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Business Profile

Fire and Water Damage Restoration

Duckstein Restoration
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

1

Average of 3 Customer Reviews

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Review Details

  • Lucas R

    Date: 03/11/2025

    Duckstein arrived quickly and got right to work on my bathroom, hallway and living room ceiling. They were tidy, answered all my laymans questions and were extremely respectful of my house and the things in it. Their job was thorough and complete and made me feel comfortable that it was getting done properly and that I wasn't going to have to worry about long term issues or anything of the sort. Great experience during a pain in the neck situation and would recommend them to anyone in the future.

    Duckstein Restoration

    Date: 03/17/2025

    Thank you for the positive feedback!

  • Joel P

    Date: 02/01/2025

    Duckstein and there ********* did amazing work in my home. I hope I would never need them again but I would hire them again if we have anymore damage.

    Duckstein Restoration

    Date: 02/04/2025

    Thank you for the positive feedback. We're happy to help!

  • Traci Z

    Date: 06/01/2024

    Beware! This company took advantage of me during a crisis (flood). In April, they ripped out 2 of drywall in every room of my finished basement to remove the wetness, and they put fans in for a few day, thats it (I removed flooring, furniture, etc. on my own). The bill was over $3100!!! I did agree to $3k IF they could also provide an estimate and schedule to repair and put my basement back together, but they never answered me when called repeatedly. ***** DID get back to me about the invoice (2 months later) and instead of trying to help to solve my concerns about the unfinished commitment, he threatened to take me to the magistrate. Who does this to their customers? It is a shame that this company takes advantage of people in crisis. DO NOT HIRE Duckstein if you expect restore + repair, they over commit and under deliver. They left my house a complete mess.UNACCEPTABLE.

    Duckstein Restoration

    Date: 06/03/2024

    We are sorry for your negative experience. Duckstein Restoration's goal for all customer's is a positive experience from start to completion. With that said, as it was explained to you, insurance claims like this are a two step process; first, water mitigation to stop further damage and dry the affected areas out, then the repairs of putting everything back together. Duckstein Restoration works by assignments given to us from insurance carriers. We did not have the repairs work assigned to us. Due to capacity we do not write estimates for repairs unless we were assigned to do so by the insurance carrier.Regarding the bill, we do not control pricing. Estimates are written on industry specific estimating software with predetermined pricing. All work completed was to IICRC industry standards and reviewed then approved by your insurance carrier. There was no mention of the magistrate until you said you were not sure what you wanted to do about paying for the services we completed and were going to "split hairs" Additionally, the crews take extra care to make sure homes are cleaned up of all debris and dusts to the best of their ability. Judging from the pictures they are required to take, it appears your home was cleaned of all debris and building materials as expected. Again, we apologize that this was a negative experience and hope this can be remedied in a professional matter. Please contact our office and ask for the general manager to discuss.

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