Business Profile
Extended Warranty Contract Service Companies
Preferred Warranties IncReviews
Customer Review Ratings
4/5 stars
Average of 12 Customer Reviews
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Review fromAndrew T
Date: 09/01/2024
Not worth any price. 0 stars, do not use. In fact, it will cost you more to use them.I had to bring my vehicle in for a new transmission. The Shop says it will take 2-3 days after the part comes in, probably totalling a week. I mention the Preferred Warranties name and suddenly it's a 2 week job. 2 weeks is just too long for a car I'm relying on, so I need a rental car. The rental cost me about $350/week. With all the foot dragging from Preferred Warranties, it took 5 weeks to get the job done. And they didn't even cover it all. They tried to replace my transmission of ******* miles with a transmission of ******* miles and used that as an excuse to only cover $2400 on a $3000 transmission, not to mention their labor coverage capped at $100/hr. Ultimately, the math:I paid $3,000 for the warranty $1,750 for the rental $600 remaining for the transmission 5 weeks of inconvenience (or if I couldn't afford the rental, I would've been hosed)I could've paid $3,200 for the transmission 2-3 days of inconveniencePreferred Warranties Inc
Date: 09/05/2024
Thank you for sharing your experience. Were sorry to hear that our service did not meet your expectations and for the inconvenience you faced during the repair process. Our aim is always to provide timely and effective service within the terms of the warranty.If youd like to discuss this further, our customer service team is here to help. We appreciate your feedback and value your business.Review fromKaren T
Date: 02/27/2024
If I could give 0 stars I would. This "warranty company" is a scam. Our truck has been in the shop for 8 weeks with engine issues. It has been towed to 2 different mechanics who have agreed on what the problem is but this company won't correct the actual issue. Instead they want us to put a bandaid on the problem and have the mechanic guarantee the work which neither shop will do because it's not going to fix the issue. If we go with their fix and drive the vehicle and it breaks, the warranty is null and void. Sounds like a scam to me.Preferred Warranties Inc
Date: 02/28/2024
Hi Karen, we truly apologize for any inconvenience you have experienced. There seems to be some miscommunication between PWI and the repair facility. We have a claims supervisor assigned to your claim. They will be reaching out to you shortly to help move the claim along and see what PWI is able to assist with.Karen T
Date: 03/19/2024
Update: They finally agreed to replace the engine and claimed they found one with equal or less mileage. Nope. The engine is a year older than our truck and had 70,000 more miles than what our current engine has. Thankfully our mechanic is looking out for us and gave us the heads up.Review fromJudy O
Date: 02/16/2024
I would not give this company a 1 star review! My car was towed January 18, 2024 I still have no car. I went to their recommended choice for transmission replacement or to be fixed. Finally they sent an adjuster to check my car on Feb 9, 2024 at which time they discussed with the transmission repair company, either they can fix it costing over $2000.00 or the warranty company will provide one at just under $500.00 keep in mind my deductible is $100.00. Then they pay for a car rental $31.00/day oh yeah…. For 3 days, it took them 1month to even check it. So now I have spent close to $1000.00 so far and I just sat on hold with them for 16 min and 45 sec and they still have not sent the transmission! So the saga continues I am out all this money and still no car. I must add they did give me a bonus of 6 days….almost an insult! Run from this warranty company you can’t afford their warranty your better off to save your money they are just in it for a buck…..Yours!Preferred Warranties Inc
Date: 02/19/2024
Hi Judy, We apologize for the delay. Please know that PWI did not get notified that your vehicle was in the shop until January 30th, 11 days after your vehicle was towed in. PWI uses a third-party towing company, so we were unaware of your vehicle being in the shop. For your inconvenience, we will additionally waive your deductible. Please know that we try and move our claims along as quick as possible. The ETA for your transmission is 2/20. Please reach out with any questions.Review fromIvy H
Date: 06/15/2023
Anyone noticed most of the 5 star reviews are from dealerships that get money from selling this crappy Warranty? This is a horrible warranty company. They take your money and do not pay for anything. When you call for them to tell you exactly what your plan covers they beat around the bush and don't tell you exactly what is covered. So then you take your used vehicle to the shop because it has problems and after 3 weeks of them wanting this and that to be looked at 1st. Costing us $300, they aren't going to fix the issue. Even though the paperwork (we asked them to send from the claim) clearly states there is something wrong with the engine. They gave us a bogus answer and don't understand how the engine works. They say carbon build up is making 2 of the cylinders misfire....unused fuel from the cylinders not working properly would cause the build up because the fuel isn't being burnt off. In turn still making it an engine problem! But they don't want to pay for it to get fixed, even though it is included. The dealership we bought it from looked through the contract. Do not get PWI for a warranty on a used car. Do not waste your money!Preferred Warranties Inc
Date: 06/19/2023
Hi Ivy, my apologies that you had a less than perfect PWI experience. Could you please provide a contract # or a good contact phone number so that we can review your claim? Thank you for taking the time to review PWI.Review fromMichael G
Date: 04/30/2023
This company needs to be investigated really bad. They are selling $3,000 extended warranties for vehicles but they are covering $0.00 this is a fraudulent company. They sent me a list on what they cover and when I go to get repair on what is on the list, they deny it. Over $6,000 I put into my 2016 Subaru Forester limited they put out $0.00 I called and their excuse is I bring it to a Subaru dealership. Dealership repairs is not covered by this company. Federal, State, help me go after them. I got robbed $3,000 from them.Review fromDiann S.
Date: 03/27/2023
I would give this Company less if I could. This so called “ extended warranty auto insurance” is a scam. I was offered this option when I purchased my car to extend my warranty or so I was told. This turned out to be a lie as I found out after I purchased the extended but could not use it. I was told at the time of purchase that I could pay during the time in which I pay my car payments and the extended warranty price would be added to my car payment. Imagine my surprise when I took my car to the Volkswagon dealer for a chech engine light issue only to be told my warranty expired in Mar, 2922. I thought it was a mistake as I am still making car payments therefore still paying premiums for the “ extended warranty “ as told at the time of purchase. Bridgett said that yes I am still paying my premium but the insurance has expired. I dndt know that in the U S you can pay for an expired warranty. Buyers BEWARE, this company is a SCAM. Please dnt purchase an extended warranty or any insurance from this company. It’s an absolute rip off. You have been warned!!!!Preferred Warranties Inc
Date: 03/28/2023
Hi Diann, I am sorry that you were led to believe that the service contract was longer that you thought. The Service Contract that you purchased starts at the in-service date of the vehicle. I do want to assure you that PWI is not a scam. We have been in business for over 30 years and pay claims every day. Thank you for taking the time to review PWI.Review fromSean H
Date: 08/19/2022
This has been the best experience changing over to PWI. The rep in Alabama that handles my store here in AL and in LA has been a step up from my previous Service Contract Company of 4 years. The bi-lingual rep Miriam has been a champion of their products, and ALWAYS answers her phone to help me communicate and close deals.Preferred Warranties Inc
Date: 08/22/2022
Thank you for the five star review! So happy Miriam and PWI are able to provide the service you deserve. Thank you for your partnership!Review fromNorthEast Locaters I
Date: 08/18/2022
Hands down the best warranty company I have had the pleasure of working with. We have done business with them for well over 10 years and have never had a problem with them whatsoever. We at North East Locaters take pride in the way we do business and only want the best for our customers. This is the reason that we only use Preferred warranties for all of our vehicles because we only work with the best!Preferred Warranties Inc
Date: 08/22/2022
Thank you for the five star review! We appreciate your partnership and loyalty!Review fromMaria H
Date: 08/16/2022
Hands down, the best warranty company there is! My customers are beyond satisfied with the warranty that they purchase from Preferred Warranties. Preferred Warranties have the best deals and plans there is to offer for cars! My rep Mark U***** is always one call away to help assist in anyway he can! I can't thank Mark enough! 10/10 I highly recommend this company for car warranties!Preferred Warranties Inc
Date: 08/18/2022
Thank you for the five star review!! So happy Mark and PWI are able to provide the service both you and your customers deserve. Thank you for your partnership!Review fromHOPE S
Date: 06/27/2022
PWI IS AN AWESOME WARRANTY COMPANY TO DEAL WITH! THEY GO ABOVE AND BEYOND FOR THEIR CUSTOMERS! HIGHLY RECOMMEND! DAVIN IS ARE REP AND HE'S A PLEASURE TO WORK WITH!Preferred Warranties Inc
Date: 06/28/2022
Hi Hope, Thank you for the 5-star review! So happy to hear Davin and PWI have provided the service you deserve. Thank you for your partnership!
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