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Business Profile

Fireplaces

Buck Stove Fireplace and Pool
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BBB Accredited BusinessA Rated by BBB

Reviews

Customer Review Ratings

1

Average of 2 Customer Reviews

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Review Details

  • Jeff O

    Date: 10/12/2023

    I bought a new propane gas log stove at this business and the blower has never worked, After 6-7 visits to my house to repair the unit I ended up with broken logs, extra parts and screws laying loose in the bottom of the fireplace. Many calls to the business and never get a call back. The blower is still not working and the warranty is over. I had to drive 45 minutes to another dealer for the logs $250 and I am paying this business $160 to come look at the stove. Run away from these guys!

    Buck Stove Fireplace and Pool

    Date: 10/14/2023

    ************,We have never made you pay for the parts or the visits as we attempted to address the issue with your stove. If I remember correctly, we put in more than one blower, to have the same issue present itself after we left. If you recently called the store about your continued concerns, I was not made aware, and I apologize. If you have not, I would have appreciated a call, to allow us to address your continued concerns. If you still have issues, I will gladly address them. If your stove has been repaired by another company, I will reimburse you for your expense upon providing the receipt. We strive to provide customers with a good experience. If we fail to do that, I am committed to finding an appropriate remedy.

  • Chuck S

    Date: 05/30/2023

    Horrible experience so far. The installation was to take 2-3 days. Still going on weeks later. Most days no one is here. Owner unresponsive. Apparently pool season taking priority over my incomplete job. Was told work would resume when pool season slowed down its only May. Chimney has been uncovered and open for a week. Very frustrated with the indifference over my very expensive job.

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