Reviews

This profile includes reviews for Five Below's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Five Below has 102 locations, listed below.

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  Five Below

  701 Market St Ste 100 Philadelphia, PA 19106-1533

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  Five Below

  1616 Walnut St Apt 400 Suite 400 Philadelphia, PA 19103-5323

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  Five Below

  1665 State Hill Rd Wyomissing, PA 19610-1900

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  Five Below

  8022 Mediterranean Dr Estero, FL 33928-8304

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  Five Below

  256 Harbison Blvd Columbia, SC 29212-2285

Review Details

• Review fromLinda H

  Date: 05/17/2024

  Today I visited the store in ******** Az 91St and Northern. I went in with my family to purchase my graduate a gift. Everything was fine up until check out. At check out ******** "cashier" just starts scanning items in my hands and family's hand mind you there was another lady checking herself out with no one scanning her items at that point I asked why she did that to our items she said it's policy and she does it for everyone yet she didn't do it for anyone else I asked for her manager she refused until I insisted then **** comes and tells me it's policy so I asked to see there policy and ask for him to check out the next guess but they refused so clearly it was discrimination. I asked for there corporate number yet didn't provide me it. ******** was talking over **** and he's supposedly the manager he can't control his worker and ******** clearly can't hold her compose she still said your getting on my nerves when I'm a paying customer don't come here if you want a normal shopping experience.I called there complaint line which is a 3rd party. In a post covid world there should be no policy where a perfect stranger touches you or your items. Get rid of self check out and hire a real cashier. This is discrimination.

  Five Below

  Date: 05/17/2024

  We will contact the customer

• Review fromDashiana B

  Date: 02/26/2024

  I had the displeasure of visiting Five Below store located at **** ** **** *** **** *****, Texas on February 26 2024 . I entered the store with my family to purchase a sketch book and markers for my eldest child. While shopping we found a few more items and headed to self check out. Despite it being a gentleman ahead of us at checkout associate approached my family and requested that we hand over our items to her for her to scan due to new “assisted check out policy” . When asked why she chose to allow the other two customers in self check out scan there own items associate rudely replied” there’s only one of me” Again we were not the first to approach the line however we were the only people of color . After Nicole finished checking us out she handed us 1 bag and we exited the store. Upon reaching our car we saw the markers were not in the bag but charged to the receipt. When reentering the store to get the item that was not placed in the bag the associate stated that she had not seen the item and that it was placed in the bag which it was not . She rolled her eyes and made it more than evident that we were not welcomed in the store and that she was unwilling to assist us with getting the markers after we spent 26 dollars in the store as if we were trying to steal . I ultimately decided to return everything due to lack of accountability and willingness to help and was issued a refund for everything minus the markers that I never had. I asked for number for corporate or an email to report incident and was given a sticky note with a false number to anothet store who ultimately gave me the correct info to report the incident. I have been a loyal customer for years but this experience was enough to make me want to never return to this establishment who profiles customers lacks accountability and essentially stole 5 dollars for the pack of markers that I never recieved and would have if given the same opportunity to scan and bag my own items as other shoppers were given

  Five Below

  Date: 05/17/2024

  Customer was refunded and issued a gift card with our apologies

• Review fromMary Y

  Date: 12/28/2023

  Doing some much need last minute Christmas shopping on Christmas eve, and got my items stood in line only to have the Employee tell me I had to go thru the self check out wait and go thru the self check out. It wouldn't take my moneu,money,, I asked the other young girl what was wrong and she looked at me confused and said she would have toclear it out and I said ok, and she just stood there. I had to pry it out of her that she couldn't do it. Nor could either Employee check me out. So I had to leave every item I was planning on getting my son!! How very unprofessional. I had to wait til the last minute but that's the only choice I had. Very upsetting!!

  Five Below

  Date: 12/29/2023

  We will contact the customer via email and either settle the matter with her directly or send to the district manager to handle-whichever the customer prefers

  Five Below

  Date: 05/17/2024

  Customer was contacted in Dec 2023, her comments were passed along to the field leadership team and she was issued a gift card with our apologies

• Review fromBrittni M

  Date: 06/12/2023

  Upon entering it into Store 915 with two unopened unused items (bubble shoes and gaming lights) that I needed to return/exchange/ receive a gift card to immediately use, this is what transpired: 1. Unknown associate said I was trying to exchange one of my items for another item that were both in my hands upon me entering the store. This was completely incorrect. 2. Another associate (because no-one wears name takes in the store and i see by the attitude why) that i needed the confirmation number. I provided the number only to be told she needed to see the email. I told her i did not receive an email but took the screen shot with my phone as that’s how i placed my order. She said she could see the order number in her system and the name matched but she still needed the confirmation number that shows everything ordered. I told her that is called an itemized bill and i did not receive an email with that nor did one come inside of the box. She said she couldn’t do anything without it, not even give a gift card. When I asked to speak to the manager there was a 5 minute wait as he (Eric R********) was in the back. 3. Eric came out and before I could explain what i had and what the website say, he proceeded to speak in the condescending tone about how things “work” with 5below. I pulled up the website to show, in vibrate colors no less, their return policy, to which he replied “When you buy online, you’re buying from our online store which is a third party dealer”. He made it abundantly clear, (after 30 minutes of communicating to which i had to as multiple times for his name, the associate name, and the store number, to which i only received 2 out of 3) he would give refund me for the two items but it has to go to a gift card(which is what i asked for originally) as based on the new store policies starting JULY 2023, this would no longer be “a thing”.

  Five Below

  Date: 06/13/2023

  We are contacting the customer today and will take care of their return . We will also get the details of their store experience and follow up with the district manager.

  Five Below

  Date: 05/17/2024

  Customer was contacted and issued a gift card with our apologies. While the Customer was appreciative of that FB listened to her concerns, she was still upset about her experience. Her comments and concerns were reported to the Field Leadership team.

• Review fromStacie P

  Date: 06/08/2023

  This company has very poor business practices. Not only was someone able to charge my debit card for a purchase, the Five and Below at Ford City Mall located in Chicago, allowed this person to pick up the stolen goods without them producing an ID or debit card used. After calling my bank to cancel the charge, I called the store and spoke with the manager and they admitted that they only asked for proof of email. It’s 2023. Please ask for ID as well. It’s not rocket science. I urge any and all military families, especially those of us overseas, to not make an account with Five and Below as they will allow anyone to charge purchases to your card without any care. Employees will not ask for proof of purchase beyond any fabricated email.

  Five Below

  Date: 05/17/2024

  We did contact the Customer and at her request, deleted her account. Her comments and concerns were shared with the appropriate teams.

• Review fromShirley H

  Date: 03/21/2023

  Honestly having trouble getting a $6.96 refund from an item I ordered online. They charged my account and then ended up not having the item. I have been trying for two weeks to get my refund. An email and 3-4 phone calls. They keep saying $5.35 was cancelled on their end. I have no idea how $6.96 even came about but what if it wasn’t? a small amount but at this point I’m not letting it go.

• Review fromMaggie J

  Date: 06/29/2022

  I honestly blame myself for continuing to give this business and/or location my time, money and attention. This is not the first time and I know it will not be the last. The Aspen Hill location is run and operated by subpar employees who lack basic training and professionalism in any way. In addition to this, the mere lack of effort to properly tag and mark items is beyond me. I picked up an item and went to check out. As she scanned the item, I saw the price scanned was more than the MARKED price on the item. I politely point this out as the item is marked for a lower price. The employee states that all household items have gone up in price and it states that on the item. I reiterate that it is still marked at the original price as I point to the tag clear as day for both of us to see. She proceeded to say all the items have the new price tag and it is either I pay the scanned price or leave it. How about as a company and a location they properly mark items. Every time I enter this store, things are marked incorrectly and/or scanned for a higher price. To top it all, she did not create a correct price tag and EVERY SINGLE ONE was marked the same original price when I went back and checked. So they are perfectly OK with misleading customers. This location needs to be better.

  Five Below

  Date: 05/17/2024

  The Customer was contacted on 7/2/22 and issued a gift card with our apologies. her feedback was provided to the Field Leadership team.

• Review fromCiara B

  Date: 06/27/2022

  I had the displeasure of visiting the Five Below Store in West Palm Beach Outlet Plaza Store #06051 on June 26th. I had been in the store 30 min earlier before leaving and deciding to swing back after leaving Whole Foods. In coming back to the store I decided to only pick up a drink that wasn't available at any other store. Going to the refrigerators there was a mobile pole barricade that was half drawn back and blocking one of the refrigerator doors from opening completely. I stepped around the barrier that I can only assume was there to block people from jumping the line from the food isle. Not only was there no one in line, and this barricade was blocking the fridge door it was also blocking a walkway, creating a safety hazard and preventing any persons with disabilities safe navigation as well. I moved around the pole to access the item in which an employee came and placed the barricade closer to the fridge door and cut off my access back to the food aisle. I moved the pole and replaced it so I could leave without having to weave back through the exit and towards the entirety of the store. The employee berated me for moving the barricade that was blatantly blocking an accessible walkway as well as telling me in an unprofessional and discriminatory fashion to 'Make sure I paid for any candy I picked up' I am a 34 year old woman with extensive knowledge regarding safety and hazard retail regulation and discriminatory practices. Not her 13 year old child. You can walk into this store almost any weekend and find multiple ADA violations. Usually the customer service can make up for some of the issues the store presents but this experience was just another layer on a toppling cake. If this was not the store manager they need a refresher training from a supervisor on customer safety and etiquette, and if this was unfortunately a manager they need a district manager who hopefully knows protocol to prevent a much larger problem in the future.

  Five Below

  Date: 06/27/2022

  We have contacted the customer to get additional details and will then ask the district manager to handle with the customer.

  Five Below

  Date: 05/17/2024

  The Customer was contacted via email on Jun 27, 2022 11:18 am with a request for some additional information (time of visit, phone #) so that we could have the district manager follow up, however we did not get a response back.