Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/01/2022

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered furniture on May 14, a couch, chair and ottoman. Paid 3662 in full and still have no furniture nor can I get a resolution. My wife and I have both called the owner. I myself stopped in and left a message to be called back and have gotten no reply.

• Initial Complaint

  Date:10/13/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a mattress off of a so-called friend who owned this business. He asked for cash with no receipt and had the mattress re-wrapped with plastic and taped and waiting at the curb when I showed up. He sold me a used mattress. It was basically a bed in a box with memory foam that cost me over $1000. I texted him and said this isn’t the mattress that I wanted. he said isn’t it great enjoy your new mattress and through a text. He said he’s been sleeping on it for seven years I have it all in a text saved. And then he said no refunds basically now blocked me and my boyfriend went to resolve it and he threw him out of the store. I’ve seen several complaints on Facebook about him selling broken furniture to people and missing parts and screwing over everyone that’s come in contact with him. I have others screenshot it about his crookedness. He lived in another state and sold furniture and did the same thing to other consumers. I don’t know how this man is staying in business or how he hasn’t been beat up from people he is a crook and a fraud

  Business Response

  Date: 10/13/2022

  ****** came into the store with her daughter looking for a king mattress because she wanted to send the one back that she had just bought on line. ****** looked at several different models hybrid, reversible and gel foam, she then decided on one of the memory foam floor models I had in king size that was discontinued (new fabric ticking on mattress, they change every six months.) The mattress was valued at $2500 retail, but because ****** was my friend, I decided to sell it two her for $1000 and asked for cash because she is notorious for sending products back and has looked at MANY mattress retailers before she came to my store. ****** was told there are no returns or refunds on mattresses because they can't be resold.
  

  When she called to pick it up I asked her if she wanted to try it again on the floor or wrap it up and have it ready. ****** then responded wrap it up because we are in a hurry. ****** and her boyfriend came to pickup the mattress paided me $1000 and took the mattress home. No one ever slept on the mattress, I simply told her it was a great mattress because I had one in queen size I had been sleeping on for years. If ****** and her boyfriend look at the white tag at the head of the bed she will see the manufactured date. I would never sell anyone a used mattress.