Reviews

This profile includes reviews for C.A.R.S Protection Plus Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  C.A.R.S Protection Plus Inc

  4350 Northern Pike Ste 143 Monroeville, PA 15146-2840

  
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  C.A.R.S Protection Plus Inc

  19230 W 8 Mile Rd Southfield, MI 48075-5722

Review Details

• Review fromLinda H

  Date: 04/11/2024

  I actually had the best experience ever. I want to thank them for everything

  C.A.R.S Protection Plus Inc

  Date: 04/17/2024

  The CARS Protection ********* (CARS) ************************ is in receipt of your BBB review and responds as follows:CARS thanks you for your positive review. CARS values you as a customer and is happy to hear you are pleased with the processing of your mechanical claim.Sincerely,The ************************ la

• Review fromCyrus S

  Date: 04/05/2024

  I think this compony is not what they are advertasing or promising their customer they sale the contract and will not cover your warrantty for sure i will not sale their warranty to any customer and honestley they don't deserve any star. They are fraud

  C.A.R.S Protection Plus Inc

  Date: 04/08/2024

  April 8, 2024
  RE: ***** **** - CONSUMER EMAIL: (********************
  OUR FILE NO.: ****** BBB REVIEW: ******  Dear BBB of Western Pennsylvania,
  The CARS Protection Plus Inc. (“CARS”) Customer Care Department is in receipt of the consumer’s BBB Review and responds as follows:
  CARS has conducted a search of our internal records and was unable to produce any results/records based upon the limited amount of information provided by the consumer.
  At this time, CARS is requesting that the following information be supplied to conduct a more thorough search of our records: consumer name, last 6 of the vehicle’s VIN number and/or contract number of the service contract purchased. Once received, CARS will conduct an additional search and respond accordingly.
  CARS hopes this information was helpful to your inquiry.
  Sincerely,
  The Customer Care Department
  cll

• Review fromWendy Y

  Date: 03/28/2024

  Cars Protection Plus did what they said they would and worked with my mechanic and made sure my expenses were paid .

  C.A.R.S Protection Plus Inc

  Date: 04/02/2024

  The CARS Protection ********* (CARS) ************************ is in receipt of your BBB review and responds as follows:CARS appreciates your positive feedback and is happy to hear that you were pleased with the processing of your mechanical claim.Thank you for being a CARS customer.Sincerely,The ************************ la

• Review fromalva b

  Date: 03/05/2024

  I have had a great experience with this company. ***** in claims was very helpful and got my rental car cost paid for. also, the repair on my car was paid for with little cost to me. *********************** is also someone that was a great help. I would buy from this company again.

  C.A.R.S Protection Plus Inc

  Date: 03/07/2024

  The CARS Protection ********* (CARS) ************************ is in receipt of your BBB review and responds as follows:CARS is happy to have been able to assist with the repairs to your vehicle and thanks you for taking the time to share your experience.Thank you for being a CARS customer.Sincerely,The ************************ la

• Review fromStephen C

  Date: 02/16/2024

  Bought the top level warranty, sounded great. Recently had an oil leak and alternator problem. My cost on the repairs, $3700!! They covered the alternator, oh wait I had to wait five days to have them send it to the shop, they didnt cover labor and didnt cover any gaskets. Other than the alternator itself that took 7 business days to actually complete Im wondering where the value is in their Premium coverage. I dont recommend this companyworthless!

  C.A.R.S Protection Plus Inc

  Date: 02/26/2024

  The CARS Protection ********* (CARS) ************************ is in receipt of your BBB review and responds as follows:On February 15, ****, a repair facility opened a mechanical claim on behalf of your Vehicle for an alternator, valve cover gaskets, an oil filter adapter gasket, and timing cover gaskets. The alternator was the only component listed for coverage on your ***. Please see your *************** coverage at Provision 2. (a., v.): 2. SCHEDULE OF COVERAGE: a. POWER TRAIN: ************************* Seals and gaskets are covered only when required in conjunction with the replacement of a covered component. Additionally, cylinder head gaskets are covered for combustion and coolant leaks. Intake manifold gaskets are covered for coolant leaks only.CARS provided assistance for the alternator as follows: Labor - 3.5 hours at the hourly labor rate stated on your *** of $70.00 = $245.00: Part - $177.84 + $11.78 sales tax = $189.62: less your per mechanical claim deductible of $100.00. For the part you were given two (2) options, you could have CARS ship CARS supplied part, or take the dollar amount CARS would have paid for CARS supplied part and use it toward the cost of the repair facilitys part. You chose to have CARS ship CARS supplied part. CARS tries to provide accurate ETAs to repair facilities when shipping a part and CARS apologizes that the alternator took longer to arrive than you were expecting.Each mechanical claim is adjudicated according to the Terms and Conditions of the customers individual *************** Contract (***). The *** CARS has on file for you is not top-level coverage. If you need a copy of your ***, please call CARS **************** at ************. ************** hopes this information was helpful.Sincerely,The ************************ la

• Review fromAnthony B

  Date: 02/08/2024

  I had horrible experiences with everyone I had to talk to. The whole company is untruthful and untrustworthy.

  C.A.R.S Protection Plus Inc

  Date: 02/14/2024

  The CARS Protection ********* (CARS) ************************ is in receipt of your BBB review and responds as follows:It is hard for CARS to address such a broad statement.CARS has reviewed your account and is unsure what you are unsatisfied with. You cancelled your *************** Contract (VSC) and were issued a pro-rata refund, calculated in accordance with the Terms and Conditions of the **** If you have additional concerns, please contact CARS *************************** at ************.Sincerely,The ************************ la

• Review fromZach B

  Date: 02/03/2024

  This is the worst company to deal with. The transmission went out in my truck three weeks ago and as of today I still dont know whats going on. After I filed a claim and got nowhere I contacted the dealership and they called as well. CARS Protection told the dealership that I hadnt filed a claim. When I called them I was informed that they wanted to speak to the transmission shop and not me. So as of today I am no closer to getting my truck repaired than the first day it broke down. After reading all of the bad reviews on here, I really wish I had never even bought the protection plan. Something tells me that there is going to be a loop hole in their favor.

  C.A.R.S Protection Plus Inc

  Date: 02/07/2024

  The CARS Protection ********* (CARS) ************************ is in receipt of your BBB review and responds as follows:To date, there have been zero (0) mechanical claims made on behalf of your vehicle. As previously explained by a CARS **************** Representative, to process a mechanical claim your chosen repair facility needs to follow the claim procedures at Provision 5. in the Terms and Conditions of your *************** Contract (VSC). Specifically, to open a mechanical claim, your chosen repair facility needs to contact CARS by calling ************ or by visiting CARS website and clicking on the claims tab PRIOR to performing any repairs.CARS hopes this information was helpful.Sincerely,The ************************ la

• Review fromGeoffrey P

  Date: 01/18/2024

  Bought their 2nd most comprehensive plan for $3000 in November 2021. Good for 4 years.January ****, needed rear air suspension fixed. A system covered by the warranty.Repair cost: $3,799.37 CARS Protection Plus Covered: $596.58. (Shop said they cover a labor shop rate of $75 per hour. Which hasnt been seen since the ******* administration.)I had low expectations but hoped theyd cover roughly half.Soyeah. Suboptimal.

  C.A.R.S Protection Plus Inc

  Date: 01/22/2024

  The CARS Protection ********* (CARS) ************************ is in receipt of your BBB review and responds as follows:CARS apologizes that you are unhappy with the assistance you received; however, mechanical claims are adjudicated using the Terms and Conditions of each customers individual *************** Contract. CARS has reviewed your mechanical claim and located where some of the difference in the assistance amount authorized by CARS versus the amount that the repair facility charged for the repairs occurred. First, your *************** Contract (VSC) assists with the labor cost on a covered repair in an amount of up to $70.00 per hour. The repair facility you chose for this repair charged more than double that and you are responsible for the difference. CARS sells VSCs that offer higher hourly labor rates, including VSCs that will pay any repair facilitys posted labor rate within industry standards.Second, during the adjudication of mechanical claims you have two options to receive parts, provided the authorized labor amount meets your $100.00 per claim deductible. CARS can ship CARS supplied parts and assist with the labor or provide the amount CARS would have paid for CARS parts as an allowance toward the cost of the repair facilitys supplied parts. If you choose to use the repair facilitys parts and the repair facilitys parts are more expensive, you are responsible for the difference. Lastly, the final invoice from the repair facility was not just for the failed air springs, there were failed components requested that were not covered on your VSC and CARS could not assist with those failures. In the Terms and Conditions of your *************** Contract you will find a complete list of covered components. CARS hopes this information was helpful to your inquiry and will be useful if you need to utilize your *************** Contract to assist with any future repairs. Thank you for being a CARS customer.Sincerely,The ************************ la

• Review fromCorey J

  Date: 01/12/2024

  purchased a warranty service not even 7 days ago with a used vehicle purchase and tried calling right before their 5 pm close time and got hung up on by three different agents. And non of them called me back.Horrible customer service. And whats worse, tried calling the after hours number and no one answers. Left several voicemails and still nothing after 3 to 4 hours past.

  C.A.R.S Protection Plus Inc

  Date: 01/16/2024

  The CARS Protection ********* (CARS) ************************ is in receipt of your BBB review and responds as follows:CARS has reviewed the recorded calls you are referring to; the calls were lost due to a poor connection and all voicemails were received after business hours. Voicemails are returned in the order they are received, during normal business hours. CARS does not have an after-hours phone number, CARS only phone number is ************.CARS reviewed your account and saw that your vehicle was having mechanical issues and that you were able to call CARS back on a different date and obtain the claim procedures from a CARS customer service representative. The claim procedures can also be located in the Terms and Conditions of your *************** Contract at Provision 5. If your vehicle is still having mechanical issues, please have your chosen repair facility follow the claim procedures at your earliest convenience.CARS hopes this information was helpful.Sincerely,The ************************ la

• Review fromDylan M

  Date: 12/09/2023

  Just stay away, thats all I have to say. Literally go anywhere else but to this company. If I could rate 0 stars, I would.

  C.A.R.S Protection Plus Inc

  Date: 12/19/2023

  The CARS Protection ********* (CARS) ************************ is in receipt of your BBB review and responds as follows:There were zero (0) mechanical claims made on your *************** Contract (VSC). You cancelled your VSC and on November 08, 2023, CARS issued a check representing CARS portion of the refund due to your lender. Your lender cashed CARS check on November 16, 2023. CARS has reviewed your CARS account, and it appears that you are unhappy because your lender did not apply CARS payment to your account. This issue will need to be addressed with your lender.If your lender needs a copy of the cashed check, please have the lender contact CARS. Sincerely,The ************************ la