Reviews

This profile includes reviews for IONOS, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  IONOS, Inc.

  100 N 18th St Ste 400 Philadelphia, PA 19103-2704

  
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  IONOS, Inc.

  100 N 18th St Philadelphia, PA 19103-2707

  

Review Details

• Review fromAdriana M

  Date: 01/11/2025

  STAY AWAY FROM IONOS!!!Customer service is horrible; you schedule calls with the assigned "personal consultant" but never receive any. They flood your inbox and dashboard with a million things and "offers" for products you don't actually need. If, for any reason, even if the assigned personal consultant or customer service representative never gave you a callback to cancel, you can cancel the contract. However, you still get charged for something you never meant to add since the beginning. On top, let's say you acknowledge you didn't cancel on time, but it's a product/service that doesn't make sense AT ALL, well, sorry you still will pay and cannot switch to another service that may help you.If it weren'tt for the fact that I could not transfer the domain I purchased with them (oh! That's another one, by the way), I'd run as far as I could from Ionos. It's been the most horrible experience I have ever had: hidden fees, misleading advertisements, confusing offers, etc.
  

  IONOS, Inc.

  Date: 01/14/2025

  Hello *******, 

  Customer satisfaction is our top priority, and on behalf of IONOS, Im sorry to hear about your experience and sincerely apologize for any frustration caused. We understand how important it is to feel supported, and its disappointing to hear weve fallen short of your expectations.
  Our team has attempted to reach you and has followed up via email regarding your concerns prior to receiving this review. We kindly ask that you review the email and respond directly so we can assist you further and work toward resolving the issues youve encountered.
  Alternatively, please dont hesitate to contact us directly, here within the Executive Solutions Team via email to: ******************************* We value your feedback and are committed to improving.

  
  Thanks, 

  Michelle 

  IONOS US

• Review fromBrian F

  Date: 12/28/2024

  First review. I spoke with an IONOS specialist, ****** on 12/28/24 in regards to a transfer of my venture portfolio of approximately 900 domain, 400 of which we plan to transition from Godaddy. After reviewing a substantial portion of IONOS' customer reviews, my only comment is that they are waaaaaaaaaay underestimated and are by far the best partner in a generally opaque industry. ***** was immediately attentive and most importantly objectively fair in assessing my options to move away from *******. This is important because it shows that she and the IONOS platform appreciate the value of consultation - not just sales like their larger competitor, *******. I hope this review starts a trend that improves IONOS' rating to a level commensurate to their relative competance. I am going to entrust the IONOS team with the bulk of my venture's digital assets going forward and I am confident that the relationship will continue to lead to mutually beneficial outcomes. IONOS, in our subject opinion, is one of the belllweather firms in a domain registrar oligopoly which has let us down - principally Godaddy. Godspeed to IONOS and thank you to one of my new best friends in the industry, *****.- URL Ventures
  

  IONOS, Inc.

  Date: 12/31/2024

  Hello *****! 

  Thank you for your kind words and choosing IONOS! We will be sure to pass them along to our teammate Angel. 

  If you ever need additional assistance our support team is available 24/7 at ************************************************************. 

  Thank you again!

  ********, 

  IONOS 

• Review fromMike B

  Date: 12/12/2024

  If you choose to not renew they send you to collections if you don't cancel in the exact 30 day window. This is a scam because all companies give a ***** period and suspend services and its your option to renew. They are acting like I bought a car from them. I don't have services with them and I have to pay collections for a year renewal that I'm not using.
  

  IONOS, Inc.

  Date: 12/16/2024

  Dear ****, 

  Customer satisfaction is our top priority, and on behalf of IONOS, I am sorry to hear that your experience with our company has not met your expectations. I appreciate the time spent to provide your feedback.  Direct feedback from the customer is an important resource as it helps us focus on the aspects of our products and services that need the most attention. 
  
  Our services are set to automatically renew unless canceled prior to the renewal date to prevent interruptions. Auto-renewal can be turned off anytime before the renewal date. Nonpayment does not cancel a service, as explicit permission is needed due to permanent data loss upon cancellation.
  
  When canceled, all associated datadomains, emails, web files, ****** permanently deleted. Notifications about account status are sent to the email on file and the Control Panel's notification center. We have reached out to the email address on file for the account we located based on the information in your review.

  At your earliest convenience, please review and reply directly to our message so we can assist further. We appreciate your understanding and the opportunity to resolve this for you.

  Thank you! 
  Michelle 
  IONOS US

• Review fromShane A

  Date: 11/22/2024

  This company is insane! Signed up for a month to try it out, a few days in I learned it's not the one for me so I canceled, was told I was "still in a trial". After canceling the next two months I get billed but not for just 1 thing, I magically ended up with multiple contracts, and low and behold 12 month contracts. I put up a fight, after being told to email a letter to request the cancelation in writing, I watched 4 more months of payments leave my account. I've fought and fought. 3 days ago I talked to them again and got nowhere so I closed my debit card. 2 days later I'm getting a call from a collection agency saying that Ionos claims I haven't paid them in 3 months and I owe a gob of money. Absolutely ridiculous and I will be pursuing legal action against them. I'm an extremely wealthy man and I aim to budget $150k just to make sure they're shut down.
  

  IONOS, Inc.

  Date: 12/31/2024

  Hello *****,
  We apologize for the frustration and inconvenience youve experienced. Please note that services remain active unless a cancellation request is received and confirmed. Confirmation emails are sent to the email address on file for the account once the cancellation is requested.
  Weve sent an email to the address on file for your account with further details. Kindly review and respond directly so we can assist you further and address your concerns.
  Thank you for bringing this to our attention.

  ********, 

  IONOS US

• Review fromGerald D

  Date: 11/11/2024

  Ionos seems to excel in bad-faith practices. They make the cancellation of a contract all but impossible. Cancellation procedures and links are cryptic or very well-hidden and complex. Reaching customer service live was impossible for me until they gave me an ultimatum to pay for a service I had cancelled on the same day as the subscription. They did not uphold their guarantee/promise for a full refund if not satisfied. They continue to hold my domaine name, which I worked very hard to come up with, hostage, leaving me with no option to go to another provider. I have no doubt that they will refute my claim as they have been doing so all along. What I am claiming is absolutely true and I have dated emails to back me up. I do not recommend this provider at all. You will notice that all reviews claim similar contract disputes and non-compliance from the seller. The words “impossible to cancel contract” or “tremendously difficult to cancel a contract” come up again and again and they simply deduct fees from your account, notwithstanding a cancellation. I have finally been able to contact the Solutions Manager with a detailed account of my misfortune and they simply repeated their threatening ultimatums. Feels a lot like a scam. You need only to look at their BBB rating to be forewarned. DO NOT risk your domaine name with them as they tend to keep them to try to extort fees from you. There are other web hosting providers out there.
  

  IONOS, Inc.

  Date: 11/18/2024

  Dear ******, 

  Thank you for sharing your concerns. We deeply regret the frustration and disappointment youve experienced. Customer satisfaction is very important to us, and we are sorry to hear that your experience did not meet expectations.
  Your concerns have been addressed previously, but we would like to reiterate that our cancellation process is designed to provide both security and clarity. Cancellations can be initiated through the Control Panel or by contacting our dedicated Cancellations Team directly. We apologize if these steps felt unclear or difficult to navigate.
  We understand how important your domain name is to you. Domains remain active for the duration of their registration period unless canceled separately, which is outlined in our terms. We apologize if this was not made clear during your initial interactions.
  To assist further, we have sent an email to the address on file with additional feedback and next steps. Please rest assured that our team is available to address any remaining questions or provide further support.
  We take all feedback seriously and continually strive to improve our processes to ensure a smoother experience for our customers. Once again, we are truly sorry for any inconvenience caused and appreciate you taking the time to share your feedback.

  Sincerely, 

  ********,

  IONOS US

• Review fromKen D

  Date: 10/25/2024

  Canceling a contract is one thing, having them com3 back and tell me that there are 3 contracts..they said sorry the confusion and cancelled all contracts and still have me in collections for an account I don't use.. you should be ashamed of yourselves. You can ****** see thst there is no activ9ty on the domain and whwn your number comes up spam...who answeres those. And never received an email about being sent to collections.. I am not paying for this..
  

  IONOS, Inc.

  Date: 11/18/2024

  Hello ***, 

  Thank you for taking the time to share your feedback. According to our records, your concerns have already been addressed, but we would like to provide further clarification.
  All notifications regarding our services, including renewal reminders and billing updates, are sent well in advance to the email address associated with your account, as well as to your notification center. If a cancellation is not processed prior to the renewal date, the service will automatically renew, generating a new invoice in accordance with our terms and conditions.
  We apologize if these notifications did not reach your inbox. To assist you further, we have sent a follow-up email to the address on file with more details and next steps. Please do not hesitate to reach out if you have additional questions or need further support.
  We appreciate your understanding and the opportunity to assist you.

  Thank you, 

  ********, 
  IONOS US 

• Review fromEric S

  Date: 10/18/2024

  Absolutely disgraceful! After being a customer for 15 years, I had $100 fraudulently debited from my account. When I caught it and reported the issue within 30 days, I was passed from one useless representative to anothersix in totaleach giving me the same runaround about needing approval from the security team for a refund.Five days later, no refund. So I called again, only to be told the refund was approved but not processed because the security team hadnt unblocked my account. Are you kidding me? I wasted more time speaking to yet another clueless **** who had no solution other than pushing the issue back to the same incompetent security team.This company is an absolute joke. The CEO and *** should be ashamed. The leadership here either has no clue what theyre doing or theyre actively playing games with customers money. How does a ********************** let its internal processes get this messed up? It feels like a scam when I have to spend four hours just to get back $100 that was stolen from me.Whoever is in charge needs to get fired, starting at the top. If you value your time, money, or sanityRUN the opposite direction.
  

  IONOS, Inc.

  Date: 10/23/2024

  Dear ****,

  
  Thank you for the feedback and we sincerely apologize for your experience to this point regarding a refund for an order which you did not place.  Our Executive Solutions Team will be sending a follow-up email to the contact email on file with account specific information and detailed actions to take toward resolving your issue.  Additionally requiring multiple calls for a single matter is not the standard we strive for with customer support.  ********************* Team will properly address the agents handling this case and advise management for areas of improvement including but not limited to additional training and review of the proper escalation path.

  We do take matters of account security very seriously as we are entrusted with very important financial information for millions of domain owners.  We again regret your experience to this point however we are thankful for the honest feedback, and the opportunity to make things right.

• Review fromAustin P

  Date: 10/01/2024

  Much like everyone else, I am here to complain about the bait-and-switch that IONOS is pulling with their contracts. I was sent to collections for a bill that was overdue by several months because I had no idea my payments didn't go through; so IONOS decided to close my account, notify me by email only, and send me to collections. I went in today to check my account, only to find out I'v ebeen sent to collections and owe $206. You have to manually opt out of everything. And if you don't, and your payment doesn't go through, which would typically mean a cancellation only for most companies, IONOS will send you to collections. I have cancelled all my contracts with IONOS. I WAS planning to move all my clients over to IONOS this next month as I enjoyed their ease of use, but this interaction was so shady and scummy that I can never in good confidence recommend them again. I would have happily renewed my contract had I known my payments failed. BUT IONOS sending me to collections over this in such a short period of time, I will never deal IONOS again. And I will happily never suggest IONOS to my clients again! STOP MAKING YOUR CUSTOMERS MANUALLY OPT OUT OF RENEWALS. AND STOP SENDING YOUR CUSTOMERS TO COLLECTIONS ON A CONTRACT THEY'VE NOW CANCELLED. IF YOU HAVE TO FORCE A CUSTOMER INTO A CONTRACT RENEWAL WITH YOU, YOU OBVIOUSLY HAVE ZERO CONFIDENCE IN YOUR PRODUCT! Making the opt out process so complicated is why you have a less than 1.2 star rating on here, and well over 13 pages of complaints. The fact that you haven't updated this policy or way of doing business says a lot about your intentions and lack of dedication to customer satisfaction.
  

  IONOS, Inc.

  Date: 10/07/2024

  Hello ******,
  Thank you for sharing your feedback. We sincerely apologize for the frustration youve experienced, and wed like to clarify some details regarding your account and the concerns raised.
  When an order is placed, our standard terms and conditions, which include automatic renewals to ensure uninterrupted service, are clearly outlined, agreed upon and included in the confirmation email. Automatic renewal is standard in our industry to help customers avoid downtime and ensure that their websites remain active, as we understand how crucial web presence is. That said, automatic renewals can be turned off at any time through the control panel, and detailed instructions on how to do this are available in our help center.
  A temporarily lock is placed on a service due to non-payment after several attempts to process the renewal. We send multiple notifications regarding the overdue balance to both the email on file and the control panel's notification center.
  We understand your frustration regarding the collections process. Accounts are forwarded to collections only after an extended period of non-payment and multiple contact attempts. If a termination request is received and the balance remains outstanding, this is due to the contract being active at the time of the request.
  We appreciate your feedback on the opt-out process and will review this internally. Your satisfaction is important to us, and we regret that this situation has led you to reconsider your relationship with us.
  Please dont hesitate to reach out us here within the Executive Solutions team at ****************************** if you have any further questions or concerns. Were here to help.

  Thanks!
  Michelle 
  IONOS 

• Review fromAvery C

  Date: 09/30/2024

  Scammed me into a collection agency, impossible to cancel contract. The sire doesn't even load. It's almost like they WANT every domain to go to collections.
  

  IONOS, Inc.

  Date: 10/07/2024

  Hello *****!

  On behalf of IONOS, I sincerely apologize for any inconvenience that had been caused here. Based off of the one account that we were able to find with your name, and the email address that you provided within this review, we did not see any case history which indicated the referenced problems that you have mentioned. In order to have this investigated further, and provide you with additional assistance, please feel free to contact us here in the Executive Solutions Team via email to: ******************************* Once more, we apologize for any inconvenience, and thank you for taking the time to share this feedback.

  Sincerely, 

  Michelle 
  IONOS US

• Review fromStacy A

  Date: 09/10/2024

  These scammers will sell you a domain for $1 make it extremely difficult for you to cancel or transfer it then charge you 3 times what other companies charge for a domain. I would file a dispute but I need my domain. Stay away from these scammers.
  

  IONOS, Inc.

  Date: 09/24/2024

  Hello *****, 

  We sincerely apologize for any inconvenience you've experienced. Based on the accounts we found linked to your name and the email you provided, we were unable locate any case history regarding the issues you mentioned. Please note, you are able to cancel your domain within your control panel at any time. For directions on how to do so please visit: ******************************************************************************************************* Should you wish to transfer your domain to another provider, these actions can be taken as well within the control panel. Please visit: *********************************************************************************************************************************************************************************************************** for step by step directions. 
  To investigate this further and assist you better, please reach out to our Executive Solutions Team via email at ********************************************************.

  Thank you for your feedback, and we apologize again for the trouble.

  ********,

  IONOS US