Complaints

This profile includes complaints for House of Beauty IV, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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House of Beauty IV, Inc. has 4 locations, listed below.

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  House of Beauty IV, Inc.

  2191 Hornig Road Phila, PA 19116

• 

  House of Beauty IV, Inc.

  1212 Chestnut Street Philadelphia, PA 19107

• 

  House of Beauty IV, Inc.

  2385 West Cheltenham Avenue Philadelphia, PA 19150

• 

  House of Beauty IV, Inc.

  4 Falcon Dr Southampton, PA 18966

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/08/2023

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I had been ordering from House of Beauty for quite some time before this unfortunate incident. The incident in question followed an order from June 23rd, 2022 (order number *******). I had ordered 10 products in total, in the amount of USD 159.60. The products were 5 black ***** cream henna and 5 dark brown ***** cream henna. Soon after my initial order, I received an email that they were out of stock on the dark brown and that they will send them as soon as they were able. That was reasonable to me. When the 5 black cream hennas arrived, there was a note with them that the 5 dark brown were to follow within 7-10 days. Needless to say, it's been much, much longer than 10 days. I followed up with them on August 26th, the only email they ever responded to, in which they responded to request the invoice and note of promised products to come. These were sent and I've never heard from them since. I followed up again on September 13th, 18th and 26th to no avail and again in January 2023. It's taken me a long time to get this together as I kept holding out hope but then realized how ridiculous that is after so long. All I'm looking for is for them to refund me for the 5 dark brown ***** cream hennas that I didn't receive. I will attach all communications. Thank you.

• Initial Complaint

  Date:03/21/2023

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on August 8th 2022 .My account was charged. When I called after not receiving my order they told me it was on back order and I should receive it within a few weeks. As of today March 21st 2023 I still have nor recipient the products or a refund. Order number *-*******

• Initial Complaint

  Date:02/16/2023

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased hair product from this company back in September 2022. I’ve been contacting them starting I have not received my product. I received 2 emails stating my order was being processed. I still hadn’t received anything. I’ve tried calling and can not get in contact with anyone. I WANT MY MONEY BACK. 

• Initial Complaint

  Date:02/10/2023

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So I have been in contact with this company for over two years or so trying to get some help with damaged goods I received. I placed the order for 20 bottles of world of curls spray before coivd(2020). It then shipped out months later (due to covid which I don't blame them for); when my package was delivered; the post office had to deliver my package in a separate plastic container because the package was soaking wet. All 20 bottles spilled out into the box due to a packaging error. Now fast forward to 2022 and they wont give me my money back nor replace the product. They have dodged my texts, gave me the run around and tried to wait me out so I forget(for literally a year). They then change management and now say they cant do anything about it. To top it all off they just delete their website. THIS IS BUSINESS IS DISGUSTING!

• Initial Complaint

  Date:01/26/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 4, 2022 I made two separate purchases with HouseOfBeautlyWorld.com. Order #******* for $479.70 and Order #******* for $119.92. On July 7, 2022, I received an email stating they did not have one of my items from #******* was not in stock and offered an exchange or refund. I opted for the refund. When I received my order, Order #******* also had items that were not in stock, yet I was never informed. I reached out on Aug. 3rd and 10th to inquire about refunds regarding both orders and I was told it would be processed Renalyn (HOB). On August 26, 2022, I received auto-receipts from ********************* (HOB) in the amounts of $59.96 and $202.39. Money was never deposited in my account and I did not hear anything further from the company until eventually the number was no longer in service and the website was down.