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Business Profile

Roofing Contractors

JP Roofing & Metal Buildings Inc
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/08/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    Lauryl ********isrepresentation of Charges Section ***** of ***** prohibits contractors from engaging in fraudulent or deceptive practices. The unexpected imposition of a service fee without prior notice, either verbally or in writing, may be construed as a deceptive business practice. 2. Failure to Disclose All Material Terms Section 517.7(a)(5) requires the full scope of any charges be disclosed to the homeowner prior to the service. No communication was made to inform me of a service fee, which should have been disclosed well before the site visit.I verbally communicated my dispute of the service fee in two phone conversations with the owner of JP Roofing with no resolution. This formal complaint is designed to serve as a record of my disappointment with JP Roofing communication practices. It is my hope in the future the company will adhere to the standards set by the Home Improvement Consumer Protection Act to ensure a fair and transparent process for homeowners.

    Business Response

    Date: 10/22/2024

    JP Roofing and Metal Buildings *** has attached the check that we voided from Lauryl ********.  ****** ******** the owner also reached out and told her we were no longer charging her and accepting payment. 

    JP Roofing repair supervisor **** told Lauryl  that the repair that was needed was to jump the box gutters.  Ms. ******** then stated to the supervisor that the ****************** would not permit the jumping of the box gutters.

    They do no approve changing the outside appearance of the home.  The supervisor then proceeded to tell her that we could not give her an estimate on the repair.

     

     

  • Initial Complaint

    Date:01/03/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.



    [To assist us in bringing this matter to a close, we would like to know your view on the matter.

    Pictures/videos of progress before the shingles are installed to insure the framing and support are secure.

    Another full inspection completed by an independent inspector of my choice, paid by JP Roofing along with an agreement to fix any issues found related to this repair.

    A 5 year workmanship guarantee on this work.




    Regards,


    ***** *********

    Business Response

    Date: 01/05/2024

     

    JP Roofing and Metal Buildings Inc. has reached out to customer ****** *********" to repair and resolve any issues that maybe pending.

    We have also offered her additional work at "No charge to the Homeowner"

    We are currently waiting for a response from **** ********* to proceed with all issues with weather above 40 degrees.

    Customer Answer

    Date: 01/19/2024

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.



    [To assist us in bringing this matter to a close, we would like to know your view on the matter.] 

    In addition I am requesting a copy of 5 year workmanship guarantee. Also at the suggestion of the inspector the use of oval eaves tubes rather than round tubes. I am also concerned about the use of existing gutters vs replacements.

    Clarity concerning “replace double aluminum white fascia per linear foot “in estimate. Will there be a warranty on the gutter guards.

    Has the error concerning the Owens Corning warranty been resolved.It was not registered as Preferred as listed in my invoice, but standard.




    min Regards,


    ***** *********

  • Initial Complaint

    Date:06/13/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 



    Regards,



    **** *********

    Business Response

    Date: 06/24/2023

    Went out the next day and solved the issue. Customer is very very happy we went over up and bryond.

JP Roofing & Metal Buildings Inc is BBB Accredited.

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