint letters and still no response.
  
  
  

  AAA East Central

  Date: 07/12/2022

  Thank you for your review. While we never like to hear our insureds have had a bad experience, it provides us an opportunity to improve and to make it right. Our claims management team is currently investigating what went wrong and will keep you informed when the investigation is completed. Thank you for your patience.

• Review fromElena B

  Date: 06/21/2022

  The car would not start (June 18, 2022, Pittsburgh PA) - AAA sent a mechanic to test the battery, starter and alternator. The mechanic said the battery was good and the alternator had to be replaced. The local auto repair shop said it was neither battery nor an alternator and sent me to the Nissan service centre. I paid $157 in total for towing to the Nissan service shop, where they told me it was the faulty battery after all. I paid almost $400 for diagnostics and the battery replacement at Nissan, thanks to the incompetent AAA staff. It was a simple issue, that a AAA mechanic should have been able to identify. On top of the unnecessary expenses, I had to spend 4 extra days in Pittsburgh instead of doing home, as scheduled. I'd like to get the reimbursement at least for the tow service, as it all started with the inability of an AAA staff to test a battery properly.
  
  
  

  AAA East Central

  Date: 07/06/2022

  A representative from AAA East Central's Member ******************** has been corresponding via phone and email with the member regarding her battery service complaint. Along with our sincere apology for the service she received, the member will receive the reimbursement she requested for the expense incurred in having the vehicle towed to the service center.