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Business Profile

Roofing Contractors

United Veterans Roofing LLC

Headquarters

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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for United Veterans Roofing LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:11/08/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They have a crew that speaks no English and they do not do high quality work. They tried to just rush the job in and cover over obvious damages instead of taking the time to replace the rotten water damaged wood. They were cursing me in Spanish because I watched them like a hawk and made sure they did the job correctly. They also overcharged me, And lied and said that I would get a real discount for being a veteran, but the truth is that they do bad quality work and charge more than anyone else. I only went with them because they offered financing. They also have never given me my warranty information and my receipts for the cost of the work done even after asking more than 4 times. They are very unprofessional and they do not care about the quality or their customers. Sadly they are the worst company that I ever have ever dealt with.

      Business Response

      Date: 11/14/2022

      **** I am so sorry that you are not happy with the job we did for you. I recall having a few phone calls with you and I did discount the extra wood that you asked us to replace. We don't replace wood just because it has water stains we only replace it if it is a none nail able surface. Please let me know what work was done poorly. Also we gave you an estimate that was based on the size of your roof you agreed to the price so I'm not sure why you are saying we over charged you. You received a Discount: Veteran's Discount
      ($500.00) it was on the estimate. 

      We did send you the receipts and warranty info via email. Breann will deliver to you the papers in a few days.

       

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